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Good morning, everyone.  I could use your assistance.  In brief, I added a Home Theater set-up to my existing system approximately 6 months ago (ARC, ERA 300 x 2, SUB, and Victrola Stream with SONOS capabilities).  It has been successfully connected to my DECO MESH WiFi 6 system with little to no issues at all, until a couple of weeks ago.

 

Nothing has changed with my current MESH WiFi setup or my Modem setup, with exception to the new “Updates” with the SONOS Mobile App. 

 

Initially, with the first upgrade, I was experiencing the same issues most of you have with the lag in the volume control.  Annoying, yes… Usable, absolutely.

 

However, I recently came home from a 2-week trip and noticed my Home Theater set-up was “Not Connected”.  My other Play 1’s are still connected and able to stream.

 

I have attempted almost all posted remedies to this issue, with no success.  The only suggestion I have not attempted is to hardwire the ARC to my MESH router or directly to the Modem.

 

Suggestions?  Any insight would be most appreciated!  

 

I have been a long time SONOS supporter.  It is a very niche system with tremendous audio quality.  Unfortunately, I feel SONOS is slowly losing me with their blatant disregard to providing remedies to the errors they have created.   I am patiently awaiting a remedy for all of this before I call it quits.  

Are you sure nothing in your neighborhood has changed and altered the WiFi environment?

Did you bring anything electronic home from your trip, even if it has no radio?

When you say all possible remedies does that include powering down all Sonos, rebooting router and controller devices and powering your Sonos up again?

Did you go through the WiFi FAQs on the Sonos Support site and try their suggestions?

Thank you for the reply.

Nothing has changed in the neighborhood, to the best of my knowledge.

There are no new electronics.

I have performed all suggestions from the FAQs, with exception to directly connecting the ARC to the modem.  I have powered down SONOS, rebooted modem and router, I reinstalled the app, attempted to setup via “joining existing system”, then again by creating a new install of the entire system, etc....

 

I just added an entirely new modem/ router, and reconfigured the MESH.  I have not attempted to set the SONOS system again.  I will start at ground zero tomorrow and attempt to build it up again.  Hopefully, it will work and I will not need to fish a wire through my walls.

I will keep you posted. 

 Remember the Arc needs a 2.4GHz connection.

Might be time to call Support if none of the Wi-Fi FAQ suggestions worked for you. They have tools and data we users don't. 

Good news, kind of…  After deleting everything from the app and my phone, I started over with a new modem and router connected to the same MESH network system.  Thankfully, I was able to reinstall the system.  It was not an easy task (for me), and I ended up needing to channel the SONOS system via IoT device Mesh channel.  (I had no idea what it was until I came across it in some of my research).

 

The only issue, I cannot add my ERA 300 speakers as true surround speakers to the ARC for some reason.  I ended up having to add them to the system individually, create a stereo pair connection between the ERA 300’s, and manually add the stereo setup to my ARC/ Sub combo.

 

It is not a true surround system yet, but I will keep at it and update as I go.

 

Thank you all for your help/ insight.

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