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I have connected my beam gen 2 and my 2 era 100s to my Hisense tv, the hdmi is connected to the correct arc connection, the picture is fine for a while then goes off it’s very pixelated then freezes, when I switch the Sonos products off the sound works fine through the tv, I have tried different hdmi cables and the problems still there

That certainly seems odd, as the Sonos doesn’t, to my knowledge, have anything to do with the visuals on any TV.

I’d try several things. First, make sure the software is up to date on the TV (and it wouldn’t hurt to check the Sonos, too). Then I’d call TCL’s support people, and find out why the image is impacted when you connect a speaker via ARC. Unfortunately, I don’t think Sonos folks would have any insight here, since the trouble is inside the TV, and not in the Sonos, which is merely a receiver of a signal. 

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