Connectivity Issue

Forum|Forum|9 months ago
December 7, 2025
4 replies
84 views

I have to sign in to add products but it isn’t allowing me to sign in.

“Unable to sign in. Connect to the internet and try again”
I’ve restarted the app, and my phone. Delete and reinstalled the app.
I’ve factory reset all the speakers now I can’t add any

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Best answer by Airgetlam

There are all sorts of things that can ‘block’ access to Sonos. Not being connected to the local WiFi, VPNs, virus protection software, port blocking software, work profiles, etc. I’m delighted you were able to get it working.

Stanley_4

Grand Maestro

Factory Reset is almost always not a cure, just more problems to overcome. Always consult Sonos support FIRST.

Back to your phone issues, any security stuff on it, any on your network? That may be blocking the needed connections.

T

TheSleepiOneAuthor

Contributor I

I ended up setting up through my girl's phone [ same network and it worked] but it seems to be something on my phone that's causing all options to be blurred out. I just haven't figured it out yet

AirgetlamAnswer

There are all sorts of things that can ‘block’ access to Sonos. Not being connected to the local WiFi, VPNs, virus protection software, port blocking software, work profiles, etc. I’m delighted you were able to get it working.

Bruce

T

TheSleepiOneAuthor

Contributor I

Thanks. Still trying to sort my personal phone but at least using her phone is ok as a temporary fix for now

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