Skip to main content

Answered

30455 Topics
R
Randy HearstTrending Lyricist I
asked in Controllers and Music services
Sonos Era 300 won't play Apple Music using Airplay

I have a Bose SoundTouch Airplay (first generation speaker). I can group all my Sonos speakers except the Era 300 using Airplay from a current Mac running Apple Music.  The Bose and other speakers will play but the Era 300 will not. If I drop the Bose Soundtouch off, then the Era 300 will play music. This used to work. The Era 300 used to play nice. So I feel like this is an Era 300 firmware problem. I’ve set routers and power cycled and the like.

1312
R
S
Storming123Contributor I
asked in Google Assistant and Sonos
Google Home won't play anything on my Sonos S1 system

Hi. My Sonos 1 and 5 are connected on the Google Home device list and Sonos is a linked service. Recently I cannot use Google voice commands to start any services on my Sonos devices - it just defaults to playing on the Google device I asked to perform the action. If I go into the Sonos app and play something I can then pause/volume change etc via the Google Home app no problem. Is this a Google or Sonos issue? (I’ve rebooted all my devices/router etc. unlinked/linked everything but the problem still persists)

1202
S
M
MrChefDaveAvid Contributor I
asked in General feedback and conversation
Using SONOS after Cord cutting

I cut my DirectTV cable a few months ago and have been streaming Video. I have my TV’s connected to SONOS Soundbars along with surounds everthing works great. In the past it has been shut off the TV turn on dinner music. Tonight rather than listen to my playlists I selected Pandora, Amazon is there too. Sorry this is on my Apple TV. It is easy to just select pick what you want and also sounds great. However it only plays on the SONOS products connected to the TV. Most of the searches for how to play SONOS on your TV deal with connecting your speakers to the TV directly or ith AirPlay. I want to see the SONOS App on my APPLE TV scren. I can then select where and what music to plqy via my Hardware Apple TV. I can do it with my phone or laptop. i know that SONOS and Apple had a deal together awhile ago and I am aware of Apple Music which I do not subscribe to.  Just asking if and how to do this? Also I saw Orto for SONOS that claims to do this but have no further informatin on it. Thanks

593
M
U
UllaSprogoeContributor I
asked in Controllers and Music services
Spotify and Sonos App

Hvorfor får jeg ikke vist Spotify playliste i Sonos (S2)? Jeg abonnerer på Tidal uden problemer. Har netop oprettet en Spotify konto (free) for at prøve det af, men jeg mangler som sagt min playliste. Alle aps er opdaterede med sidste versioner. Moderator Note: Google Translate- Why can't I see my Spotify playlist in Sonos (S2)? I subscribe to Tidal without any problems. I just created a Spotify account (free) to try it out, but as I said, I'm missing my playlist. All apps are updated with the latest versions.

502
U
T
TrapolinoContributor I
asked in Controllers and Music services
firmware

Is firmware updated automatically?

571
N
S
SherahContributor I
asked in Controllers and Music services
Music library album sorting

I use both Sonos 1 and 2 apps depending upon equipment played.  The Sonos 1 app sorts albums in the music library.  The Sonos 2 app sorts albums based upon artist.  The problem is that any album containing different artists for different tracks causes multiple listing of the same album in the music library - once for each track with different artists.  I have a multi-disc set with over over 100 tracks, each with a different artist.  As a result, there are 100 listings of the album in the music library when viewing the list of albums (In the Sonos 1 app, there is only one listing of this album).  Is there any way to get the Sonos 2 app to sort in the same way as the Sonos 1 app?

1686
L
F
FireTrucksAtNightContributor II
asked in Home theater
Nothing works. I can't add my Sub Mini

I've been trying to get this thing added for days and nothing works. I've done reset after reset. Tried physically connecting it through Ethernet (I'm tech savvy, I have gigabit Internet with a solid router). I can get the setup to find the sub and begin the process of adding it. When I lay my phone on top of it, it recognizes it. Then, it's just stuck on this with no end in sight. The two times it's gotten past this, it asks me for my WiFi password and then failed to connect. I tried both my 2.4 GHz and 5 GHz SSIDs. Sonos, what gives?! 

