I have Sonos arc + sub-mini + 2 ERA surrounds. Sonos arc is connected to LG TV UR8000AUA.
when I play you tube videos - sound suddenly turns off. I need to go into tv sound settings to change the sound source. It will automatically switch back to ears sound source and then sound will come back.
when I play Spotify music on tv the sound cuts off intermittently when the song plays.
i have tried changing various settings but the issue never gets addressed.
pls help
Best answer by Airgetlam
I’d also be tempted to reboot everything, the Sonos, and the TV, by unplugging both from the wall for two minutes, to assure a clean reload of each’s OS.
Since you are playing audio from a TV app it may be a TV issue, the best place to start might be waiting for the issue, submitting a diagnostic and calling Sonos support to have them look at the internal logging data.
Checking that the TV and the apps on it are all updated and verifying your Sonos updates are current first could save a call.
I’d also be tempted to reboot everything, the Sonos, and the TV, by unplugging both from the wall for two minutes, to assure a clean reload of each’s OS.
+9Apart from the advices coming from
And also verify the rear speakers are bounded as surrounds, not just grouped in the same room. The behaviour you describes could be also compatible with the mentioned mistaken linking method.
That deceptive "disable Wi-Fi" label has caused so much grief over the years.
It needs to be made clear that while it does disable Wi-Fi it does it by turning off the radio, not just the Wi-Fi function.
That would be the radio essential for connecting to Sub and Surround speakers.
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