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Hello,We’re 3 Sonos users at home, each of us logged on his smartphone with Sonos and with his own Apple Music account set. My issue is around Voice Control or Alexa. How can I ask a specific playlist to be played? Example: my son has an Era 100 in his bedroom and when he asks “Hey Sonos, plays my playlist Likés” it plays another playlist, from another Apple Music accountDoes anyone has a solution to allow everyone in the same house, to ask for music, from different Apple Music or Podcasts account?

I’m experiencing a weird issue with my Sonos One. My friend connected to my speaker from the Spotify app while on my wifi network. Now, she is not on my wifi network and very far from my home, but she is able to connect to the speaker and start playing on it from the Spotify app. Why is this happening? I would think that she wouldn’t be able to connect to my Sonos One if she’s not on the same wifi network. 

Hi, I currently have an ARC, a Sonos 5, and Sonos port (for built in speakers throughout townhome).Wondering what the best plan of action for optimizing my set up and hardware for a home theater? Btw I recently moved into a home that came with everything in it which is why I have a kinda disjointed collection of Sonos products.From the research I've done it seems I could potentially use the built ins as surround speakers for the arc if I get an amp (I currently have an origin DPS2-200 amp). Do I HAVE to get a Sonos amp to use these speakers as surround sound? and is this recommended vs say just getting some 100s or 300s for the living room (idk what type of speakers are in the ceiling)? My 5 is somewhat redundant now. I'm thinking of selling and getting a sub to go with the arc. Good move or am I selling it short? I can play TV sound thru the Arc, the 5, and the built ins at the same time which is cool but not really accomplishing anything (other than having tons of stereo sound throug

Can Sonos Roam 2 be connected to any of Sonos subwoofer?

I’ve seen on other forums that the beam cannot connect to 5GHz signal but my new router puts everything onto the 5GHz band and I cannot manually override that. So I created a separate IOT network on 2.4GHz, but then I can’t airplay unless my device is connected to that separate IOT network. Is there no other way to get the beam on the main network? Pretty ridiculous if that’s true in 2024. I haven’t even had my beam for 2 years and now I can’t use it for music because I upgraded my router? I just spent my entire night trying to make this work and am beyond frustrated.

Hi everyone,Just started a trial with tidal and when i play a dolby atmos playlist on era 300’s through sonos app, i cant seem to be getting the atmos logo which means it’s not playong dolby atmos ?  any thoughts ?  

Hi all, since the most recent updates, I can finally browse my NAS music library folders again on the iOS app, and play all songs in a (sub)folder, just like I could in the old app and still can do in the macOS app.In that macOS app, I can also still add any library (sub)folder to my favorites, such that I quickly navigate to, well, my favorite (sub)folders. The iOS app doesn’t support this, however. What’s more, when I add a folder to the favorites in the macOS app, it shows up under my favorites in the iOS app, but it is not accessible from the home screen, with the message “No longer available. Press Edit Home to delete.” Is this planned to be fixed in a coming update? I sure hope it does, as this is the prime way for me to select music to play. Thanks, Bjorn 

Will the Bluetooth connection allow me to play podcasts, music and calls directly thru the Move?

I read many topics about downgrading your speaker to S1 where they say: “chose option to downgrade the wired device” I don’t see this option in the app.  Can someone answer me: is downgrading still possible, or has it be intentionally blocked out?

Hello,I'm wondering if the Era 100/300 will be capable of connecting to Wi-Fi 6E in the future. According to Sonos documentation, right now they are only capable of connecting to 802.11ac (WiFi 5), 802.11ax (WiFi 6), 802.11n, and 802.11aOn the other hand, @Corry P mentioned in an older “ era future proof “ article that the chipsets in the Era 100 and Era 300 also support WiFi 6E, and as these technologies mature and become mainstream,  Sonos can provide software updates for the Era 100 and Era 300 to add new features. Does that mean Era speakers will be able to support 6GHz Wi-Fi 6E ( 802.11axe ) in a future update? 

Hi,I’ve not really formulated this thought fully but I would love the ability to have a device, located prominently in the house showing what is playing currently.  It happens so many times that we have some background music on - and a visitor to the house will ask what is playing.  It’s easy for me, becasue I whip out the phone - with the Sonos App - but I think it would be awesome if ‘everyone’ had a view.  Ideally, this would be an external screen / monitor with the current Album/Song displayed.  I dont know if this could be a Sonos App thing - i.e. I get myself a cheap tablet and in-wall mount - which permanently runs the Sonos App or should it be a totally external device that essentially runs Shazam (or equivalent), constantly sending soundbytes to Shazam for it to recognise the music playing - i suspect the latter is full of issues - not least what Shazam displays - but this is the rough concept.I dont even think this is necessarily linked to Sonos - its application could be for

Does the Sonos Ace support Dolby Atmos and spatial audio when using the TV audio swap through Beam gen 1?

Any reason why I can only seem to get Dolby 5.1 and not Dolby Atmos? I'm pretty sure I have everything set up properly via my Sonos, Apple TV, and Samsung s95b (FYI, it did work in the past). Samsung is connected to Sonos Arc via eArc.  All my Samsung settings are set to eArc and pass-through, etc.  Apple TV is also set to Dolby Atmos, but when I play Atmos content from ATV, Netflix, Amazon, etc, no audio is heard. If I change my ATV settings back to 5.1 from Atmos, all audio is fine.  So, why would I not be getting Atmos?  What settings am I missing?  Thanks!

