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I am an avid UK based BBC Radio 3 listener and until last week constantly had my two Sonos systems linked to the BBC sounds app as a connected service via BBC Sounds. Now it’s stopped linking. I can play BBC Sounds and then Airplay to one Sonos Ray speaker and sub but not to the Play:5. Anyone know what’s changed. I assume some software upgrade. Will it be fixed?

I have a problem in my sonos arc ,like when i play any song in my sonos arc there is a sond that come like “crackling” sound. And it’s specially comes when bass is higher or i increase bass in arc so give me some permanent solution.

Received my Sonos move 2 yesterday. It does not charge when sitting in the base. It does charge when I plug in a C charger plug. I made sure the two prongs on the base are making contact with the speaker, and it still does not charge. Has anybody else out there had issues with the charging base?

I've got a pair of the Sonos by Sonance architectural garden speakers. Came home tonight and the speaker grill had fallen off one of them onto the patio, clicks back into place no problem. It's Halloween so it must have been ghosts. Only logical explanation. However the little black plastic clip in plate that covers the cables has also come out and I cannot find it anywhere. I'm concerned that with it not covering the wiring the weather will damage them.I need a replacement plastic plate, clip, thing, with sonos written on it. Help!

The Sonos App is completely unresponsive. I have tried deleting app, reinstalling, turning off WiFi, turning on but the App still is useless for me.

Hi, is it possible to play/use a vinyl player & link to my Sonos One? Or do I need, say I Sonos Roam to link or use a as bridge to play via Bluetooth?  thanks in advance 

My recommend tracks and albums on tidal are up to date with new music, but when I access via sonos the content hasn't changed in months. I have reauthorised etc but no change? Any advice welcome 

I cannot connect my SONOS products to my new WIFI Router (Asus RT-BE58U) which I made sure was Sonos compatible. Have router set to 2.4 GHz; have tried resetting router and modem. When I select “update network” and get “let’s update wifi settings prompt….with list of speakers. I select and add a speaker, and (after bouncing balls) press join button and finally enter password. At this point prompt says “make sure you reusing the correct password.” Have tried this many, many times with most of the speakers in the list…same result. I know password is correct as I  have added laptop, desktop and printer to the network with this password. Next thought, add Sonos boost to setup, Same result???

My playbar and sub work fine on streaming but they drop out when playing my music library, all the rest of my speakers do fine . I ve got two speakers hard wired. Sonos sucks so bad but i m heavily invested 

Since I returned from a short holiday this week the (updated) apps on my iPhone and iPad do no longer show my music services (or recently played - but that does not bother me as much). I see the app looking for the services (first picture) but after a few seconds it just gives up and just shows blank avatars (that do not work) for the services. This makes the app useless. Has anyone come across this phenomenon? Did you find a cure? 

I have just had to reconnect my Play1 and Play3 and all of me old SONOS playlists have been removed ?? Can i get them back ??

I had my Sonos Arc Soundbar receive commands for Hunter Douglas shade operation.  Alexa still responses to commands but in Alexa is completely silent during operation, no sounds.  It had been working for years but suddenly a couple weeks ago it remains silent.  It’s nice to here the activation sound, not hearing it I don’t know if the command was received.

The phone calls on ACE are not so great, i’m coming from a Jabra which were better with the boom. Im hoping there is a small usbc boom mic i could use into the ACE, similar to https://www.sennheiser-hearing.com/en-CA/p/hd-500-bam/cmfl7c8rilqh007umr1do6wyc/

Hi,I’ve just purchased a Pro-Ject T1 Phono SB Turntable and Sonos Era 100 ‘bundle’ - set up this afternoon with no issues and everything’s working, however…The volume is really low (especially when compared to streaming music) I’ve adjusted all the settings, Line-In set to 10, volume limit off etc. but it’s just too quiet!Am I missing something obvious, or does anyone have any other suggestions?Thanks,

Hi, I have a Sony KD-AG965 I bought a Sonos Arc Ultra today. It will not connect to the tv no matter what I try, I have done all the trouble shooting things I can find online. Full reset, power cycles of both, HDMI cable change, Bravia Sync off and power off etc. The tv know there is something connected to HDMI eARC but then I go to set up it can’t play a sound nor will the app detect a CEC connection. Just says CEC not connected.Anyone had these issues?my next options are to try the bar on another TV and another bar on my TV.

