Replace parts?

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One of the stand pole caps, for Era 300 stand, cracked during installation. How do I get a replacement?

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Stanley_4Answer

Grand Maestro

I hate to suggest it but there is an official Sonos presence on Reddit so you might try there.

reddit Sonos users

https://www.reddit.com/r/sonos/

Worst case return the whole stand and order a replacement.

Stanley_4

Grand Maestro

Calling Sonos Support is your best bet for any part not listed in the Sonos Store.

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B

Bob in NCAuthor

Contributor I

I did, and I keep getting patched over to their outsourced call center in the Philippines, who couldn’t help.

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Stanley_4Answer

Grand Maestro

I hate to suggest it but there is an official Sonos presence on Reddit so you might try there.

reddit Sonos users

https://www.reddit.com/r/sonos/

Worst case return the whole stand and order a replacement.

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