connectivity

Welcome to the unpredictable world of Sonos!!

this is what they don’t tell you in the store, people on here will tell you it’s your fault and make you feel silly by telling to to change a lot of settings (that ultimately won’t make a difference)

Moderator Note: Modified in accordance with the Community Code of Conduct

​@Katgrace81 

OK…you can either believe ​@P1553d off or you can provide information about your device, network and Sonos setup or call Sonos tech support. Maybe then we can help. It’s your choice.

Hi I have 3 era 100’s all in separate rooms. WiFi is sufficient all other devices no problem. One minute they work the next they don’t! Frustrating!! 

Does your network consist of extenders and are you using your own router ( or mesh setup) In conjunction with an ISP provided router and modem.

I have a bt  home hub and a EE booster. Hope that answers your question not great with tech 

What does the signal strength look like for each Sonos?

Have you tried the basic fixes recommended in the support section?

https://support.sonos.com/en-us/search?q=Wifi

Ooh did somebody mention the app update that wreaked havoc and Sonos couldn’t fix and left it to the ‘Sonos community’ to figure out?

no thought not!!

sonos has become the domain tech geeks despite being sold in retail stores with no warning of the potential difficulties. Dont get me wrong when it works it’s fantastic, it’s just so dang unreliable 

​@Katgrace81 

When did the issues start or have they been happening since you installed Sonos?

​@AjTrek1 I’ve only had them a week, no issue setting them up or on the first day of using them. But the last 3 days they’ve been very temperamental 

​@Katgrace81 

Thanks for the reply. Your answer speaks volumes!

There is obviously an issue with your network, your device or updates needed. I’m going to try and walk you through a few things. Don’t let the number of steps overwhelm you. However, you need to follow them in the order listed.

Reboot your Network and Sonos

1. Unplug your Era 100’s in each room
2. Unplug your BT Hub and EE Booster wait 30 seconds and plug them in again. Wait another 2 minutes to allow them to re-connect.
3. Delete the Sonos App from your device 
4. Connect your device to your Wi-Fi network
5. Check your device for software update and install if needed
6. Plug in your Era 100;s and allow them to come back (About 2 minutes)
7. Reinstall the Sonos app ]
8. Select Join Existing System 
9. Accept all prompts
10. Sign-in with your credentials 
11. You should see all your Era 100’s 

Check Signal Strength

1. Open the app and go to each room (which should have different names)
2. Scroll down to Products > Era 100 > Network > You should now see the Signal Strength
3. Signal strength should read no less than Good.
4. If reading Fair that means your Wi-Fi isn’t reaching that unit or units
5. You may have consider a network upgrade

If Signal Strength is Good or Better  let’s check for Sonos Hardware updates

1. Open the app
2. Click the Cog Wheel in the upper right corner 
3. Scroll down to General Settings > System Updates > Check for Updates
4. If needed run the process

If you are still having issues then and nothing popped-up that was listed in Red then the next step is to run a diagnostic within 10 minutes of the next occurrence and call Sonos Tech Support. Make note of the Reference ID; but do not publish it in this community. 

• Open the app
• Click the Cog Wheel in upper right corner
• Scroll down to Visit Help Center > Submit Diagnostics

Note: If you can’t run a diagnostic call Sonos Tech Support

I hope this helps. I must leave on a trip and won’t be able to respond for a while. Hopefully, another member can chime in if you need additional assistance. Good Luck!

EDIT: Looks like ​@Mr. T may have a solution. He responded while I was typing. So maybe my steps aren’t needed. 🤞