Answered

HiI have had the Sonos arc ultra since launch, I have this issue all be it very rare where I hear a loud sudden pop noise when playing content, the pop noise is much louder than the set volume.It's very random, I had it happen yesterday while watching HBO series The Outsider, it appeared to come from the right side of the soundbar. No idea what audio track was playing I think it was multichannel PCM 7.1, but had it happen with Atmos tracks as well.The last time I had the issue was a few months back I think, so like I say its not a common issue. Im sure I read a thread on here about a similar issue, but perhaps that was the original Arc, if there is a thread on the arc ultra with same issue, could someone link it here please. Thank you

I just purchased a Roam 2 and downloaded the Sonos App.  Connects to Apple Music easily, but there is no option to add Sirius XM.  I have a streaming account and the App is current.  I’ve seen others with connection issues - that’s not my problem.  SiriusXM doesn’t even appear as a service that can be selected.  

I am getting a crackling sound from my sonos arc, is it possible I blew out a speaker?  If so, what are my options?

When trying to pair my 2 Sonos Play 1’s with my Beam, the Play 1’s are not showing as options to pair.

Hello I have a problem with factory reset. Every time I have to explain to support that there is no way to properly restore factory settings. The blue diode is still on. I have tried everything. I have disconnected all devices and the rest of the procedure does not work. Support does not want to help me, they keep telling me to send some videos but do not respond. Have you had anything like this?

Newbie on Sonos, so apologies if this is a basic question.Sonos Era 100 is set up with my son’s Spotify account as the primary account.  It’s authorised and shows no connection issues.When using Sonos (not Alexa) voice commands to ask for a track contained in one of his playlists, it seems to constantly play completely different tracks.  When asking it to play a named Spotify playlist, it doesn’t respond.Is there a specific phrase that has to be used for Spotify content?Thanks

Brand new Beam Tried everythingeArc to beam from Sony kd48A9 OLED. No soundApple TV to hdmi 2 and eArc to Beam. No soundBeam plays stereo if I use Apple TV default speaker option so I know Beam actually worksChanged cables. Reset everything. Set out to DD not DD+.Firmware updated on setup TV sees Beam on eArc and Bravia sync enabled also in standby mode the Sonos save screen appearswhen I try TV setup in app and it carry’s  out connection check it says no connection. Yet, again, everything else sees the Beam. on Apple TV default is TV speakers not audio system (beam). But this did appear briefly early on but disappears. TV works fine with Marantz amp and speakers also using tv speakers from either Apple TV or MarantzBefore I take it back any advice please. Is there some obscure setting on the TV I’m missing ? 

How dor I listen to Sirius radio on sonos?

When is Sonos going to make iPhone 16e compatible with true play ? The iPhone 16e has been out for awhile now so what's the excuse to why it's still not able to do true play yet?

How to mount a pair of Sonos 5 speakers

I’ve been trying to play both an iPod (classic) and a CD player through my Sonos Connect (line-in). Regardless of the source, it always shows “Line-In Disconnected”. I’ve tried different cables, restarting the app and factory resetting the Connect. None have worked. Suggestions? 

I have just sold my Sonos arc and want to by another sonos Soundbar later. Can I still use my Sub with my Play 5 or my Symfonisk speakers from Ikea? if yes how do i set it up?

Hello. I have recently moved house and need to connect my Roam to the new Wi-Fi. I’ve looked online and it suggests I have to go into ‘Settings’ but I can’t find this anywhere. I’ve looked in ‘Account’ but this just has my profile details not the Wi-Fi. It’s driving me mad. I’m on IoS and IPhone 6. Thank you

Anyone else have this issue?If I play a song direct in the apple music app on my iPhone (ie through the phone speakers or my AirPods Pro) it will show as Atmos or Lossless depending on the song.If I play the same song through my Sonos system connected the Apple TV 4K then it will play the song in Atmos/Lossless. For info the system is a Beam Gen 2, Sub Gen 2 and 2 x Gen 2 5’sIf I use the Sonos app on my iPhone and play the song from the Apple Music library within the app it will not play in Atmos/Lossless.I have 320mbps internet so speed isn't the issue.I have: - deleted and reinstalled the app - Reauthorised the Apple Account - Rebooted the InternetI can't see why when I use the music app on the Apple TV the music is played in Atmos/Lossless. But when I play the song via Apple Music within the Sonos app, it won't. Anyone know how to fix as it is really irritating my CDO? 😂 Thanks Carl

Hi, I would like to change my username in the Sonos app. Can someone help me with that?

