When I pause for about 10 seconds and hit play again, It says it cannot play this content and either restarts the song or skips to the next song in the queue. Also the scrubbing bar gets out of sync with the music. It will be near the end of a song and the bar will still be in the middle. I am on the latest app version and all of my speakers are on the latest firmware version.
Answered
Playback fails after pausing
Best answer by Airgetlam
That suggests some network instability, with likely the speakers not maintaining a great connection to your router, and through that, to your controller. I’d start with a simple network refresh. Unplug all your Sonos devices from power, then reboot your router. Give the router a couple of minutes before plugging back in your Sonos. Give them a couple of minutes to connect, and just for safety, check for updates, as there was a rolling update out this week. Then test.
If the experience continues, I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. Don’t post the resulting diagnostic number here, they get sensitive about GDPR.
There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.
That suggests some network instability, with likely the speakers not maintaining a great connection to your router, and through that, to your controller. I’d start with a simple network refresh. Unplug all your Sonos devices from power, then reboot your router. Give the router a couple of minutes before plugging back in your Sonos. Give them a couple of minutes to connect, and just for safety, check for updates, as there was a rolling update out this week. Then test.
If the experience continues, I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. Don’t post the resulting diagnostic number here, they get sensitive about GDPR.
There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.
I just switched from ISP router(Xfinity) to the Netgear Nighthawk CAX30 cable modem router. I had some issue initially after setting up but they seemed to work themselves out. But with the recent updates, I seem to be having more issues. Not sure if it is the router or not.
Hard to tell. I’d at least perform a full network refresh, by unplugging all your Sonos devices from power, and then rebooting the router. Wait a couple of minutes, then plug back in the Sonos devices. Wait for them to come back up, then test. But as before, if your experience continues to be bad, I’d run that diagnostic, and call Sonos support.
Oh, and once your system comes back up, check in the Sonos controller for updates, and apply them, just to be sure your system is current.
I just factory reset my whole system and set it back up. I also changed the SSID for my 2.4GHz band since it was the same as my 5GHz band. I am still seeing the issue. Time to call support.
I’d avoid doing factory resets in the future, unless instructed by Sonos. They remove any error logs that Sonos can use to assist.
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