Sonos Arc Connection Issues on Sonosnet – Help Needed!
Hi everyone,
I’ve been facing a frustrating issue with my Sonos Arc and am hoping for some advice.
Here’s my setup:
Multiple Sonos speakers at home, all connected via Sonosnet (Beam in the Master Bedroom, which is hardwired to my Orbi RBK760 router).
My home theater system consists of a Sonos Arc, Sub 3, and 2 Sonos Ones as rears.
All other speakers in the house, including the Sub and Ones in the home theater, connect and work fine – except for the Sonos Arc, which frequently drops connection.
The problem:
The Arc regularly loses connection, even though the Sub and Ones (located right next to the Arc) have no issues.
When the Arc is disconnected, it often blinks white, and after restarting, it might alternate between white and red before (sometimes) reconnecting after multiple attempts.
The nearest Sonos speaker to the home theater is about 8m away, if that matters.
Things I’ve tried:
Restarting the Arc (results are inconsistent).
Ensuring the Sonosnet setup is working (since other speakers are fine).
It’s odd that the Arc struggles while the Sub and Ones work flawlessly. I’m open to any troubleshooting tips or suggestions you might have!
Thanks so much for your help!
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Have you tried changing the SonosNet and wifi channels? Running one of channels 1, 6 or 11 for SonosNet and either of the remaining for your wifi? Environments change, so electronic items you or your neighbour has recently installed might be causing interference that wasn’t there a few weeks ago. Also, can you connect any of the speakers to Ethernet cable, at least temporarily to see if that helps?
It can also help to set ip addresses for your Sonos devices - ip address conflicts can cause connection issue. Your router manual should tell you how to do this.
Thank you @nik9669a
I forgot to mention in the post that I have already ensured the wifi 2.45ghz and Sonosnet channels are opposite ends. Additionally, I have also already setup all Sonos devices with static IP addresses. This issue continues nonetheless.
Hi everyone,
I’ve been facing a frustrating issue with my Sonos Arc and am hoping for some advice.
Here’s my setup:
Multiple Sonos speakers at home, all connected via Sonosnet (Beam in the Master Bedroom, which is hardwired to my Orbi RBK760 router).
My home theater system consists of a Sonos Arc, Sub 3, and 2 Sonos Ones as rears.
All other speakers in the house, including the Sub and Ones in the home theater, connect and work fine – except for the Sonos Arc, which frequently drops connection.
The problem:
The Arc regularly loses connection, even though the Sub and Ones (located right next to the Arc) have no issues.
When the Arc is disconnected, it often blinks white, and after restarting, it might alternate between white and red before (sometimes) reconnecting after multiple attempts.
The nearest Sonos speaker to the home theater is about 8m away, if that matters.
Things I’ve tried:
Restarting the Arc (results are inconsistent).
Ensuring the Sonosnet setup is working (since other speakers are fine).
It’s odd that the Arc struggles while the Sub and Ones work flawlessly. I’m open to any troubleshooting tips or suggestions you might have!
Thanks so much for your help!
Sounds like you have done almost everything I would have done, except hardwire the Arc to your network. I have had my soundbars, Playbar and now the Arc, hardwired to my network and have not had any connection issues.. even through the new app release.
Give it a try, and if it solves your connection issue, look for a way to make it a permanent solution.
Is Sonosnet necessary? How strong is your router’s WiFi?
The Sub & Ones seem to work flawlessly because they are using the 5GHz from the Arc. The Arc requires 2.4GHz.
When the Arc is connected what is the SNR? Settings-HT Room-Arc-Network. Look for SNR.
Hi everyone,
I’ve been facing a frustrating issue with my Sonos Arc and am hoping for some advice.
Here’s my setup:
Multiple Sonos speakers at home, all connected via Sonosnet (Beam in the Master Bedroom, which is hardwired to my Orbi RBK760 router).
My home theater system consists of a Sonos Arc, Sub 3, and 2 Sonos Ones as rears.
All other speakers in the house, including the Sub and Ones in the home theater, connect and work fine – except for the Sonos Arc, which frequently drops connection.
The problem:
The Arc regularly loses connection, even though the Sub and Ones (located right next to the Arc) have no issues.
When the Arc is disconnected, it often blinks white, and after restarting, it might alternate between white and red before (sometimes) reconnecting after multiple attempts.
The nearest Sonos speaker to the home theater is about 8m away, if that matters.
Things I’ve tried:
Restarting the Arc (results are inconsistent).
Ensuring the Sonosnet setup is working (since other speakers are fine).
It’s odd that the Arc struggles while the Sub and Ones work flawlessly. I’m open to any troubleshooting tips or suggestions you might have!
Thanks so much for your help!
