my sonos ray unable to factory reset

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the sonos ray works fine but every few days the white light blinking and I am not able to do factory reset

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AirgetlamAnswer

What did Sonos Support say, when you called in to discuss it? That might give us an indication as to how to assist you. Generally, factory resets are bad, as they erase any error logs that Sonos employees can read to help figure out what the issue is.

Bruce

AirgetlamAnswer

What did Sonos Support say, when you called in to discuss it? That might give us an indication as to how to assist you. Generally, factory resets are bad, as they erase any error logs that Sonos employees can read to help figure out what the issue is.

Bruce

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