Answered

Since the new Sonos app update ( May’24) I can longer play all “top tracks” from an artist search on tidal. It will only play one song. The same goes for artist radio on tidal it will only play the first song you pick. Previos Sonos app would automatically play each song one after the other. This is something I use all the time. I opened this same complaint back in May/June and there has still not been a fix or an answer other than a workaround to cast from inside of tidal. Unfortunately that work around does not always work.  How hard is it to fix artist radio to play as a queue instead of just the first song???

Sonos move 1 not working. All lights are off, it’s playing with a bass sound, tried factory reset and now not working at all. Help please  it’s been a brilliant speaker up until now 

Hi, after finally setting up my new Beam 2 using the Sonos app on a Samsung S24 (painful to say the least) I sat down to enjoy a few Atmos movies.All seems reasonably OK but I’m not overly happy about two things:The loudness variation between different apps (Disney, Netflix, Amazon, Apple etc) is massive when switching from one app to another or between apps and terrestrial sources; We’re forever having to amend the volume settings. Is there anyway to maintain the same sound level no matter what the source? Similarly, when watching a movie we experience silent lows where we can hardly hear what anyone is saying to incredible highs where we have to turn down the volume. The variance is massive and results in almost non-stop volume alterations.Are these common issues with Sonos soundbars? I can’t see any setting in the app that maintains a level volume setting and the Samsung TV’s volume management setting is disabled as it expects the sound source to manage this.

When using the Sonos app almost every time I open it I look at system settting and it will tell me some of my speakers (my paired 5’s) are on a “different network”. We only have one network at home. So then I have to close and reopen the app a number of times and eventually after a seemingly random and always different period  the 5’s will show up on the network. But only one will play. Eventally the other one will kick in..maybe 3 or 4  minutes later. There are a multitude of other issues that also prevent me just playing music on my multiple Sonos components as and when I want. It’s always a hassle and has ruined a number of evenings where we have guests and I’m fiddling around trying to get Sonos to work. Invariably these guests decide Sonos is not for them.Tried calling the support line but I’m not willing to sit on hold for 40 plus minutes.I think I am at the stage of putting the whole system up for sale. I have seen no improvement over the last few months, other than volume contr

I can’t seem to get this lousy app to work on my iPhone 18.1. Always ask me to set up my network time after time. I’ve been using the Orto app to run my system.  I also use my older iPad to run the system. In this day and age, why can’t a company like Sonos not get this right? I will never recommend Sonos to anyone ever again. Hello Bose. 

“Sign in as the System Owner to see context”. A minor annoyance but the old App was still better.   This happens every morning with the new App.  Sonos, go back to the drawing board! 

I’ve currently got a beam bar and the cracking/popping is driving me nuts. It only happens on certain programs/apps.  When the surround speakers work they isn’t no cracking/popping but soon as it’s just the beam bar working on its own the crackling starts. It’s fine when steaming Spotify etc. any ideas how to stop it cracking? Current using a Panasonic TV. 

Hi all. I’ve recently purchased era 300s coming from Sonos ones used as rear speakers for ARC ultra. Yes they are great with Atmos content but I had much better sound coming from ones with other content, can there be option so we can use the 300s in different sound modes so a correct sound output, full sound coming out of all speakers (centre speaker) as well so it’s all up mixed. Just  think there should be more configurations for the era 300s. 

HII’m experiencing a new issue today, The Now Playing screen is taking a long time to show the song which is currently playing.  Instead, it is showing the previous song, with that song’s progress bar at 100%. Eventually (up to a minute later), it catches up with itself.This used to happen when the new app was released, but it settled down. Now it has returned.If it helps, I’m listening to the Flow function on Deezer.

My husband ran off and left me with a Sonos system . Unfortunately he appears to have bought lots and installed them all over the place so I’ve got a system that refers to his other partners houses. I’m struggling to get even Alexa to work as I also got the Sonos voice thing to work. I think I’ve worked out which bits are for here and other places but how do I get voice control to work do I just use one ?Also nothing is coming up about connecting to media so whilst I can get things to play  from the app I can no longer get Alexa to work . Do I need to get an Alexa premium account as well as Apple to play music?Thankyou for any advice . 

I have 5 Connect Amps, all compatible with S2 app.  Unfortunately S2 app sucks, especially for My Music Library.  I would like to use the S1 app for My Music, and the S2 for streaming over the same 5 amps.  Is this possible?

I’ve been talking to different customer service reps at Sonos for the last three hours to try to figure out two things: Why, after working fine in May and June, TV audio skips (like record scratches) when I group my Ray to my Roam SL and/or my Era 100; and why, when playing audio via Bluetooth through either the Era 100 or the Roam SL, the audio starts to skip once any other speaker (or both other speakers) are connected to it. I was told that using other speakers (not subs or surround speakers) to simply play TV audio in other rooms is “unsupported,” period (even though on this forum, there are multiple examples of people getting that to work within the last year!); and I was told that sharing Bluetooth audio in this way was also “unsupported,” but that this was one of the app update issues, and that it should be reinstated in the app soon (when? lol who knows). For the TV audio, delaying the audio by a lot cleared the problem up entirely, I have no idea why the rep didn’t just sugges

I am unable to Connect again to Sonos App. Yet again this premium system has failed. We have 3 Play1 and a Beam but myself and my wife cannot control any device from our IPhones.For all the updates, this company still cannot provide a reliable app. I also have an Echo which never fails. 

