Contributor I

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15% Upgrade Credit

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Hi, I have a 15% upgrade credit activated and I am trying to buy an ERA 100, but I dont see the credit on the checkout. Any tips?

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Mr. TAnswer

Hello, thanks for the responses. The 30% discount is valid in Portugal… so I assume the 15% credit is not cumulative? This is not really a discount, it's marketing - because I can get the very same price in 2 local retailers...

Discounts cannot be stacked. So it is one or the other. Often products can be found at the same price or cheaper elsewhere, so it pays to shop around to obtain the best deal at the time of purchase.

Airgetlam

Make sure you’re logged in to your account when you’re making the purchase on the website? Or perhaps easier, you could call in.

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Bruce

Mr. T

Is the current Black Friday deal not greater than the 15% upgrade credit?

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Airgetlam

I’m not 100% certain the Black Friday ‘sales’ extends to Portugal. Could be, just not certain…

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Bruce

Mr. T

I’m not 100% certain the Black Friday ‘sales’ extends to Portugal. Could be, just not certain…

Well they extend to other European countries, but Sonos doesn’t have a Portuguese website that I could see, so depends on which region/country the OP is buying from.

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Stanley_4

Grand Maestro

Here is a link to the 30% sales page from the last e-mail, if nothing else try calling in to Sonos to order.

Deals, Discounts, Promos & Special Offers | Sonos

or

https://www.sonos.com/en-us/shop/promotional-offers?utm_source=braze_consumer&utm_medium=email&utm_campaign=son_bt_rtn_em_promo-fy26q1-bfcm-announcea&utm_term=2025-11-20&bid=65cd65f174ccde0001f4e671&uid=109377748&sid=0031N00001Ra8uTQAR&lid=h1vst05sxe49

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S

sapedro1Author

Contributor I

Hello, thanks for the responses. The 30% discount is valid in Portugal… so I assume the 15% credit is not cumulative? This is not really a discount, it's marketing - because I can get the very same price in 2 local retailers...

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Mr. T

Here is a link to the 30% sales page from the last e-mail, if nothing else try calling in to Sonos to order.

Deals, Discounts, Promos & Special Offers | Sonos

or

https://www.sonos.com/en-us/shop/promotional-offers?utm_source=braze_consumer&utm_medium=email&utm_campaign=son_bt_rtn_em_promo-fy26q1-bfcm-announcea&utm_term=2025-11-20&bid=65cd65f174ccde0001f4e671&uid=109377748&sid=0031N00001Ra8uTQAR&lid=h1vst05sxe49

I doubt the OP is ordering from the US site.

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Mr. TAnswer

Hello, thanks for the responses. The 30% discount is valid in Portugal… so I assume the 15% credit is not cumulative? This is not really a discount, it's marketing - because I can get the very same price in 2 local retailers...

Discounts cannot be stacked. So it is one or the other. Often products can be found at the same price or cheaper elsewhere, so it pays to shop around to obtain the best deal at the time of purchase.

Translate

Stanley_4

Grand Maestro

I doubt the OP is ordering from the US site.

I also doubt that but thought having a link to the sale information could be of some use to them.

Sorry to have once again offended you.

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