Sounds like you have done almost everything I would have done, except hardwire the Arc to your network. I have had my soundbars, Playbar and now the Arc, hardwired to my network and have not had any connection issues.. even through the new app release.
Give it a try, and if it solves your connection issue, look for a way to make it a permanent solution.
Can this be done through a mesh satellite, or does it have to be the router?
What mesh system?
Is Sonosnet necessary? How strong is your router’s WiFi?
The Sub & Ones seem to work flawlessly because they are using the 5GHz from the Arc. The Arc requires 2.4GHz.
When the Arc is connected what is the SNR? Settings-HT Room-Arc-Network. Look for SNR.
Is it possible to have only the Arc, Sub and Rear Ones connected to wifi and leave the rest on Sonosnet? I did try moving everything to wifi once before, but it caused issues with dropped speakers and such. Support team asked me to separate the 5ghz and 2.4ghz channels by name, but my Netgear Orbi RBK760 series doesn’t allow me to name them differently.
What mesh system?
Netgear Orbi RBK760 series - 1 router + 1 satellite
Any chance it is the power cord not fully inserted, that is often the source of a blinking white LED.
Gotta push it in hard and until it is flush. I use a tiny touch of DRY silicone (powder, not liquid or grease) on the outside of the cord connector.
The Sub & Ones, once “Bonded” to the Arc will be on the Arc 5GHz wireless network. The Arc is the one that needs a good 2.4GHz WiFi connection. If it’s possible you can Ethernet the Arc, but from what I read don’t wire it to the satellite. When the Arc is wirelessly connected is it to Sonosnet or your router’s network? Is Sonosnet strong enough to connect to all speakers? Check the Arc SNR as described in my above post and let me know the number shown.
I’m guessing this has already been done. Also Sonos recommends having the router do “Band Steering” so there would only be one SSID showing on a network search. Don’t know if Orbi does “Band Steering “.
I’m on Xfinity + one extender with “Band Steering”. No connection problems here. SNR readings between 60 & 70.
Any chance it is the power cord not fully inserted, that is often the source of a blinking white LED.
Gotta push it in hard and until it is flush. I use a tiny touch of DRY silicone (powder, not liquid or grease) on the outside of the cord connector.
Double checked this. It looks all good.
The Sub & Ones, once “Bonded” to the Arc will be on the Arc 5GHz wireless network. The Arc is the one that needs a good 2.4GHz WiFi connection. If it’s possible you can Ethernet the Arc, but from what I read don’t wire it to the satellite. When the Arc is wirelessly connected is it to Sonosnet or your router’s network? Is Sonosnet strong enough to connect to all speakers? Check the Arc SNR as described in my above post and let me know the number shown.
I’m guessing this has already been done. Also Sonos recommends having the router do “Band Steering” so there would only be one SSID showing on a network search. Don’t know if Orbi does “Band Steering “.
I’m on Xfinity + one extender with “Band Steering”. No connection problems here. SNR readings between 60 & 70.
Thank you so much for all your help so far.
Unfortunately it isn’t possible to wire the Arc directly to the Router as they are at the opposite ends of the house.
I have just tried shifting everything to wifi, and the Arc is getting a solid white light now, but the surrounds and Sub are refusing to work together. I have tried removing and reconnecting multiple times now, but no luck.
The SNR reading on the Arc I am getting is 49.
I am in Australia, so my current setup is NBN Box (which is a NTD) connects directly to the Netgear Orbi 760 Router and then I have a satellite that is sitting in the Living room about 3-4m away from the Arc.
For what it’s worth, just tried restarting the Arc, Sub and Surrounds. Arc is now blinking red and white.
For what it’s worth, just tried restarting the Arc, Sub and Surrounds. Arc is now blinking red and white.
Thank you. I just tried checking on the app for any updates, and it says the system is all up to date.
The SNR reading on the Arc I am getting is 49.
That should be good enough if it remains steady. The 49 was while on the Orbi WiFi??
When you are able to see the Arc again in the app check Settings - Manage - About Your System and make sure the Arc is on 16.4.4 (build 81.1-58210).
I have just tried shifting everything to wifi, and the Arc is getting a solid white light now, but the surrounds and Sub are refusing to work together. I have tried removing and reconnecting multiple times now, but no luck.
when you had a solid white light on the Arc did you look at the Room to see if it showed the Sub & Ones still part of the Room?
A 100 foot / 30 Meter Ethernet cable is pretty cheap, spend a bit more and get a flat one that is much easier to store. My poor old back far prefers the cable to hauling equipment to where a short cable will reach.
Before I did much more I’d try a system refresh (NOT Factory Reset) by powering down ALL Sonos, rebooting router and controller, then powering the Sonos back up. Sometimes things get confused and booting everything involved is the best way to whack the problem.
