Skip to main content
Question

Sonos Play:5 gen1 - audio issue

  • December 15, 2025
  • 1 reply
  • 9 views

one sonos5 gen 1st plays, but there is a ticking sound at the same time and it disrupts playback
 

1 reply

Stanley_4
  • Lead Maestro
  • December 15, 2025

First try a power cycle, unplug it for at least a minute.

If that doesn't work, let it make the ticking sound for a couple minutes and submit a diagnostic. Once submitted CALL Sonos support and discuss it.