I have a Sonos Arc (2023) installed on my Samsung Smart TV (2021). I have been using my TV for my work monitor with my laptop for the past 4 months with no issues. Two days ago, my Arc started making static noises any time my laptop made a sound. I can change the source of my TV to anything else (cable or the multitude of streaming apps) and there is no static whatsoever from my Arc, it plays beautifully. When I change the source back to the laptop it is just fine until it makes any noise. When I start a conference call, or play a video, or just have a notification go off for email or messaging and the Arc plays a static noise, along with whatever sound is coming through the laptop.I have not moved my laptop or router, nor have I added any new wireless devises to my setup, or had any hardware/software updates that would have caused this out of the blue. When this started two days ago, I have since done the following troubleshooting, with no success, so now posting here for an assist.Mo

Just bought a new arc and trying to get it fine tuned.  Playing Jack Ryan on Amazon prime.  I am able to get Dolby digital plus but not Dolby atmos.   I using Earc from LG Oled C 65” to Arc.  I think I have everything switched properly.   Sonos said Dolby Digital plus 5.1 is the same as Dolby atmos.

A question for you tech heads. A clinical client have asked for a list of urls which needs to accessible over the internet for Sonos speakers and Sonos Port device because they are very tight on security of anything using their network, even dedicated av lans.

My Sonos one worked perfectly until one night my internet cut out, it disappeared from the app and will not reconnect. I’ve factory reset it 5 different times. All my other Sonos devices connected okay and didn’t disappear from the app. I spoke to someone and said it’s something to do with the software update that came out for it, it still won’t connect to my app, has anyone else had this issue? 

i currently have sonos amp and i’m adding couple of subwoofers and i was wondering if it is possible to use a subwoofer amp with sonos amp ! if yes can anyone explain how please . thank you 

Why do my Sonos speakers come on randomly blasting out of the blue? I was on a conference call and needed to hang up to unplug the speakers behind the refrigerator. I know every app can select Sonos speaker and I cannot find anything on my end that caused this to happen and I don’t want it to happen again. We have no pets and no reason for any of this to have happened. Please help. 

I currently have my Beam 2 connected via HDMI eARC to my LG TV. It works perfectly. I can also use my iPhone to connect to it as well (testing purpose only). I would like to connect my Denon 760H receiver to the Beam 2 as well.I’ve set the Denon for Bluetooth+Speaker, the Bluetooth Transmitter to ON, and pressed the JOIN button on the Beam 2. No luck. I even pressed the Bluetooth button on the receiver remote for three seconds to try and get it to connect, but it doesn’t find any available devices. I’ve tried the aforementioned with and without the SONOS app. The app can’t see any devices that want to connect when trying to connect to the Denon receiver. Of course, I’ve powered things on an off as well. No help.My desire is to use the Beam 2 as my speakers for the Denon (in addition to the TV), and not use a pair of external speakers (I already got rid of the 30+ year old speakers).Has anyone had any luck trying to do this? Or am I better off buying another speaker source for the Denon

HiUnfortunately I have a TV with no digital optical audio outlet, are there any adapters on the market or any other ways to connect the Ray to a TV with no digital optical audio outlet? 

Thanks Sonos! I just did the update today and now my IPHONe app no longer works.  My music library is now inoperable again.  This is absolutely not acceptable.  When is this crap going to be fixed? Sonos OS: S2Version: 16.3.3 (build 80156190)Hardware Version: 1.12.1.2-1.1

I’m trying to set up some outdoor speakers for a new patio that we are building. Thinking about putting 4 Klipsch speakers AW- 650 ( which would go under patio ceiling ( size of patio is 40 X25  )  and another 2 outdoor speakers on the ground ( the rock looking ones AWR-650-SM) ) for the other part of the backyard. Can all this be connected to 1 sonos amp or I need 2 separate ones? also how many speakers can each amp support? I already have sonos for inside of the house and have been using the for years. We love it! Thanks. 

I love my Sonos when it works, but it’s been a constant headache… The latest is that after listening at home, all of the content on the app is grayed out - playlists, artists, recently played. I can see it all, but can not select anything. Services do not show at all. I tried to add Apple Music back, but just get an error “something went wrong. Please try again.” I’ve reloaded the app, reset the app, logged out an in… Nothing. The only thing I can do is start or stop the music already played or last played.  I will add that I use the app for two systems, one at home (i am owner) and one at work, which I am not the owner. When I switch between the two I find the system on the current network and join it - this seems to be when this issue crops up. 

Why ‘Deutschlandfunk’ does NOT work anymore?Hi Sonos team. Hi Sonos community - I try to stream the radio channel ‘ Deutschlandfunk’. It was always available through the Sonos radio service. But lately I only can connect to Deutschlandfunk Nova or Deutschlandfunk Kultur (Green annd orange label) unfortunately not Deutschlandfunk (the blue label) anymore. Can you/ anybody help me please on this topic? Can you fix it, Sonos?