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Occasional Audio Dropouts on WiFi – Looking for Advice

  • November 27, 2025
  • 3 replies
  • 35 views
M

Hi everyone,  
I’ve been experiencing occasional audio dropouts on my Sonos setup over the last week. The music will play fine for a while, then suddenly cut out for a second or two before resuming. It’s not constant, but noticeable enough to be distracting.

I’ve already tried rebooting my router and speakers, and the signal strength in the room seems okay. Before I start changing network settings or switching channels, I wanted to ask the community:

- Is this usually related to WiFi interference?
- Does enabling or disabling SonosNet make a difference?
- Any recommended steps for diagnosing where the issue is coming from?

Would really appreciate any tips from people who’ve dealt with similar dropouts. Thanks!
 

Best answer by Airgetlam

  1. Frequently, yes.
  2. Not often. SonosNet is just another type of WiFi, and as such equally affected by wifi interference . Newer Sonos devices don’t even connect to a SonosNet signal.
  3. Check the linked FAQ above. There’s a slew of suggestions. 

3 replies

Airgetlam
  • Airgetlam
  • Answer
  • November 27, 2025
  1. Frequently, yes.
  2. Not often. SonosNet is just another type of WiFi, and as such equally affected by wifi interference . Newer Sonos devices don’t even connect to a SonosNet signal.
  3. Check the linked FAQ above. There’s a slew of suggestions. 
Bruce
Airgetlam
  • Airgetlam
  • November 27, 2025

Oh, one more thing. If you don’t achieve the results you want, I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. Don’t post the resulting diagnostic number here, their lawyers get sensitive about GDPR.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce
Sotiris C.
Stanley_4
  • Stanley_4
  • Lead Maestro
  • November 27, 2025

2. Moving off Sonosnet which is basically an old standards 2,4 gHz Wi-Fi with a couple tweaks to hide it to your home Wi-Fi opens up a lot of possibilities. First newer standards so better connections, second the ability for some Sonos to leave the crowded 2.4 band and use the larger and usually less congested 5 gHz band.

I switched from a wired and Sonosnet setup to pure home Wi-Fi and things got a lot better.

Sotiris C.
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