Enthusiast II

Answered

Are Napster tracks no longer available in Sonos App?

Forum|Forum|1 year ago
September 15, 2025
8 replies
1222 views

I have quite a few playlists saved in the Sonos app. Most include tracks I searched and saved from Napster to my Sonos playlist. A few days ago, none of those tracks would play. An error message ‘lost connection to Napster’ would pop up and every Napster-derived track would be skipped over until the Sonos app reached a track sourced from a different streaming service.

I did the usual stuff — cut the Napster connection, rebooted everything, reauthorized Napster, yadda yadda.

Nothing worked. I reached out to Napster. Here’s what I got back:

”Hello,

We understand how frustrating it must be to discover that playlists you’ve carefully built over time are no longer accessible. Those collections matter, and we sincerely apologize for the disruption this has caused.

Napster is currently undergoing a significant transition. As part of this change, our traditional music catalog is no longer available. Unfortunately, this means that the saved artists, albums, and songs in your playlists have been removed from our platform.”

I’m not entirely sure what this means, but it may be that Napster-derived content saved in Sonos playlists will no longer be available. Can a Sonos moderator or other knowledgable source advise what’s going on?

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Best answer by Sotiris C.

Hello @chambolle,

I’ve got notified that the Napster outage within the Sonos App has been resolved. Can you confirm that you no longer have this issue?

Sotiris C.

Sonos Staff

Hey @chambolle, welcome back!

I am sorry to hear about the issue you are experiencing while trying to listen to your Sonos Playlists that include Napster tracks.

There is an ongoing playback issue in regard to the Napster music service within Sonos, which you can keep track of from our Sonos Status page.

I’m not entirely sure what this means, but it may be that Napster-derived content saved in Sonos playlists will no longer be available. Can a Sonos moderator or other knowledgable source advise what’s going on?

We are working with Napster in order to resolve this issue as soon as possible and I’ll reply on this thread as soon as I have an update.

Thank you for your patience.

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Sotiris C.Answer

Sonos Staff

Hello @chambolle,

I’ve got notified that the Napster outage within the Sonos App has been resolved. Can you confirm that you no longer have this issue?

Leaving a like and marking Best Answer might make someone's day. Who knows, that someone might be you.

J

Jeff T 1969

Lyricist I

Hi. Sonos doesn't recognize my Napster account. I'm able to authorise on the Napster web page but then on the Sonos app, I get a connection error saying there was a problem adding to the Napster account. Please help.

Airgetlam

I’d recommend that you call Sonos Support to discuss it. This would be a problem extremely difficult for this community to resolve without access to ‘hard’ data.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce

controlav

Lead Maestro

Export your Sonos playlists and use soundiiz to import them into other music services.

https://support.soundiiz.com/hc/en-us/articles/360018717099-Export-Sonos-playlists-and-transfer-them-with-Soundiiz

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

C

chambolleAuthor

Enthusiast II

I contacted Napster support. I received back a somewhat ambiguous email that said Napster was making major changes to its service; implied it would no longer work with Sonos; and asked if I wanted to cancel my subscription.

I did just that… canceled out of Napster. Then subscribed with Tidal. Tidal plays well with Sonos. If a track that I put in a Sonos playlist from Napster turns up, I substitute the track from Tidal or amazon music. Say goodnight, Napster. Problem solved… Or to be more precise, problem circumvented.

H

Hopey56

Lyricist I

Napster are being sued by Sony for unpaid royalties . That is why we are unable to use Napster

T

TomHall

Lyricist I

Having the same issue with my Napster playlist. Getting a vague "connection lost" message. Starting to seriously think standard blue tooth speakers would have been a much smarter investment.

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