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Answered

Play 1 distorsion with High Sounds

  • December 1, 2025
  • 1 reply
  • 16 views

My Play 1 produce a distorsión only with high notes, what can be the cause and how can I fix it. I have it in surround mode and the other Play 1 does not have that issue. 

Best answer by Stanley_4

A power cycle, or if that doesn't work resetting the bad speaker and re-adding it are possibilities.

Probably best to play something that shows the problem  and then submit a diagnostic. Needs to be within 10 minutes or the log data may be lost. Then call Sonos support to discuss it.

1 reply

Stanley_4
  • Lead Maestro
  • Answer
  • December 1, 2025

A power cycle, or if that doesn't work resetting the bad speaker and re-adding it are possibilities.

Probably best to play something that shows the problem  and then submit a diagnostic. Needs to be within 10 minutes or the log data may be lost. Then call Sonos support to discuss it.