Play 1 distorsion with High Sounds

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My Play 1 produce a distorsión only with high notes, what can be the cause and how can I fix it. I have it in surround mode and the other Play 1 does not have that issue.

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Stanley_4Answer

Grand Maestro

A power cycle, or if that doesn't work resetting the bad speaker and re-adding it are possibilities.

Probably best to play something that shows the problem and then submit a diagnostic. Needs to be within 10 minutes or the log data may be lost. Then call Sonos support to discuss it.

Stanley_4Answer

Grand Maestro

A power cycle, or if that doesn't work resetting the bad speaker and re-adding it are possibilities.

Probably best to play something that shows the problem and then submit a diagnostic. Needs to be within 10 minutes or the log data may be lost. Then call Sonos support to discuss it.

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