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nik9669aAnswer
Senior Virtuoso
September 19, 2025

Assuming you’ve not selected Disable WiFi, the circuit board may have failed: contact Sonos support and see what they say. 

5 replies

nik9669aAnswer
Senior Virtuoso
September 19, 2025

Assuming you’ve not selected Disable WiFi, the circuit board may have failed: contact Sonos support and see what they say. 

controlav
Lead Maestro
September 21, 2025

Do you have other Sonos devices that can connect wirelessly? If other devices can, but this cannot, then its wireless card has likely failed, which happens on Play5s.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
Lyricist I
November 26, 2025

I have the same problem on 2 of these. Anywhere that can repair them in the UK?

Stanley_4
Grand Maestro
November 26, 2025

I’ve seen this discussed her, didn’t pay much attention but a forum search should find something.

Senior Virtuoso
November 26, 2025

I have the same problem on 2 of these. Anywhere that can repair them in the UK?

Yes. Do a search for “Sonos repairs” and you’ll find a uk company.