m4a files

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I have been using SONOS for years and playing mp3 and m4a files with no problem. All of a sudden m4a won’t load. I saw a response to this issue from 3 years ago that says convert the files. With what, a magic wand? I am not a tech guy, I just expect things that work to keep working. I can play the files from the computer but I don’t care to have to run to the office every time I want to put something on. What is the issue and how can it be rectified?

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