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I've connected my sonos ace to both my phone and my TV. But I can't manage to switch and get the sound from the tv. 

Hello all! I thought I was fairly tech savvy after working in the tech industry for 22 years. However, I’m having one heck of a time getting my Sonos arc SL and two era 100 surround speakers to speak together to create a home theater environment.  I have the Eras paired as a stereo pair in a system called ‘Living Room’my Arc SL is in a different Living Room system that is Living Room Arc SL error message:Two compatible Sonos speakers are required to add surrounds. Make sure your products are powered on and joined to the wireless network (which they are)

I just went to go change my e-mail address on file and despite repeated attempts to edit and save, the new email address won't stick. I was able to edit my street address just fine but I cannot get the e-mail address to change. Any ideas?

Buongiorno ho una barra beam collegata tramite cavo HDMI alla TV Samsung, adesso se compro altre due casse più u sub sonos. Le casse che sono lontane dalla TV si collegano alla TV e alla barra e al sub tramite wifi?, cioè senza collegare nessun cavo HDMI?  L' unico cavo che hanno se ho capito bene e quello per la corrente o hanno le batterie che si ricaricano? E il sub alche lui e wifi oppure ci vuole il cavo HDMI? Grazie in anticipo.  Moderator Note: Translation by Google Translate- Good morning, I have a beam bar connected via HDMI cable to the Samsung TV, now I have to buy two more speakers and a Sonos sub. Will the speakers that are far from the TV connect to the TV, the beam bar, and the sub via Wi-Fi? That is, without connecting an HDMI cable? Is the only cable they have, if I understand correctly, the power cable, or do they have batteries that recharge? And is the sub also Wi-Fi, or does it require an HDMI cable? Thanks in advance.

I have 2 x Era 300 - sound great and no problems when they work.   I have my turntable connected via BT and also my PC using the wifi from spotify.  If I play on the turn table I will not then be able to connect from my pc after until I cut power and restart the era’sAny way to stop this?  I just want a seamless swap between if possible.  

I’m looking for advice on where to put two Era 100s for a surround setup. You can see in the image below we have a strange, bi-level house. The TV, beam (gen 2), and the sub-mini are on the right side of the image below. The common TV viewing points are the sectional and the kitchen table and this setup would be used for movies, TV shows, sports, and music. There’s a railing right behind the sectional where the stairs are and the back wall is about 6.5 feet behind the couch. I’m considering either mounting the era 100s to the railing posts (this wouldn’t look very clean), adding a skinny table behind the sectional for the era 100s, or running some outlets up the back wall and mounting the era 100s to the wall (this feels like the rear speakers would be too far away and might lose sound to the basement). Does anyone have any better ideas or any thoughts on the existing ideas? Any advice would be much appreciated. 

Is there any sonic benefit to placing my sub-mini on stand and getting it off the floor?

I just subscribed to Sonos Radio HD, but the “HD” label isn’t showing in Now Playing. I tried reauthorizing and even deleted and reinstalled the Sonos app, but it still didn’t fix the issue.

I do reboot my wifi system on a weekly basis on 2 am (there is a feature within the deco). I have 6 deco devices spread over the house. After each restart some sonos speaker are unavailable and all ungrouped. Alarm does not work at all. After few hours!!! most of the speaker recover by themself, some manual handling is allways required.

I have an android (15) phone. I had a system set up at the old house with no issues. We just moved, and when I attempt to set up with the new network, I keep being told I need to update the app. But when I go to the play store, there isn’t a new version, and doesn’t appear to be anywhere I can update anything at all (only the options to open or uninstall, I already uninstalled and reinstalled). Can I fix this, or is my investment up in smoke?

How to hook my subwoofer up to my Ray

My SONOS MOVE just randomnly started to malfunction. It turns itself ON at any time. After tunring it off, in less than 10 minutes it will be on again.It was working just fine, I’ve had it for a couple of years now, but suddenly it started with this thing… Happens on bluetooth and over wifi. I was recommended to turn it into “deep sleep” which is simply ridiculous, as I use it regularly. As I said, it never did this before.I have a support case #***********I’ve done several diagnosis (#**********)Please help! Moderator Note: Recorded and removed case number and diagnostic number. Modified in accordance with the Community Code of Conduct.

I recently upgraded to the new iPhone 17 and updated to the iOS 26 public/stable release. Tried both on ios 26.0.0 and 26.0.1I am running the latest version of the Sonos app.When I try to perform Trueplay tuning, I receive the following message after the animation: "Trueplay is not compatible with your device."My previous iPhone worked perfectly fine for Trueplay tuning just before I upgraded.My System Details: Mobile Device: iPhone 17 (Non-Pro/Max) iOS Version: 26.0.1 (Stable release, NOT Beta) Sonos App Version: 80.29.4 Sonos Product Being Tuned: Beam gen 2 Has anyone else with the new iPhone 17 or who recently updated to the official iOS 26 encountered this message?Is this the typical delay while Sonos calibrates the new iPhone's microphone profile, or is there a known bug/fix I might have missed?Any insight would be greatly appreciated!