1076
Airgetlam
P
PaulOHYEAHTrending Lyricist I
asked in Speakers
Airplay suddenly stopped connecting certain speakers to Sonos

I have a worrying problem here - since yesterday, I have only been able to get sound via Airplay (very important for how I listen to music) in my Hallway (Symfonisk bookshelf), Bedroom (2x Symfonisk lamps),and Sonos Roam. ALL of them are wired via ethernet (except Roam).My other speakers are Kitchen (2x Play:1), Shower Room (Play:1) and Living Room (Sonos Connect: AMP Gen 2 into stereo).   All Ethernet wired.  I simply cannot get any sound from any of these, but yesterday they were completely fine.  When I connect to Airplay the usual way, the Sonos app displays that there are selected, but there is simply no audio coming through.  Surely an update can’t have killed these older speakers for me in an instant?When I transmit audio from within the Sonos app itself, every speaker is reached as normal.  However I NEVER use the app - I’m completely dependant on Apple’s music app for local files and playlists.  I need to broadcast via Airplay.  It’s like all three of them have just decided to

24710
P
T
TEGarrisonContributor I
asked in Home theater
TV Video/Arc Audio

Living Room contains Amp/in-ceiling speakers, Sub & Arc via HDMI (eArc/Arc). Is there a setting so I can watch TV video & have Sonos audio playing? Have same setting question for Beam (eArc/Arc) configuration.Can’t find product versions, but system was installed May 2023.Thanks

523
Airgetlam
G
Ged3000Contributor I
asked in Speakers
any ideas why my status lights are on?

My status lights are turned off in my app, but they seem to be on on my speaker. Any suggestions?

501
Airgetlam
P
pizdets17Contributor I
asked in Home theater
Sonos ARC with Samsung 60f8500 plasma only stereo

Hi there.  My Arc is connected to the HMDI ARC on my tv, but no matter hwat i’ve tried i cannot get it to output 5.1.  Netflix/prime/tv etc. Sound works fine but the app keeps saying its playing in stereo.  I have tried using the optical adapter as well - same issue. the DD option in the TV menu is greyed out and “PCM”  is the only option I can use.  I’ve even tried using an hdmi switcher which changed nothing.  TV and Arc and the app are all on their latest software version.  Tried multiple HDMI cables, sources, etc.  Thoughts?

484
buzz
L
Lexie ZielTrending Lyricist I
asked in Home theater
using speakers combined with Ultra for different purposes

I am so disappointed by the fact that I can’t have a single system (fitting my apartment size) that allow me to take full advantage of both home theatre as well as music playing capabilities of the devices I own.I would argue creating a toggle shutting down the soundbar is doable in this time and age, but from what I have read in the forums. It clearly is not. having gone over a vast number of threads these solutions seem like an amazing option to create an alternative for those of us who either for financial is logistical reasons cannot afford to keep additional 2 or more speakers at home.Please, consider this an upvote to what’s most likely has already been posted. Since it’s time to push ALL OF THE Company’s ENERGY INTO FIXING - AND ENHANCING, APP interface and overall experience for those of us who have trusted Sonos with their money, I wish to make it a point to remind the engineers and management about these ideas. thank youI think a toggle that's a shortcut for unpairing them an

11510
L
V
Vipi21Contributor I
asked in What to get
sonos move2 in china

Hello I want to buy Sonos move2 in china. Is it possible or not ? Because this is not available online in china. 

682
V
TVPix
TVPixContributor I
asked in Amazon Alexa and Sonos
My Sonos One won't play music or news.

With my Sonos One, I can call out for Sonos or Alexa. When I ask either of them to play a song, they say  okay, but nothing happens. If I ask for FOX News they say okay, but nothing happens. What’s wrong with it? Moderator Note: Modified in accordance with the Community Code of Conduct.

844
TVPix
J
jassodhi123Contributor I
asked in Controllers and Music services
How do I identify what Apple Music playlist is playing?

I am playing an Apple Music playlist on my Sonos.  On the now playing screen it shows the song and that the source is Apple Music, but, it does not say what the playlist is.  It’s not one that I’ve created or else I’d be able to identify it.   Does anyone know how I can possibly identify the playlist? UPDATE: I tried looking at my recently played and although the playlist is playing right now, it does not appear in my recently played. Moderator edit: Combined posts

851
Jamie A
J
JosepaprikaContributor I
asked in Home theater
voice control of my TV with arc capable speaker

I’m trying to help my senior with poor eyesight to control her TV (with Bell Fibe service) using voice commands with an ARC capable Sonos speaker.  I understand that Alexa or Google voice commands can turn the TV on or off and control the volume output but I’m looking for more control.  Channel selection, TV Bell Fibe guide display, input switching, etc.   Possible?   

