Answered

So many frustrating things since the Sonos app debacle.  While some aspects of the S2 app have slowly gotten better, on my iMac using the Sonos Desktop Controller I can call up and play Sonos playlists (all of which were created on my iMac), however they will not play using the S2 controller on my IOS or Android devices even though the playlist icon shows on the S2 controller.  It spins for a while and that’s it.  Note if I search the music library for songs within the playlists I can play the individual songs.  Do others have this same experience and what, if any, remedies exist for this problem.  Please note that I do not use any Sonos speakers.  My system is composed only of Ports, Sonos Connects, Amps and Connect Amps.  Thank you.

I would like lower volume on like ”1-2”. (I can only choose 1 in  app an not on speaker…)when having the speaker next to you and want some music for sleep it usually too loud. 

Price dropped 20% two weeks after I purchased. Will Sonos honor the discount?

Hello everyone, new here and new to Sonos so please be gentle if I have some things incorrect. I just built a man-cave garage that is 24’ wide x 30’ long with 11’6” ceilings in it. Like an idiot i didnt run any wires for speakers in it when we were building it and now its fully finished and running wires at this point isnt happening. I do have wired internet run out there to an Eero Pro 7 along with a 8 port gigibit switch so internet isnt an issue. I also have a 75” Sony X90L TV hanging on the wall with an old sony soundbar and an Apple TV 4K. Needless to say the soundbar sounds like crap and Im looking to upgrade it. I am a bit of an audiophile as I did high end car audio for about 15 years in my younger days so I do know the difference in good vs bad audio. Im looking to setup something that I can accomplish these things with:Work with my tv/apple tv so be able to reproduce the sound. Not really looking for “Surround” sound too much. Dont care about Atmos..Looking more for stereo so

I have a Sonos Arc connected to a Sony TV and using a AppleTV OS and Apple remote. The problem I am experiencing is that the AppleTV remote does not connect to the Arc automatically. After unchecking from the TV speakers and checking only the Arc I am able to change the volume of the Arc. I want it so that I don’t use the TV speakers at all and to have the Apple Remote change the volume on the Sonos. more info: my TV is connected to the Arc via the optical chord on the eARC port on the TV.The remote and the TV connects automatically to the TV speakers not to the Sonos when the TV turns on and off

How many ceiling speakers can I connect to one amp?

I recently switched from spotify to AM. Spotify worked well with the sonos speakers (two Sonos Ones, one Playbase combined with Sub 2 and two Play 1s). Now when I play a song on AM and airplay to the sonos speakers, it connects fine to the individual Sonos Ones, but when I connect to the Playbase/Sub/Play 1s combination, it stutters for about 4 seconds through the music and then settles down. It will also stutter if I change the song, re-start the song etc. Have tried the usual, restarting router, de-installing and re-installing the sonos app, AM app, removing and re-adding the playbase, removing AM from sonos and re-adding.

Since some time it's not possible anymore to play music by asking Google Assistant. When asking "Hey Google, play Radio 583", the answer is "I' m sorry but it isn't not possible on this device.I hope someone can help us.Regards, Florence 

I recently changed my Wi-Fi router and updated my system with the new configuration. However both SL Ones disappeared and after factory resetting both, they still would not connect. I attached one speaker to the router with an Ethernet and was able to set them up and added them as surrounds for the Beam. However on removing the Ethernet the connection goes and they get dropped from the set up. Any idea why and how to get them all wireless again?

Hey guys, I just wanted to let you all know.  Sonos just sent out a 20% off link to “Loyal Customers.”Before clicking that link, check the prices on the site.  Use incognito mode.  Right now the Move2 I’ve been wanting is $499 marked down to $399.  But not when you hit that link!  The “Loyal Suckers” get a price of $649 marked down to $519!Wow, what a shady practice!  Some states are actively working on legislation to make this illegal.  Repeat customers get taken advantage of.  Isn’t it supposed to the the opposite?  Aren’t you supposed to treat your customers well?  We have to deal with bad apps, disabling old hardware that still works fine, and now paying more if you’re a return customer.I expect this post will be deleted shortly after posting, but at least I hope some of you see it before you fall victim to this scam.

Hi, I have a large room (4.5m by 10m with 3m high ceilings) and I want to install in-ceiling, 8 inch Sonos speakers. I would really appreciate advice on whether two pairs would be enough, whether to go with one or two amps and how best to position them. The room will be divided into two zones front of the long side and back of the long side. One half a sitting area and one half a dining area. Thanks!

Are replacement batteries the same for the OG Move and Move 2?

