Contributor I

Answered

era 300 sound lower with streaming tv

9 replies
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I have arc ultra and two new ERA 300s. Sound is amazing for music from Spotify, but extremely low volume with DirectV. Very frustrating.

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jgatieAnswer

Does having the Arc Ultra connected to the TV by Bluetooth rather than HDMI impact the era 300’s performance?

Most definitely. Bluetooth is stereo only, which defeats the purpose of having the Era 300s there at all. To utilize the surrounds properly, the Arc Ultra must be connected directly to the TV via HDMI-ARC/eARC.

Stanley_4

Grand Maestro

Does the TV program you are watching have much audio in the surround channels?

Many have little or none even when showing as 5.1 or better on the Sonos now-playing screen.

Airgetlam

Certainly if they’re set up as surround speakers, there should be no ‘center/voice’ channel to them. You can, in the room settings, turn up the volume for the surrounds, though.

If they’re ‘grouped’ as a separate room, there are different dynamics involved.

Bruce

106rallye

Is DirectV an app or a settop box? Are there any settings in the app or box? What sound format does the Sonos app say you are getting from DirectV?

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etw156Author

Contributor I

It’s the streaming service, an app.

E

etw156Author

Contributor I

Adjusting the volume on the TV / Music Level doesn’t change the volume of the surrounds. I don’t believe you can group Era 300s on a stand alone basis.

jgatie

DIrecTV Stream is notorious for having lower volume. I usually have to lower other apps by 4 notches when I switch to them after watching the DirecTV streaming app.

106rallye

Adjusting the volume on the TV / Music Level doesn’t change the volume of the surrounds. I don’t believe you can group Era 300s on a stand alone basis.

Did you really set the Era’s up as surrounds? If so, the volume should work for the surrounds too - provided they get any sound (so 5.1, not 2.0).

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etw156Author

Contributor I

Does having the Arc Ultra connected to the TV by Bluetooth rather than HDMI impact the era 300’s performance?

jgatieAnswer

Does having the Arc Ultra connected to the TV by Bluetooth rather than HDMI impact the era 300’s performance?

Most definitely. Bluetooth is stereo only, which defeats the purpose of having the Era 300s there at all. To utilize the surrounds properly, the Arc Ultra must be connected directly to the TV via HDMI-ARC/eARC.

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