I’ve had a Sonos Beam 2 all of 3 days and am wondering if I’ve made a mistake. I would have expected a pretty slick experience yet it seems the simple task of getting BBC radio to work is an utter PITA.After faffing on correcting my country etc to get it to let me setup the service I thought all was good. I asked Sonos to play BBC Radio 2 and it worked, same with Radio 4. This worked fine for a couple of days. Now suddenly though I’ve changed nothing I’m now just met with silence.I can manually get the station to play via the Sonos App, however if I use Sonos Voice it fails, having looked in the app I can see its selected the requested station but then says ‘unknown content’ and is trying to play it through TuneIn. I’ve no idea why it’s suddenly started doing this when it was working perfectly?I found another thread explaining a convoluted way to get it to work with Alexa, but I don’t want to use that and frankly if it can't process a basic voice command like this I’ll be sending it ba

Anyway to use one Sonos amp to play different music in separate rooms at the same time?

Yesterday when I tried to play BBC Radio 3, I got the message “cannot play BBC Radio 3” . It was the same for all BBC channels. Any ideas?

I have a “problem “ with my Sonos arc ultra : every time when i turn off my tv I still hear on the soundbar the sound of another tv channel for  30 seconds, every time its the sound of same tv channel , I don’t understand what is the problem, where I’m wrong, can someone tell me what to do? Regardless of which TV channel I watched, after turning off the TV, the sound of the same channel can still be heard 30 seconds from my Sonos arc ultra sound bar , after 30 seconds sound it’s gone and silence. 

I recently got two Era 100’s as a gift. I live in an apartment complex that uses wirestar internet as a community wide internet service. There is one network “Wirestar - Secure” that everyone uses but each unit has its own unique password. I’ve connected and reconnected my era 100’s many times and I have issues with the app. A lot of the time the app shows there is no system on my WiFi. Sometimes it connects and gives an error when trying to play music. Sometimes it will start to play music and then I lose control over volume or pause/play. I do not have access to my WiFi portal to look at the settings. What can I do to get this to work?

I have two SONOS ERA 100 speakers connected via Wi-Fi, but the connection is disrupted, possibly due to the speakers being far apart. (about 10m)My question is, if I connect one speaker wirelessly and the other with an audio cable, will it be possible to synchronize the two?

I cannot get BBC radio 2 through the Sonos app today 

I’d like to use Sonos to provide surround sound effect when streaming films via my iMac. How do I connect more than one speaker to the iMac, please? (2 x move, beam, to start with).  Thanks

Goodmorning,I’m a bit surprised that out of the blue, my Sonos One (only a few years old) apparently, according to Sound Repair Belgium, has a burned audio chip and is unrepairable. Is this a common thing ? I have quite a few Sonos speakers and after the hassle of the last year (software), I was not really prepared to see hardware problems showing up. Since Sound Repair is not returning the unit, I was wondering if I could get some kind of commercial compensation to replace one or more units and just as important, could it happen to other Sonos devices too ?In the meantime, we keep struggling with the app, lot of interruptions, especially when changing songs lead to fall out on many devices (up to two minutes to get everything back in sync).Best regards,Vincent Verraest

Hola, tengo un Sonos Roam. desde hace una semana no se enciende. Lo pongo a cargar y se enciende la luz naranja fija pero si lo desconecto de la alimentación se apaga. Tanto enchufado a la carga, como sin estar cargandose, el altavoz no se enciende. Que puedo hacer?? Moderator Edit: Translation by Google Translate- Hi, I have a Sonos Roam. It hasn't turned on for a week. I charge it and the orange light comes on solid, but if I unplug it from the power outlet, it turns off. Whether it's plugged into the charger or not, the speaker won't turn on. What can I do?

I just bought a pair of Era 100’s from Costco and paired them with my AppleTV. Right now I can only control the speakers with the app on my phone. Is it possible to pair them with the AppleTV remote? When I try it wants me to use the Sonos remote to learn to pair but the Era 100’s don’t come with a remote.

I'd like help/support from the community. I currently have a Sonos amp system connected to two Era 300s and a Sub 3. I use this setup connected to a turntable. The sound quality is really good, and I'm very satisfied. But I have a large CD collection that my daughter wants to listen to, and I'm thinking about it in acquiring a CD player. I've been thinking about how to integrate it into the system without having to use the option to connect/disconnect the devices when using them. My best option, in my opinion, is to connect both the turntable and the CD player to a receiver.My question is whether I can connect the receiver to the Sonos amp or if it requires some other accessory.