Answered

Hi, For some reason I had to delete my system and re create it. Now when I try to add Qobuz it says "Qobuz wasnt added. Something went wrong, try again later" after I follow the authorisation process.Under my Qobuz account, Sonos shows as an external service but I have no way to remove it from Qobuz.Diagnostic sentThanks in advance. Moderator Edit - Recorded and removed diagnostics number.

I am now getting “An alarm is playing in X room” in-app notifications all the time. Seems to be happening since the last update. I know an alarm is going off. I set the goddamn thing. I want it to go off. What I don’t want is a pop up notification telling me it’s going off. That is incredibly stupid and annoying. I see no way to turn off this notification. I am on the most recent app update, iOS.The only thing for “Pop-up Messages” in the whole app I can find are for when “new prodcuts or features are available” in the App Prefences section. Doesn’t seem like that’s the place to disable this. Doesn’t seem to be anything about pop-up notifications in the alarm section of the app either...

I have purchsed 2x Sonos One speaker and a Beam a year or a bit more ago. The main purpose was to put it in each room (bedroom and 2 kids rooms) to set alarms and wake up next to music. Now I don’t see that function anymore and is frustrating me as it was probably the only reason I decided to purchase Sonos. Can someone help me out how I can still set the alarm.Thank you! 

The physical speakers are the only thing that are good; and Bose would be just as good. Where’s the thread on a class action suit? Amazing how horrible the Sonos apps are (phone and  desktop). System is basically unusable as 1000% inconsistent. So many screwed up aspects to all of it anymore, it’s hard to determine where to start and where to end when it comes to all the things it doesn’t do that it should, and does what it’s not supposed to, and how neither of the apps work 75% of the time (and that’s generous). Feel bad for the people who work there. -- because of how horrible the system has become and a total waste of money. So frustrating, and NO customer service support NOR systems support, of course. 

I have just changed to EE from Bt with a new router and I need to know the correct Path for my music folder 

I have a Sonos Arc, Roam 2 and Beam. The Arc is in our living room, the Beam in an upstairs room. Especially when I use voice control (which is only set on the Arc), sometimes the app shows the Beam in use. If I change the player to the Arc, it seems confused and tries to play what was on the Beam on the Arc.For instance, if I had the TV sound on the Arc, it will play music from the Beam until I change it on the app to TV. If I had the Roam linked to the Arc, it’s worse. Can I set a default player on the app? I don’t use the Beam very often. 

I’ve been having issues with streaming my music library through Sonus for over a year, so am finally looking at buying a Bluetooth speaker, probably the Era 100. Can I then link it to my existing Play 1 speakers, so I don’t have to replace everything? 

Deezer tracks not playing, error msg ref insufficient network to maintain buffer etc.  

Hi,Newbie here hoping someone can help..have a play 1 and 3 and a beam. Play 1 and 3 seem to work fine and as expected when beam is not powered on. However once beam is on both play 1 and 3 disappear from sonos app which is very frustrating. Hasnt always been like this but xant quite pin point when it started happening 

The community indicates that the greyed out music library can be fixed by accepting the update, however my system is up to date and there is no update to accept.   is there any other solution?Thank you

Hello 👋🏼… I have a problem here that I can’t solve .. as I connect my era 100 as surround to my arc ultra … as the app tell me to choose witch one makes the sound to select it as right or left surround … after completing and successfully saves the surrounds .. the don’t play … instead they are at the system as arc ultra not registered x 2 I deleted the app and reinstall it .. I did factory reset the eras over 5 times.. I reset the network .. I did everything .. and nothing works .. when I reset to factory and put them again to my system they work as standalone or as a pair just fine … but not as surround set for the arc ultra ..: need help here plz !!!      

Since upgrading to the latest firmware and app release we no longer see Play:1 units and I notice they are stuck on 17.2.1 firmware. They are visible in the Mac app and playable and groups from there. Also, Home Assistant can manage the units.

For about the past week (seems like there is a new S2 controller update out), I will lose access to some, but not, of my speakers from the Android app. Currently controller is Build 80.29.6. This is happening on both my tablet and phone. Right now, two of the four speakers show No Content even through music is coming out of them. If I try to play something, I get the message “Couldn’t play Content.  Something went wrong.” This happens with a TuneIn or Sonos radio station, Spotify, and my local music library. If I reboot the router and all of the speakers, it will work for several hours and then start displaying this problem. This first two days it occurred it also progressed about about 10 hours to not being able to find any speaker on the network. Again, they play fine using the play/pause button on the speaker or the Windows 11 app. Any thoughts? Hope for a fix soon?Thanks,  Bryan

Well the app has changed and now problems are back. Can’t connect try again. All over the place. Takes 15 minutes just to try to get one damn playlist going.