Hi All,I fear there is no solution to this but I’m hoping someone has a good idea. I have a playbar with a connected sub and surround speakers. No matter what I try… the Nintendo Switch 2 will only output to stereo which is super disappointing. I’ve tried to set the tv to passthrough the audio signal but no luck there. Screenshot below of the petulant screen displayed by the Nintendo. Appreciate an old soundbar but it’s been solid for a decade and works great with the PS5!  

I’m using a Sonos Era 100 stereo pair connected via Bluetooth to a Google TV 4K streamer. I’m really impressed with the sound quality, but there’s an issue — the audio sometimes stutters, as if the left and right speakers momentarily hiccup. It feels like a plane gliding smoothly but suddenly hitting air turbulence. This happens about once every 5–10 minutes.Is there any way to fix this?no issue with wifi streaming, 

Hi everyone,I’m trying to decide between the Sonos Arc and Beam Gen 2. I can get both for roughly the same price (Arc is actually €50 cheaper), and I’m finding it hard to choose.A bit about my setup: TV: 65″ with HDMI eARC Room: Medium-sized living room Use: Mostly Netflix, Amazon Prime, Disney+, movies, and music Here are the two options I’m thinking about: Beam Gen 2 + Era 100 pair + Sub Mini Arc standalone bar and later add  Sub Gen4 Arc + Sub Gen 3 or 4 now, and maybe add Era 100/300 as rear speakers later I’m looking for good movie immersion, clear dialogue, and solid music performance without going overboard.Given my TV and room size, would you go Arc now or Beam + surrounds? Any advice or real-world experience would be super helpful!Thanks!Ashu

Sonos Arc here.  Pretty much at my wits end on setting up my Sonos Arc using Trueplay.  Trueplay worked fine right out of the box.  Since then have rearranged some furniture in the room and wanted to run Trueplay again.  Now has background noise problems when I try to run it.  Everything turned off, everything has been rebooted, access to my iPhone 14 microphone is fine, but every time I try to run it there is always a background noise error message. Nothing is running.  No one is making any noise.  Very annoying.  The one thing I have not done is to call Sonos.  That will probably be my next step.

I have the exact same issue as bthaler from a year ago.I created a developer account on 24 October 2025, and the developer dashboard still says “Your registration is being analyzed by our team, please wait.”. There are no other options on the page. It has remained this way since I registered. I created a developer support ticket on 26 October, but there has been no acknowledgement or reply to my ticket and there has still been no reply or acknowledgement of the ticket.Does anyone monitor or reply to developer support tickets? How long am I expected to wait for my registration to be “analyzed”? My company has many clients we’d like to integrate with Sonos but I don’t seem to be able to proceed with anything yet.It’s 2 months to get approval to get on to the Sonos app which is longer than any other intgeration that we’ve had to do. Now we have to wait even longer?

I have a TCL QM8K and for the first months with my setup everything was working fine. I have the Beam Gen 2 connected to the ARC port of the TV and Play:1 as surround speakers. I was able to play movies with AAC 5.1 or 7.1 with no problem. Now the movies with AAC only plays as PCM 2.0. I have no idea if it was an update that caused this. I even downgraded my TV OS to see if that was the problem but it wasn’t. I have a huge catalog of movies and a lot of them are only in AAC multichannel. I don’t know what to do. 

Hello all. My father in law has a play 3 in his dining room, playbar in the the lounge and we bought him a play 1 for his garage.Up till now he has run home wifi with a sonos BOOST in a room closest to his garage to help the play 1 work.  However recently he wanted more wifi signal in his garage and workshop so he bought a uniFi wifi switch which by the sounds of it creates a network extension into his garage. Now the Play 1 works for a while and is spotted on the app. But then starts to drop out and then eventually sonos app can't find the play 1 at all.  To add to the mystery he plugged in a play 3 in the garage and it worked faultlessly and has yet to drop out or disappear.Neither one of us are network orientated. So any help on why the play1 is misbehaving would be great. His words are below of the issue: "Ref sonosHouse WiFi is supplied by Vodafone. Cable from Vodaphone router to UniFi switch. So house is Vodafone. Garage via switch comes up in the garage ( network ) extension via

New Sonos devices drastically reduce my wifi speed. Like a lot. Can’t work. And yes, my router and service are fine.

halo,my name is Marius and i have a question:how to group a beam 1,sub and 4 play 1?

i get steady rec light on roam when plugged in. it does not respond to any buttons for reset or power off.  When off charger get no light and definitely doesn’t respond.  it’s failed off my system toi