Contributor I

Answered

cant log in to new Spotify account after removing old one

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I created a new Spotify account. The Sonos app will let me remove the old spotify service but when i try to log in to the new service it automatically authorizes the old one without letting me log in to the new one. Has anyone found a work around for this?

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Jamie AAnswer

Sonos Staff

unfortunately i think it might be saved in my sonos account and i dont know how to clear it out.

If you’ve removed Spotify from the Sonos app, your account details will also be removed.

After testing on my system, Sonos will automatically authorize Spotify if you’re signed into it on the same device. You can tell it’ll do this if you see Spotify under “Suggested Services” in Content Services → Add Content Service. It’s most likely you’re still signed in somewhere, either in the Spotify app itself, on your phone's web browser, or in a password manage on your phone (my Samsung phone has one built-in).

What you can try, is to remove the Spotify app from your device with the Sonos app then try to add Spotify to your system, this way it’ll ask you to authorize via login details instead of authorizing for you.

Jamie A

Sonos Staff

Hi @Jaygatsby27, welcome to the Sonos Community!

I’m sorry to hear that you’re having issues adding your new Spotify account to your system.

Since the app is automatically adding your old account, it sounds like your old details are still saved somewhere or that you are still logged into the old account on your phone, likely in your phone’s web browser. Go to Spotify’s website on your phone and see if you’re logged in, if so, sign out and try to add your new account to your Sonos system. You could also try adding with a different device if you have one.

I hope this helps!

J

Jaygatsby27Author

Contributor I

unfortunately i think it might be saved in my sonos account and i dont know how to clear it out.

AjTrek1

Here are steps to erase the old account. However, the question remains are you just trying to setup a second account or replace your current account?

If just trying to setup a second account you need to change your plan to “Duo” which allows for two premium accounts. When opening the app you’ll be prompted to select which account you want to use.

To replace the current account you need to delete/close the old Spotify account from the Spotify app. *

Open the app on your device
Click on your icon in upper left corner
Settings and Privacy
Account
Close your account (Very small writing at bottom of Page)
Setup new account as new user with different credentials.

* You may have to delete the second account you just setup as well

Together Everyone Achieves More = T.E.A.M.

J

Jaygatsby27Author

Contributor I

im trying to add a new SPOTIFY account not a sonos account.

AjTrek1

im trying to add a new SPOTIFY account not a sonos account.

Well, follow the directions I gave you. Also, depending upon how you pay you may have to request a refund.

Note: Maybe I’m not understanding you. As I mentioned nothing about a Sonos account. So why did you mention Sonos in your reply?

Together Everyone Achieves More = T.E.A.M.

Jamie AAnswer

Sonos Staff

unfortunately i think it might be saved in my sonos account and i dont know how to clear it out.

If you’ve removed Spotify from the Sonos app, your account details will also be removed.

After testing on my system, Sonos will automatically authorize Spotify if you’re signed into it on the same device. You can tell it’ll do this if you see Spotify under “Suggested Services” in Content Services → Add Content Service. It’s most likely you’re still signed in somewhere, either in the Spotify app itself, on your phone's web browser, or in a password manage on your phone (my Samsung phone has one built-in).

What you can try, is to remove the Spotify app from your device with the Sonos app then try to add Spotify to your system, this way it’ll ask you to authorize via login details instead of authorizing for you.

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