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I our headed two roam 2 devices. Each came with a cord, but nothing to plug into wall to charge the unit. How do I charge the Roam 2? 

I keep getting a message that my speakers are not connected and they always have been connected and I try to connect them and they won’t connect. Only my two Bluetooth speakers will connect

It was great to have a speaker without a mic 

Is there a way to add Everand app to Sonos content services? It’s a great audiobook app. 

I see someone else had a Move 2 speaker stuck in Bluetooth mode (blue light is on). They were able to solve it but pressing the Bluetooth button. I cannot fix the problem by simply pushing the Bluetooth join button. Would someone please let me know if there is another fix? Thank you.

I have an extensive Sonos system, including a soundbar. As with millions of other people, we have a family member with significant hearing loss. A feature on the Sonos Ace headphones that would make it a must-buy would be the ability to have simultaneous outputs from the headphones and the soundbar. It's not as if it's a small market or Sonos don't know about grouping speakers. Surely this is technically possible, either as OTA upgrade or via next gen of Ace?

Should Sonos offer a speaker upgrade/exchange program?

I have an arc ultra with 2 era 300s and a sub gen 3 setup in my living room. I also have an arc, 2 era 300's and sub gen 2 in my basement. Ive had the ultra arc since it's first release as well as Sonos arc with no issues. Recently, during the month of May both arcs have disconnected from the 300's and subs. All speakers play independently but do not play when attempting to connect as a surround set-up. I've reset all speakers, rebooted the router, rebooted my phone, unplugged and plugged things back in, contacted Sonos support only to have them walk me through doing the same steps I did before. The end result was support telling me that there is a known issue with the arc's that they eventually will stop working in a surround setup wirelessly and must be hardwired to the router. I explained that I've never had any issues with both surround areas and to me it seems to be a software update or app issue but they stood firm in stating that it's a hardware issue. When I asked for replaceme

every time I use Sonos it takes forever to load up. response on functions is slow, especially volume control / pause / play. It keeps losing the names on my amps and goes back to default. it’s never been as bad as it Is now on performance. The app design itself - still waiting for something great to happen. 

I have 3 x One SLs in different rooms around the house. Bought 2 x Era 100s at the start of the year to add to the system as the One SL’s no longer in production. Set them up and added to the system, but they keep disappearing.  Have re-booted the system and looked re-added but the same thing seems to happen. It’s only the 2 x Era 100s which disappear.  Ubiquiti WiFi infrastructure and good connection throughout.  Any thoughts welcome. Thanks

Hi there,I have a Premium Family Spotify account. I log into my daughter’s Spotify account on Sonos before she plays music using a voice command with Alexa but that music still appears in my own recent listening history on my own Spotify account.Why is this? Is there anything I can do stop this happening / affecting my Spotify algorithm?Thanks,James

I have a CD player and a turntable (built-in pre amp) to connect to my Sonos ecosystem.If I have paired Sonos 5s can I use the 3.5mm audio-in on each 5 to then play through the stereo pair (and in other rooms for that matter)?I think I can but want to check firstthanksOldskool

My ace headphones auto-connect to my phone first and I have to manually connect to my computer. I have turned OFF multipoint because multipoint ended up causing more issues (with ace keeping audio on my phone instead of on my computer during a slack call).Is there a way to prioritize devices for the ace headphones? First computer, second phone? I might end up unpairing my phone, but I do use them every once in a while on my phone. 

Hey folks, any advice on this issue, is my speaker on its way out? 😪This evening I noticed a constant low buzzing sound coming from the left side of my playbase. I tried switching off for a minute and back on again, when sound first came back on there was a loud pop on the left side of the speaker followed but the return of the constant buzzing 😢

I have an individual Apple music subscription. On my apple devices, I can view the Library, which shows, albums, playlists, artists etc. On the sonos app, I have added apple music as a service, I can play music etc, but can not view any of the library content, I get the error message “No items available”I have spoken to sonos support, and removed the service and re-authorised etc, with no change.Sonos support asked if I have a family subscription, but I only have an individual subscription, why would I need a family subscription, it is my sonos setup and only me uses it?