784
J
D
DudinatorContributor I
asked in Speakers
Looking to buy a Sub; which gen is it?

The serial number is 1706 ************Thank you.Moderator edit: Serial number removed

744
U
J
Joe666Contributor I
asked in Controllers and Music services
unable to play Apple Music library

I don’t pay for Apple Music but have a large library within of my music. Sonos won’t let me play it.

692
G
G
GEJ74Contributor I
asked in Components and Architectural
Sonos Port Latency/Delay

I intend to connect my current 3rd party amplifier and two passive speakers to a Sonos Port. If I connect a Sonos subwoofer to the Port and place it in the same room with the passive speakers will there be a latency/delay issue between the wired and wireless speakers?

755
G
S
spaulgalContributor I
asked in Amazon Alexa and Sonos
Alexa routines and Normalization.

Hi, I use a Connect to stream a playlist from my Plex Media Server to a legacy speaker system (B&O 6000’s and a set of ceiling running off an Ashley amp) and also a Sonos Arc.I actually have two questions:Is there a way to normalize the volume of the playlist in the Connect? Most tracks are fine, but occasionally they’ll be quiet tracks. I’d can use a hardware compressor between the Connect and DAC, but then the normalized audio would not reach the Arc. I wish there was a normalize setting on the Sonos app like there is on PlexAmp.  Is anyone else having trouble with Alexa routine? I’m just trying to pause playback at night and restart it in the morning, but I’m seeming to get anywhere. Alexa does not seem to find the Connect at all, and the Arc is set, but it just doesn't work. Many thanks in advance 

431
Corry P
P
Parky.dwContributor I
asked in Speakers
Era 100 power

era 100 does it need a power connection

725
N
G
gord drakeContributor II
asked in Home theater
2 tvs, 2 soundbars, one sonos account .play diffent media on each tv at same time with sonos sound

I have  2 home theatre set ups.  1 in basement with Sonos arc, Sonos sub and 2 era100s. The other is the family room with sonos soundbar and Sonos sub. Can a different show/movie be watched in each zone at same time with Sonos sound ?thx Gordo 

412
106rallye
Chill Panda
Chill PandaContributor I
asked in Portable speakers
Sonos Move 2 says “not registered” in app

It has taken a while for me to start using my Move 2.First it would not update (before first use). It kept saying there was a problem connecting to my Wifi. Even though the other 50 products in the house work properly. I had to go to someone else his house to use their Wifi which worked immediately.  When I got back home the Move 2 needed to be added to my account. Which then also failed at my home. After creating a new account (and multiple tries) it finally added the Move 2 to my second account.  Now the Move 2 is visible in the app and can be used, BUT it keeps saying “Not registered”. This way I can’t see the battery level or access the settings.  It did work for a brief moment (after using a method from another user = logging out in the app, resetting the app and logging in again). But after a few minutes it said “Not registered” again and the previous method does not help anymore.  I’m out of ideas because I have tried literally everything (reboots, resets, factory resets, app re

643
Airgetlam
A
AllyballyContributor I
asked in Portable speakers
Bluetooth on Roam

Roam needs wifi connection before switching to bluetooth ? Why does it not connect by using mobile internet. Confused. I want to use in caravan but wifi not always available. Any assistance woll be appreciated. Thanks .

955
A
D
Daster22Contributor I
asked in Components and Architectural
How to connect ceiling speakers to Connect

Hi everyone, and apologies in advance for my stupidity, but getting very confused…We have just bought a new house which has ceiling speakers installed in the kitchen. The previous owner of the house advised that you needed an amp in order to play them. Thinking I was being smart, I took a photo of the amp (Sonos Connect:Amp Gen 2) that the previous owner had, and bought one thinking that would do the trick!However, I am mystified on how to connect it. The speakers have loose wires that go into the cupboard that the amp is housed in, but there is no way that I can see to connect to the amp. I read on the Sonos site that they should connect using banana plugs so I ordered some off the Sonos website but they are too big for the holes at the back. What am I doing wrong and how do I connect my speakers and play music?!? Grateful for any advice any of you can offer!  

381
buzz
Terms & ConditionsCookie settings