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Contributor I
Nov 16, 2025 1:05 PM UTC
Answered

connectivity and streaming

My WiFi is working as I’m streaming Netflix. 
yet my Sonos is not connecting to play music

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Palco
PalcoAnswer
Prominent Collaborator II
Nov 16, 2025 1:10 PM UTC

Hello Maria, try restarting the router and then try a music service or radio available in your area...if the wifi works...it should also play on Sonos.

3 replies

Palco
PalcoAnswer
Prominent Collaborator II
Nov 16, 2025 1:10 PM UTC

Hello Maria, try restarting the router and then try a music service or radio available in your area...if the wifi works...it should also play on Sonos.

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Stanley_4
Grand Maestro
Nov 16, 2025 2:21 PM UTC

If just the router reboot doesn't work, power down ALL Sonos then reboot the router and power the Sonos back up. 

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Contributor I
Nov 16, 2025 4:10 PM UTC

Hello Maria, try restarting the router and then try a music service or radio available in your area...if the wifi works...it should also play on Sonos.

Thank you. It’s working 

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