The voice does not match the mouth 

Hi all Simple question, if I connect a CD player via say an Erra 100 with the adaptor cable, will this play through all my speakers on the system or just through the connected one.TIA 

Sonos instructions state press power on wait for pairing tone and light flashing blue, press button no pairing sound and light flashing green??

On my Sonos app (of course I use the last version), I don’t see “Google Assistant” for my Roam 2 in the menu “add assistant”. Alexa is listed, but not Google. Is it no more possible to use it ?(I also have a Sonos Beam, and Google is still listed on the assistant menu…)So with a Roam 2, no more Google ? Thank you. 

Is there a way to set the volume to an auto setting? By that I mean the sound difference between shows and commercials.  The commercials are typically much louder than the shows we are watching,  which results in constantly changing the volume up and down.  Any help is appreciated.  Thank you

Hi everyone,we’ve been updating our showroom and wanted to bring in some background music to create a more welcoming atmosphere for customers while they browse. We’re considering Sonos because of the easy app control and flexibility, but we’re not sure which setup would work best in a medium-sized showroom with separate display areas.Has anyone here used Sonos in a shop, showroom, or similar business space? We’d love recommendations on which speakers to start with, how well they handle continuous daily use, and whether grouping different zones is simple enough for staff to manage. Any tips from real-world experience would be a huge help.Thanks in advance! Moderator Note: Modified in accordance with the Community Code of Conduct

I have the following setup.Apple TV Connected to TV using a HDMI Port. | Sonos ARC Ultra connected to TV using the HDMI eARC port.Everything works fine via CEC, I am able to control the volume and TV Power ON/Off using the Apple TV remote. Most of the time during the day usage, when I switch on/off the TV it goes to the standby mode and wakes up quickly.However, in the morning after 8-10 hrs of sleep time, when I power on the Apple TV , the TV restarts [shut down and starts] . I have tried switching the HDMI cable & performed HDMI refresh also, didn't resolve the issue. This doesn't happen when I connect the Sonos ARC Ultra to the Apple TV using the AirPlay, so I assume this is to do with the HDMI connection. Looking for a solution here. 

I can’t get my songs that have been mailed to me to play thru sonis

I am trying to find the setting for managing guest access in the iOS app. https://support.sonos.com/en-us/article/adjust-connection-security-settings When I follow the instructions of the article, I am not seeing the options that are described in the article. I am going to:Account / Legal and Privacy Section / Privacy & Security The only options displayed are “Additional Usage Data” and “Personalization Service” and nothing about managing guest access. I reached out to support and they only had me follow the same steps, ensured my app was up to date, and then suggested a full reboot of my router (???) and deleting and reinstalling the app. Surely the app was just updated and the setting was moved / removed and their support article simply wasn’t updated. Has anybody had any luck in finding this setting? Thank you!

Feel the need to reopen this! Was marked as closed, but I can’t accept that this is not getting the attention it needs. It’s a simple software tweak, and should be easily added through a firmware and software update. In 2025 we love having a GUI while operating our music players, so playing music through TV is absolutely relevant. For sonos to be hardcoded to TV-mode, when source is Line (hdmi), thats just unacceptable for this pricy peace of hardware!Hope you take note of this feature request, and take it seriously this time.link to previous request:  

Bumping this thread.Setting the volume limits in the app is NOT actually setting the limits - it just diminishes that speaker’s volume completely.I’d like to be able to set a room’s limit, so not only can I never turn it up beyond the set level individually, when I have multiple rooms selected, the “all volume” button caps at that limit for that room.Example - ‘Bedroom’ Is Set to 7Individual SpeakerI can use the slider (or the volume button on my phone) or the physical volume button to adjust that single speaker.I can cycle up through 1, 2, 3, 4, 5, 6, 7. If I try to take it higher, it won’t go.Group SpeakersI have Living Room and Bedroom grouped.I can cycle up. Both are at 5. Both are at 6. Both are at 7. I press the Up button, Living Room goes to 8, Bedroom stays at 7. I press the Up button again, Living Room goes to 9, Bedroom stays at 7. Etc.