Hi everyone, I have a problem - I reset the Sonos Amp to factory settings and reconnected it to my Sonos system. I have it connected via LAN, but the Ethernet connection always disconnects and the Amp connects via Wi-Fi. When I return the connection via LAN in the app settings, after about a minute it disconnects and reconnects to Wi-Fi...and so on....Is there any way to fix this? The other Sonos devices are only connected via Wi-Fi....could this be related? The router and network work fine.

I have a pretty large Sonos system in every room in My house  I was checking to upgrade a Sonos Arc for the Sonos arc ultra.Since there is quite a discount going on right now , I figure I’ll get .I go to the Sonos website and set up an upgrade , the DECEIVING part is that the price of the arc ultra changed to a higher price because I am trying to use the upgrade option and then they apply the upgrade ( 15% ) that is what they do at  some stores when they have a sale the night before they change the prices , so the “ Sale “ doesn’t mean anything , but for Sonos to do in such plain fashion is just a very bad business practice !! Makes me question WHY i ever got into this Sonos system .Very dissapointed

Hi, I currently have the following installed, 1 x Sonos Playbar, 2 x Sonos Play 1 speakers and I want to add a Pro-Ject T1 Phono SB Turntable. Please can you advise what I need to connect the Turntable to my existing system?

Hi! I’ve recently purchased a beam 2 and 2 era 100 with the idea to use them as a home theater (I’m planning to buy the sub mini in a future) but I can’t figure it out at all.  I have the beam already configured with the tv connected tru hdmi arc.  I have in another system both of the era 100 individually (not paired for stereo)  and now when I’m trying to add both era 100 in the configuration area of the beam 2 they never show up.  am I doing something wrong? I’ve reset everything twice now and can’t connect them together  

We have a music listening and TV viewing area in our living room. Music is a stereo pair of Play1s either side of the TV. TV sound is HDMI ARC to a Beam Gen 1 under the TV. It all works well.We have no interest in surround sound (and even if we did our room would make it really hard to put the surrounds anywhere sensible). The Play1s sound better than the Beam for music - not surprising they are physically separated to give a decent stereo soundstage.Was wondering about adding a sub mini to the set up. As far as I can tell would have to add the sub to either the TV/Beam or music/Play1s. Is there a way to get the benefit of the sub for TV and music without losing the convenience and ease of our current set up? Whatever we do has to be easy for everyone to use. Thanks 

After buying a Five and naively expecting it to pair up with my Play 5 2nd Gen for vinyl listening, I had to return it and am now looking for a 2nd Play 5 Gen 2 second hand. Apart from ebay are there any other resources it’s worth keeping an eye on? Or is it just a question of snapping up quickly when they’re listed?.. Seems like they’re like gold dust...

I got a new eero router from my service provider a couple of days ago. It has only one ethernet port (my old router had four). Can I use a two-port unmanaged network switch (not a splitter) to make the connection between the amp and router? Any recommendations?

Does anyone know how I can set up my Alexa voice / alarm volume higher so we can hear it without having the TV volume blaring out when the TV is turned on? I have a Sonos Arc. Any help appreciated. I have tried various settings suggested on other forums. Thanks you.

Is the Arc Ultra compatible with Play:1 and first generation Sub?

Hi, I love my Sonos Ace, and use them for more than a year on a daily basis, but I just find out that the ear cushions can be damaged on the side by normal use and wondering if there is any possible mantainance product I can buy or use to maybe lubricate them and will not start deteriorating since I plan to have them and keep using them for a long time. Maybe its the weather, or maybe sometimes when I use them during summer, my they are humid when I take them off, but have had taken care of this by using a dry towel to clean them before returning them to their case, and sometimes leave the case open until this have completely dry. Any suggestions or advises will be appreciatedThank You!

I cannot connect to my Sonos devices using the Tidal app (neither Android nor Apple). It briefly connects but then disconnects. Any idea what to do?

This issue is limited to the live Apple Music radio stations - Apple Music 1, Club, Chill, etc. I haven't been able to get them to play for a few weeks now. They used to work fine.The track ID comes through as “unknown content” and nothing plays. Sometimes I get an error saying that it is not encoded properly, but not always.  Today when I tested, Apple Music 1 played through one of my Play 5s, but not through any other speaker, while the app filled with error message pop ups. The other stations refused to play at all.  Is this a known issue? 

Just purchased a pair of Sonos Era 100's and I have a Brennan B2. The idea to transfer my cd collection to the B2 and use the Sonos speakers wirelessly to listen to my collection. Quite honestly I cannot get both the Sonos and Brennan apps to work as they should. Yes, all is on the same network but the music library will not transfer from windows to the Sonos. The wifi keeps dropping out on the Sonos and for some reason the Sonos app will only play one song at at time. I am wondering if I have made an expensive mistake.