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I have the following setup.Apple TV Connected to TV using a HDMI Port. | Sonos ARC Ultra connected to TV using the HDMI eARC port.Everything works fine via CEC, I am able to control the volume and TV Power ON/Off using the Apple TV remote. Most of the time during the day usage, when I switch on/off the TV it goes to the standby mode and wakes up quickly.However, in the morning after 8-10 hrs of sleep time, when I power on the Apple TV , the TV restarts [shut down and starts] . I have tried switching the HDMI cable & performed HDMI refresh also, didn't resolve the issue. This doesn't happen when I connect the Sonos ARC Ultra to the Apple TV using the AirPlay, so I assume this is to do with the HDMI connection. Looking for a solution here. 

I can’t get my songs that have been mailed to me to play thru sonis

I am trying to find the setting for managing guest access in the iOS app. https://support.sonos.com/en-us/article/adjust-connection-security-settings When I follow the instructions of the article, I am not seeing the options that are described in the article. I am going to:Account / Legal and Privacy Section / Privacy & Security The only options displayed are “Additional Usage Data” and “Personalization Service” and nothing about managing guest access. I reached out to support and they only had me follow the same steps, ensured my app was up to date, and then suggested a full reboot of my router (???) and deleting and reinstalling the app. Surely the app was just updated and the setting was moved / removed and their support article simply wasn’t updated. Has anybody had any luck in finding this setting? Thank you!

Feel the need to reopen this! Was marked as closed, but I can’t accept that this is not getting the attention it needs. It’s a simple software tweak, and should be easily added through a firmware and software update. In 2025 we love having a GUI while operating our music players, so playing music through TV is absolutely relevant. For sonos to be hardcoded to TV-mode, when source is Line (hdmi), thats just unacceptable for this pricy peace of hardware!Hope you take note of this feature request, and take it seriously this time.link to previous request:  

Bumping this thread.Setting the volume limits in the app is NOT actually setting the limits - it just diminishes that speaker’s volume completely.I’d like to be able to set a room’s limit, so not only can I never turn it up beyond the set level individually, when I have multiple rooms selected, the “all volume” button caps at that limit for that room.Example - ‘Bedroom’ Is Set to 7Individual SpeakerI can use the slider (or the volume button on my phone) or the physical volume button to adjust that single speaker.I can cycle up through 1, 2, 3, 4, 5, 6, 7. If I try to take it higher, it won’t go.Group SpeakersI have Living Room and Bedroom grouped.I can cycle up. Both are at 5. Both are at 6. Both are at 7. I press the Up button, Living Room goes to 8, Bedroom stays at 7. I press the Up button again, Living Room goes to 9, Bedroom stays at 7. Etc.  

I am experimenting with using YouTube music as my music app (since so many of my favorite artists are leaving Spotify). However, I noticed I can’t seem to set YouTube playlists from my library as my alarms, even if the playlist is public. I can find and play them in the main page, but not for the alarm. as a side note, I miss the old alarm functionality. So much nicer to find playlists 

Understand I could do own reserach but hoping those who have done these can provide answers. I currently have a pair of Sonos Five speakers and a Sub Gen 2 for music listening nicely setup - very happy although a second Sub will be even more awesome. I also have the following older gear in storage - 3x Sonos Play 5 Gen 1 (S1 app only) speakers and a Sonos Connect:Amp Gen 2 (S1/S2 app compatible) all in excellent condition.I have a vague impression from reading somewhere that the Connect:Amp can be connected wirelessly to Sonos devices. So I wonder if below are possible:Using S1 app > Connact:Amp > wireless 2x Play 5 Gen 1 speakers + a suitable non-Sonos sub via wired sub-out Using S2 app > Connect:Amp > wireless 2x Five speakers + wireless Sub Gen 2Reason for deploying the the Connect:Amp is I am thinking of using the line-in feature. Any help will be appreciated. 

Hi, just bought three Era 100s, and set up two of them as a stereo pair with a Beam under the TV.I’m attempting to plug in a Pro-Ject cd player using the Sonos adapter with a QED 3.5mm Jack to Phono cable. Problem is the line-in isn’t showing up in the app as suggested everywhere.I tried the usual restarts, router, app, phone, sign-out/in, made sure the cables are pushed home, etc.Weird thing is, the menu shows up, albeit greyed out, under the bedroom Era 100 which its not connected to.Any thoughts?!JB

I have a Scott LK 72 Amplifier that I want to integrate into my SONOS System using a Port. I am using the Tape Out on the Amp as my Input to the Port and the Extra on the Amp as my Output from the Port. I am concerned about the Load Resistance and Capacitance on the Port and the compatibility with the jacks on the amp. The Scott Tape Output jacks are rated at 200 k ohms and Capacitance at 200 pF. I do believe that the Port Input jacks are rated at 10 k ohms and 100-200 pF. Would there be an issue with this setup seeing as how the impedance on the Port is not adjustable.

I’ve read about an issue with the alarms on Sonos systems from earlier this year, with most people saying they have now been fixed.Unfortunately since the last update for the app a week ago the alarm on my system doesn’t go off. I switch it on in the app, it switches it off straight away. I can’t create a new alarm. I’ve tried resetting the Sonos, force closing the app - nothing works. Any suggestions?!

My Samsung TV only has hDMI ARC and no optical port. As the Ray is optical only, will a converter like this work https://amzn.eu/d/fyaQpn7Or am I best just getting a Beam? 

