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nik9669aAnswer
Senior Virtuoso
Sep 19, 2025 6:23 PM UTC

Assuming you’ve not selected Disable WiFi, the circuit board may have failed: contact Sonos support and see what they say. 

5 replies

nik9669aAnswer
Senior Virtuoso
Sep 19, 2025 6:23 PM UTC

Assuming you’ve not selected Disable WiFi, the circuit board may have failed: contact Sonos support and see what they say. 

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controlav
Lead Maestro
Sep 21, 2025 1:44 PM UTC

Do you have other Sonos devices that can connect wirelessly? If other devices can, but this cannot, then its wireless card has likely failed, which happens on Play5s.

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Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
Lyricist I
Nov 26, 2025 4:52 PM UTC

I have the same problem on 2 of these. Anywhere that can repair them in the UK?

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Stanley_4
Grand Maestro
Nov 26, 2025 6:01 PM UTC

I’ve seen this discussed her, didn’t pay much attention but a forum search should find something.

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Senior Virtuoso
Nov 26, 2025 6:49 PM UTC

I have the same problem on 2 of these. Anywhere that can repair them in the UK?

Yes. Do a search for “Sonos repairs” and you’ll find a uk company. 

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