My sonos amp is currently connected to my router. We are moving home and our router will not be next to my sonos amp or my two play 3rs.Is it possible for my whole network to be Wi-Fi in my new house? 

Have a Beam + 2 x one SL acting as surround sound speakers + sub set up as 1 room connected to a Samsung TV via HDMI cable to ARC on TV & would like to add a further pair of one SL currently set up as additional room to the room containing the Beam etc. to enable all 6 speakers to be controlled by the TV remote - the TV remote currently only controls the volume on the Beam/surround/sub speakers Is it possible?

I have a Beam (Gen 2) and Sub Mini, and I’d like to connect a record player.I bought a preamp and a Sonos Connect, but the Sonos app says the Connect isn’t compatible.Is there any workaround?I saw someone on YouTube using this exact setup and it worked.Any help would be much appreciated!

Every time I go to use TV swap with my Sonos Ace headphones I have to do reboot my Sonos soundbar to get it to work.A couple days later I will go to watch a film and can’t connect again. There is an 8 step tutorial that I found on here that I know from heart that goes something like thisUnplug soundbar Turn of Ace Turn off Bluetooth  Close Sonos app Plug soundbar back in After sounbar has booted, open app Turn Bluetooth back on Turn on AceIt works every time but a couple of days later you’re doing the whole thing again, I never power off any of my soundbars and they can’t all be broken (I have 4 around the house)It just makes me think my whole system was a waste of money. Is anyone else experiencing this problem or has anyone heard of a more reliable system on the market where you can also connect headphones with Dolby Atmos please let me know Thanks

After using Sonos music system, when I turn on our TV in our great room, the TV sound is broadcast to 7 other rooms in our house.  How do I effectively prevent TV sound in each of the other rooms? 

Keeps loosing connection , anybody with any ideas ?

Hoe koppel ik het netsnoer los van mijn sonos one?

Hi Sonos family. Recently added gen3 sub to my collection. Running two subs now. Any advice on the best placement. Two either side of tv or horizontal? Any tweaking ideas to get the best sound possible? 

Hello, I was wondering i could get a little advice please.I previously had a Sonos playbar, set up with a optical cable that connected to an audio splitter box. On this box it has 3 hdmi inputs & 1 hdmi output. The PS5, media device & bluray player are the hdmi inputs - with the singular out put being a 4k epson projector. This set up has worked for me thus far with no issue with being able to change the hdmi’s whilst still having audio being sent to the playbar & associated sound surround. I must mention that the Optical cable is around 10-12m in length as its currently ran neatly around the room from place(soundbar) to place (projector).Now i have changed over to the Sonos Arc, I am a little perplexed as to how to proceed & would appreciate any advice available. Is there a way i can have the Sonos Arc connected to my already neatly ran optical cable & associated audio splitter box ? Am i best running a fresh HDMI cable from the Sonos Arc? But, if so - would i need

Hi,I’ve a Sonos Arc which has had the touch controls disabled until recently, and now I’ve discovered it is from a faulty batch that had an issue with the touch controls constantly enabling and disabling the mic. Raising the RMA was painless enough, however the Advanced Shipment option has an issue accepting credit card details to place a hold on my card until the faulty unit is returned.I don’t want to use the Standard Shipment option for a few reasons:1: I’ve a workaround in that I can disable the touch controls and the Arc behaves as expected2: I’ll be able to use the box the replacement Arc arrives in to safely return the faulty unit3: Shipping from the UK to Poland will leave me without a system for a week or two if I use StandardI called the 0800 026 1526 support number and the agent was very understanding, and explained there has been an issue with the advanced shipment section of ‘support.sonos.com’ accepting card details for a couple of months (I’ve seen other evidence of this