About the Costco arc with the Era 100’s and the Sub. Worked amazing loved it realized I had no surround sound or sub. Follow the instructions of re-resetting it with unplugging for five minutes. It works for a bit and now the Sonos app can only find the arc. I spent an hour with Sonos chat got disconnected twice. Absolutely no help. Anyone have some thoughts?
Answer
sonos system doesn’t connect
Best answer by Airgetlam
Hard to tell, there’s not a lot of data in your post. First thing I’d check is to make sure that your radio/wifi is turned on, on your Arc. The Surrounds (your two Era 100s) and Sub connect to it via a ‘hidden’ 5 GHz channel. There is a secondary method, but for testing purposes, it’s better to use the original, intended method. Once it’s working, we can make adjustments as needed.
Next, I’d take a look at the way your Arc is connected to the TV. You should be using the supplied Sonos cable, connected at one end to the Arc, the other to the ARC/eARC HDMI port on your TV. Might be helpful to know who makes your TV, which model it is, and which port(s) you’re using.
It could be the TV (or the source) that’s restricting the output to stereo. Might be worth checking the audio settings in the TV set, as well as anything that you’re using to feed it. If you were to tell us what all of these things are, and the settings are, we might be able to key in on something…or not.
I’d also make sure you’re testing with an Atmos or Dolby Digital signal. You won’t get anything from the surrounds and Sub when watching a stereo source, like many talking head shows, or old TV shows.
Finally, I’d consider calling Sonos Support to discuss it.
When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system. They certainly have more access to data about your system that this community doesn’t.
Hard to tell, there’s not a lot of data in your post. First thing I’d check is to make sure that your radio/wifi is turned on, on your Arc. The Surrounds (your two Era 100s) and Sub connect to it via a ‘hidden’ 5 GHz channel. There is a secondary method, but for testing purposes, it’s better to use the original, intended method. Once it’s working, we can make adjustments as needed.
Next, I’d take a look at the way your Arc is connected to the TV. You should be using the supplied Sonos cable, connected at one end to the Arc, the other to the ARC/eARC HDMI port on your TV. Might be helpful to know who makes your TV, which model it is, and which port(s) you’re using.
It could be the TV (or the source) that’s restricting the output to stereo. Might be worth checking the audio settings in the TV set, as well as anything that you’re using to feed it. If you were to tell us what all of these things are, and the settings are, we might be able to key in on something…or not.
I’d also make sure you’re testing with an Atmos or Dolby Digital signal. You won’t get anything from the surrounds and Sub when watching a stereo source, like many talking head shows, or old TV shows.
Finally, I’d consider calling Sonos Support to discuss it.
When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system. They certainly have more access to data about your system that this community doesn’t.
About the Costco arc with the Era 100’s and the Sub. Worked amazing loved it realized I had no surround sound or sub. Follow the instructions of re-resetting it with unplugging for five minutes. It works for a bit and now the Sonos app can only find the arc. I spent an hour with Sonos chat got disconnected twice. Absolutely no help. Anyone have some thoughts?
There are a few similar threads here and I have a problem like this with a Beam setup.
My advice, for now, is when you get the issue try powering off/on the Arc and leave the other speakers alone and see if that fixes the issue. Doing this to my became gets me back up and running in a few minutes (until the next failure). This may not work for you but might be worth a try.
For me this started when the latest firmware was delivered.
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