J ai un système Sonos et un système HUE pour les lumièresDans l application HUE et "maison connectee" je ne vousvoas lvapplication SONOS et dans l application SONOS voici contrôle  je ne vois rien concernant HUE EST CE NORMAL ? COMMENT FAIRE ?

Not sure if it’s a bug or a feature request, but when I open my Sonos iOS app the “now playing” song metadata is always behind (showing the prior song).  A small gripe since it takes a second or two to refresh and get caught up.  Why can’t the app just update this metadata in the background all the time if music is playing?   FWIW I don’t have this lag with Apple Music or Spotify apps.  

Amazon Music keeps cutting out on Sonos systemI’ve been having ongoing issues with Amazon Music streaming on my Sonos system. The problem only happens with Amazon Music — all my other services (Spotify, Pandora, etc.) stream perfectly without interruption.When I play Amazon Music through the Sonos app, the music will randomly cut out, stop in the middle of a song, or skip ahead to another track on its own. It happens across my speakers at the same time, which makes listening really frustrating.For context, I have two Sonos Amps (one powering my inside speakers and one for my outdoor deck speakers), a Sonos Move 2, a Sonos Move, an Arc Ultra system, and a regular Arc system. No matter which part of my setup I use, the issue is the same.I’ve tried the usual fixes — rebooting my router, updating Sonos software, removing and re-adding Amazon Music, and following community troubleshooting suggestions — but nothing has solved it.It’s especially frustrating because Amazon Music worked fine on

I’ve been charging my Sonos move with a USB and the main charger it came with for 5 hours each and it does not switch on regardless of what I do. Whilst it is charging, the battery symbol at the front constantly flashes. I’ve tried to hold the power button but the light at the top just flashes white and switches off again. Really wondering what’s happened and would love some help, feel like I’ve tried everything.. 

Never mind, fixed it.  My Beam Gen 2 is cutting out on Atmos content on Apple+ and Disney+. TV audio is set to pass through. HDMI cable is good. 5.1 content plays with no issues.

HiI have a Samsung S90D TV and Sonos Beam 5.1 Setup and I get 5.1 from my Apple TV and Firestick fine.I also get 5.1 from my Blu Ray player for any non DTS audio discs but for any Blu Rays with DTS, I just get Stereo PCM as Samsung does not support DTS.My question is. Will a HDFury Arcana solve this for me?Ideally I want to avoid a HDMI switcher but I assume if I will need to get one for the ATV/Firestick too if I am going to use HDFury for the Blu Ray PlayerThanks

Hello,I was using Spotify with my Sonos speaker for some time and recently I gave Apple Music a try. Normally, when using Spotify service, when I request a song from Sonos Voice Control, it would first tell me what song is being played and then the reproduction would start. When I switched to Apple Music it doesn’t do that anymore. It just plays a chime indicating that the request has been received and then the song playback start.My question is - is this a bug or feature? :D Is enunciating what is being played not available for Apple Music?Thanks in advance!

i have this URL for S-Dance Live: https://hello.citrus3.com:2020/stream/sdancelive?ver=242546 it works in Tune In App, won’t work on Sonos app when added there please advise Thanks

Hello Sonos Team,First of all, thank you for continuously improving the Sonos experience with the S2 app. I really appreciate the smoother interface and the new features it brings.However, I noticed that one important feature from the S1 app is no longer available in S2: the ability to play music stored locally on my phone. In S1, I used this frequently to play tracks directly from my device, but in S2 this option has been removed.I’m not sure why this feature was discontinued, but it was very useful in situations where streaming services are not available, or when I simply want to play my own music library without relying on the internet.Could Sonos please consider bringing this feature back to the S2 app in a future update? I believe many users like me would greatly appreciate having local playback as an option again.Thank you for your time and for listening to community feedback.Best regards,

Alexa not working on beam 2 in India. Sonos ignoring Indian customers.

Hi, We have 5 Sonos speakers in total, using Wifi setup to connect to the speakers. 4 of them are grouped whereas one is individual speaker. (4 Sonos 5; 1 Sonos Era 100)We have set alarms from 730AM to 730PM and the playlist are from SoundTrackYourBrand (12 hours in the settings).However, the alarm is only trigger/playing on the individual speaker as shown below: Please help!

I posted this on Reddit today, no responses yet.I was watching the Today Show this morning when they mentioned that Dolly Parton was postponing her Vegas residency due to health concerns; (get well Dolly!) Suddenly, my system muted TV audio and music started playing rather loudly-you guessed it-Dolly Parton! System is a Beam (g2) Sub 4 and 2 One's as surrounds. I have had Alexa devices respond when they "heard" a wake word from a TV program but this is a first for me with Sonos. No wake word preceded this playing of the music.Upon checking recently played, it was an Apple Music station that was created for Dolly Parton. Not an existing or favorite. Any ideas are appreciated.

Hi everyonemy wish would Be to play my old vinyl turn table with my sonos speakers. what should I do? 

QUESTION 1: Why doesn’t MOVE 2 have TV Dialog Adjustment like other speakers?  I sent my son off to college with a MOVE 2.  He thinks Sonos clunky. I’m trying to show him it’s user friendly.  His TV has Bluetooth connectivity so he connected the MOVE 2 to it.  But, TV sound is delayed.  He says- dad, I told you. Sonos isn’t user friendly.  No, he doesn’t want a big soundbar or subwoofer for his room. He wants his MOVE 2 to work. QUESTION 2: why doesn’t MOVE 2 have a battery management and bypass feature to avoid wrecking the battery if it’s plugged in 99% of the time?