Hi Everyone,  I recently received my Pro-Ject T1 Phono SB and Sonos Five, and I’m super excited about them! I ordered both items separately, as well as an RCA to 3.5mm adapter from Amazon, just in case. Some people say it might be included in the SB, while others say it’s not. It turns out that it wasn’t included. I set everything up and was ready to play my first vinyl, but I’m getting a continuous deep buzz through the speaker. I can hear the music, but the buzz is still there, and it’s at all volumes. I’m using the supplied RCA cables with ground tabs on both ends; however, one of the ground tabs is in free air as I’m using the RCA - 3.5mm adapter. I’ve moved the positions and distances between the T1 and the speaker, as well as moved rooms and turned off other devices. But nothing seems to make a difference. I did notice that when I move the tone arm, the buzz does seem to change slightly. Touching it alone doesn’t make a difference, but when it’s moved, it does seem to change, but

I have problem with my Era 100 Mount. One is OK but the second doesnt fix in the position. The speaker keeps falling down. You can see it on video: https://drive.google.com/file/d/10sSN3pXBeF_8prD1lp0xoic3YZesSQc8/view?usp=drive_linkCan you give me some advice?tHANK YOU

I just upgraded from Beam 2 to Arc Ultra. Unfortunately I have issue of no sounds from surrounds (Symfonisk Lamp Gen 2). I have tried to reboot all the devices, it managed to fixed, but after a period of time not using, the problem reoccur again.  it means that I need to reboot all the devices to fix the issue over again and again which is very frustrating. Before upgrading, I have no problem with the Beam 2 + Symfonisk Lamp 2. 

I have a Sonos Arc in Black. I plan to get the Sonos Arc Ultra in White…but I’m wondering if I can use the black power cable I got with the Arc?I notice on the website it shows this power cable is compatible with the Arc, but doesn’t show Arc Ultra.Can anyone from Sonos look into this and confirm if the Arc power cable in black is compatible with the Arc Ultra in white?Thanks!

Recently I've found that certain albums are available through the YouTube music app, but all songs in the album are “greyed out” if you search the album through Sonos. I've seen another thread which claims that this is due to copyright or licensing issues, but in this case the full album is available through the YouTube music app, and the individual songs can be played through Sonos. First screenshot: Album searched in Sonos: all songs unavailableSecond screenshot: first track of album searched and played through SonosThird screenshot: full album playing on YouTube music 

How can I balance the sound better, when I watch a movie most of the time in an action scene I have to turn down the sound and then I don't hear the dialogues loud enough and vice versa, if I turn up the volume to hear the dialogues then as soon as there is an action scene I have to turn down the sound

Does Trueplay™ still work with Beam (Gen 2) with the latest iOS and S2 software? I can no longer find the menu item in the app?

What is the easiest way to identify if a sonos Beam is Gen 1 or Gen 2?

Hello Complete novice here! We have just moved into a new home with Sonos speakers in many rooms. There is an AudioVisual cabinet with a patch plug and a lot of ethernet cables. The router is in a different room and cannot be installed in said cabinet, so I am having the router somehow connected to AV cabinet.  Once the cabinet is “live”, then I need to buy a network switch and Sonos Amps, install them and get it all connected.  The question is - is this switch sufficient to run the Sonos system? I may consider Wireless Access Points in the future (though that seems excessive).  TIA!Confused!

Hi all,Appreciate that this is a topic that is done to death. As an android user it is frustrating that you cannot perform Trueplay tuning but I do understand the complications surrounding the various mics. A number of solutions have been put forward, external mics being one of them which got me thinking that most Sonos speakers already have a microphone fitted.This got me thinking if it could be possible to use something like a Sonos Roam, which would have a known microphone fitted, to perform the truplay tuning? I guess the complicated part would be how does that feedback to the app but there must already be communction between the app and the hardware. Maybe a solution? 

Can there be a third option for loudness (specifically base) other than just toggling night mode on and off? I have the beam with surround (sonos One’s) and the sub. I love the loudness and extra bass when night mode is off but my wife not so much. I feel like there should be an inbetween mode. 

Hello folks,i just ordered the arc ultra ultimate set (era 300, Sub 4) and just came across the eARC requirement and I’m a bit confused now. AppleTV 4K (2nd generation) Sony KDL-55W905A ARC only, DOLBY® DIGITAL/DOLBY® DIGITAL PLUS/DOLBY® PULSE according to the specs I currently have an AVR via Toslink connected and it indicates Dolby 5.1 signal (not PCM)I’ve read that esp. the AppleTV 4K uses a different Dolby MAT container that some TVs struggle with. But giving the fact I get a Dolby 5.1 it seems to work?Does every TV that supports Dolby Plus embedded Atmos ? Can the behavior differ via HDMI ARC ? How would the Sonos set behave “worst case” ? How many channels are active on a non atmos track (e.g. ERA 300 rears and height channels) ? I didn’t plan to upgrade my TV already. Does the HDFury 1 (or 2?) Arcana already support the Arc Ultra? thanks