Hi All,I was hoping someone could give me some troubleshooting thoughts on an issue I’m having with my outdoor speakers (Polk Atrium 6) connected to my Sonos Amp (Gen 2). I have 4 Polk Atrium 6 speakers (2 pairs) connected to my Sonos Amp. One pair on my upper patio and one pair on my lower patio.  I also have volume control knobs on the inside of my house for each pair.I’ve had this setup for 6 years with no issues.Last week, one of the upper patio speakers stopped working. The other upper patio speaker worked and so did the lower patio speakers.  I thought the one speaker may have went, so I bought a new pair of the same exact speakers.  They came today - I unplugged the amp, disconnected the non-working speaker/reconnected the new speaker, plugged the amp back in.  Thought this would be a simple fix - of course not.   Now both upper patio speakers are not working.  The lower patio speakers still work.  I double checked that I hooked up the new speaker correctly and tried resetting t

I just noticed the S1 app claims Deezer is no longer supported on Sonos. Is this right? Its still on the Services web page, though there’s no indication of S1 compatibility on that page.  

I currently have a pair of Play 5 (Gen 2) with a Gen 2 Sub. Would I be able to add a 2nd sub to this (A Gen 3)

Hello,In our living room, we have a Connect Amp and an Arc bar connected to four speakers and our television set.  That room is just beside our pool terrasse.  Is it possible to add 2 speakers for the pool … and, since they are not always required, those speakers would be switched on manually.Thanks in advance. 

Does anyone have a Move 1 Box they do not require any longer?Moderator edit: Warning - do not share private details online 

I have a Sonos system with 4 Play:1 speakers, a Sonos Sub, and a Playbar.I recently bought another Playbar but I'm having trouble connecting it to my existing system. I have no prior experience setting up Sonos and need help figuring out how to do this.

What is the point of offering an update when it ALWAYS fails. I’ve tried on and off to update over the last 2 years and never successful. I’ve tried rebooting, unplugging, attaching LAN, nothing ever works. In fact, it almost always messes the whole system up and I have to spend hours getting everything set-up again. Great speakers, but god damn, It’s been a decade and Sonos still can’t figure the bugs out?

Question about the SONOS Ace headphones. I currently have 3 SONOS devices, and the app on iPhone, iPad and MacOS. All good. Do the headphones appear as another selectable device in the app? Put another way, if I want to listen to music from any of me sources via the app, can I simply de-select the other SONOS devices, have only the headphones selected, and play my tunes just like I do today?Sorry for the naive’ question, but it’s not clear from the documentation if the headphones work as any other SONOS device and playing music to the headphones is no different than my Move2 or Play5. Thanks

I have an odd issue - I have a Sony Bravia 3 (purchased this year) and Sonos Arc Ultra (also purchased this year) - and the ARC connection needs to be “switched” over on the ARC everytime on turn the TV on - i need to go to TV settings - set it back to TV Spekers and the oVer to Audio System - firmware is updated on all - any thoughts??

I bought a Panasonic TV about a month ago and connected a Beam Gen 2 and surrounds via HDMI to the eArc.  Everything worked great except no sound from the Blu Ray player, which I still haven’t figured out.  Last night the soundbar disconnected from the TV and I can’t get it to reconnect.  I tried restarting both the TV and soundbar and ultimately factory reset both.  It still won’t connect.  When I try to add a soundbar on the TV it says there is an unsupported audio device connected to HDMI 2 (eArc connection).  When I “connect to TV” in the Sonos app, it says connecting but just gets stuck.  It has worked great for the past month.  Any ideas?