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Group does not stay intact

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I have a speaker group in 3 rooms. I use AirPlay to send audio to the AirPlay-compatible speaker in one room (bedroom), and then have the other two rooms (living room and office) in the same group.

For some reason this group does not stay in place. Every time I play music, I see that Sonos has undone the group and I have to configure it again.

Is there a trick to getting the group to stay configured as such? And keep it permanently?

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AirgetlamAnswer

That’s odd. I can’t think of a reason why they would separate between AirPlay 2 sessions, other than if you have them set to ‘auto-group’ with the TV device (I’m assuming this is a PLAYBASE or PLAYBAR, based on the SPDIF connection), and play back something on that.

I think the next time you create this situation, I’d submit a system diagnostic within 10 minutes, and call Sonos Support to discuss it. Don’t post the resulting diagnostic number here, they get sensitive about GDPR.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce

Airgetlam

I’m guessing you’re ‘grouping’ using AirPlay 2. Try instead to target AirPlay 2 content to a single speaker, and use the Sonos app to group that single speaker with your other speakers. Then they should maintain the ‘group’, without the need to contact Apple.

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Bruce

Airgetlam

Note: This ‘grouping’ isn’t quite permanent, but is close to it. Where it may fail is power outages for the speakers, but should survive daily use.

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Bruce

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rknycAuthor

Avid Contributor I

Thanks, but this is what I’ve been doing. The bedroom speaker is the AirPlay speaker. If I put other speakers in a group with that speaker, the audio should come through all the speakers.

The Sonos app keeps undoing the group when I play audio. Attached are two screen shots. One is after configuring the group. The other is after I start audio (in this case from the SiriusXM app). Sonos for some reason is refusing to keep my group intact.

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AirgetlamAnswer

That’s odd. I can’t think of a reason why they would separate between AirPlay 2 sessions, other than if you have them set to ‘auto-group’ with the TV device (I’m assuming this is a PLAYBASE or PLAYBAR, based on the SPDIF connection), and play back something on that.

I think the next time you create this situation, I’d submit a system diagnostic within 10 minutes, and call Sonos Support to discuss it. Don’t post the resulting diagnostic number here, they get sensitive about GDPR.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

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Bruce

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craigski

Local Superstar

When you AirPlay it does seem to break the Sonos grouping, I expect this is a limitation of how the AirPlay sets up the stream. I also tested with all Sonos AirPlay compatible speakers in group, when you AirPlay to a single speaker, it still breaks the Sonos group.

If all Sonos speakers are AirPlay compatible, you can select multiple Sonos speakers, ie use AirPlay grouping, not Sonos grouping.

You may want to try creating a Group in the Settings say ‘AirPlay’ and add all your speakers to the Sonos Group.

AirPlay to Bedroom, then group the ‘AirPlay’ group, will save a couple of key presses.

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rknycAuthor

Avid Contributor I

Thanks all. I was doing some testing on my iPhone and iPad and can be more specific: the Sonos group breaks via AirPlay when audio is played outside the Sonos app.

If I am in the Sonos app, and play from say Apple Music or SiriusXM, the group stays intact. It’s when I play audio from the Apple Music or SiriusXM app outside Sonos that the Sonos group breaks.

This problem seems to be new like in the last several months. Maybe it’s a bug.

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rknycAuthor

Avid Contributor I

An update here: the problem disappeared for a time and now it’s back. Very frustrating and annoying.

Can anyone suggest a new set of speakers to get to ensure AirPlay works? Will it work if all speakers are AirPlay compatible themselves and not relying on being part of a group?

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