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After being told to do a factory reset by Sonos support, I am left with two problems.  Firstly, prior to reset if the Beam was muted (green light) and I adjusted the volume on my Humax remote, it would automatically unmute. Now it does not.Secondly ….what would I lose if I downgraded the Beam to S1? TIA

I have a Sonos Connect playing through my home theatre.  I can use the S1 App but usually just use Spotify.  Suddenly it no longer appears in my Spotify Connect list on devices on the same Wifi network.  This has been operating fine for 8 years.  I can use Spotify in the S1 Sonos App on my iphone but when I am in Spotify I can’t see Sonos.  Alexa can also no longer see Sonos.  My Connect has been upgrading its software automatically.  Is it possible the latest software version doesn’t support Spotify Connect?

Good morning, I would like to know if through the diagnosis available on the app it is possible to understand if one of the three mid-woofers of a Five is working correctly. Unfortunately the Five's grille is very dense and I can't see if it moves correctly. Thank you very much.Massimo

Hi All,I have the listed equipment  Play 1 x 2 (Gen 1) + Sonos Playbar + Sonos Boost and none can be found on the app. I have tried to factory reset one Play 1 and connect via Ethernet cable to the router (whilst Boost was connected) the app recognised it, but would not go to the next step of creating a new system.My system has not been recognised for about 3 to 4 months. I am frankly sick of having dead speaker ornaments in my house that music should be coming out of. I will attempt to call Sonos support tomorrow.If I get through and we can resolve, I will post the solution here.Backstory - These products were all working up to 3 months ago and controlled via the app. the products are not defective. I have owned them for many years. If there is another way of controlling them and linking them, please share. Appreciate any advice. Thanks 

Hello,This question has been asked many times before, but is there a solution to the AirPlay password issue even though no password has been set?The problem has existed for more than 3 years now, and all that can be found to solve the problem is to reset the device and set it up again.I find this solution very inconvenient, having to set up my device again every few days in order to be able to use it.I am grateful for every new and, above all, permanent solution.Greetings from GermanyBen

Hi, I am trying to connect a Kodak luma 150 projector to my amp which powers a set of outdoor speakers for an outdoor movie with my kids. I have tried an HDMI cable and am rca cable with no success. The projector does have a 3.5 mm audio jack and an HDMI port. What connector do I need? Thanks, Jim

Is it possible to connect Sonos speakers to a Marantz MCR612 via Bluetooth or do they need to be hardwired?

WHEN ARE YOU GOING TO UPDATE THE PRODUCTS AND APP??!!   Seriously this is absolute garbage the way your speakers drop steaming music - EXACTLY WHAT THEY ARE SOLD TO DO.    this is Walmart level quality now.  I would not recommend Sonos to either of my ex wives.  Ok, maybe one of them. But yall need to get it together.   Nothing but snake oil salesmen at this point.    I prefer my UA Boom over your s**t speakers.  At least I can hear songs in their entirety.   Do better. 

Hi,I’ve just bought some old 1st gen play 3 and play 5 speakers. The previous owner had cut the plugs off and had wired them up for use in France. The speakers now have no plugs at all. Can I simply wire a standard UK 13 amp plug to the Sonos cable and use that?Thanks

Hi, I have just purchased an Arc and a Sub and have a couple of questions.Does Sonos products work without an internet connection? What data is sent out by my Sonos equipment (and to who/where does it end up)For security reasons I switch off internet access for all devices which are not essential, eg, the television (I used AppleTV instead), my printer, etc. So these devices have wifi access but no internet. I tried doing that with my Sonos system but found some unusual behaviour. First, the sub stopped working and only came back when I restored internet access, and second, I cannot use Trueplay when internet access is off - why? Why on earth is internet access required for local functions? I am guessing this is a bug? Surely the system should operate completely without internet access? What happens if Sonos goes bust? I am considering returning my equipment but am hoping this is a bug. (Will Sonos see this? If not what are the support options to get an official response?)Thanks in adv

I just recently added Port to my Sonos system so I can connect my Denon receiver and Boston Acoustics speakers to my Sonos system. The “line out” function seems to work as expected - I connected line our from Port to aux audio input on my receiver and can now stream on my old system concurrently with my Sonos speakers.  I would also like to output from my receiver to the port and out to my Sonos speakers throughout my house. I have not been able to get this to work. I connected an audio out on my receiver to line in on Port and got no sound or very weak sound on delay. It seams like this should work. Based on product description, it seems like Port should be able to broadcast audio from my receiver to the entire Sonos network.   I called Sonos phone support and they said Port can’t do this. I don’t believe this is correct because under line in in the Sonos app “receiver” is an option. Does anyone have any help for me with this problem?  Thank you. 

Today I successfully updated to the latest 16.3 Firmware and Windows Desktop Controller.I subsequently performed an “Update Music Library Now” from the 16.3 Windows Desktop Controller.Now any Sonos Controller (including SonoPhone, SonoPad) show multiple entries for each compilation album when viewing Albums.Just an example shown below... Does anyone else have this issue?Ross.

I was upstairs today in my drum room, when I played music on my 5’s the tv Sonos system turned off any ideas?

I have 3 Sonos One and a Beam. All been fine until last few days.  Now asking either Alexa or Sonos voice to play my music or BBC radio one - says ‘now playing..etc’ but then nothing plays. Have disconnected, reconnected, rebooted etc and the only thing that works is controlling via the app.  very frustrating- any ideas?

Hello,I use some old Sonos S1 units and they have worked fine until recently. Yesterday I wanted to connect a second device by cable to try to create additional stability, but since then I have not been able to connect to my Sonos system. I've just turned off the power on my router and on my Sonos devices and turned them back on. I have tried to connect to one Sonos device at a time, but the Sonos S1 app keeps saying that the system cannot be found. I've also reset the app and it hasn't changed anything. I also reset one of the devices.What could have happened? Thanks in advance.

Can the Sonos Ray soundbar be synched with Sony remote controls?

Sonos One microphone stopped working.Alexa still announces reminders, yet it does not respond to voice commands. The microphone has been turned off and on; the device has been unplugged and restarted; I even went as far as restoring the device to factory settings (which I have learned may not have been the best idea). I also deleted the Alexa service and then added the service back with the speaker announcing that the service has been “successfully added and the device is ready to use.” Microphone is still dead. 

Is anyone else suffering from not being able to add a speaker pair room to a group?  I have " everywhere" group and the wonderful new app refuses to save the change when I add kitchen to the group.  Any ideas?

Hi,I receive an incomplete list of Favorites with the Sonos API “getFavorites”-command.Concretely, playlists from Amazon Music which I added to Favorites in the app are missing while playlists from Spotify added in the same way are returned by the API.In the Sonos app both are listed next to each other. By using the http-API I get both types of playlists, but Amazon Music playlists are of type “shortcut” and Spotify playlists of type “instantPlay”. (see also other post) Does this ring a bell for anyone? Thanks very much in advance!Best regards,Philip

Hi,I am using the local API via a module in the home automation system Symcon (in my understanding not relevant for the question) and experience an unexpected behaviour for Amazon Music playlist Sonos favorites.Adding the Sonos favorites for Amazon Music and e.g. Spotify playlists in the Sonos app in the same way leads to different results when browsing the ContentDirectoryService for Sonos favorites(FV:2).For Spotify playlist the “res” element is delivered so that the playlist can be played via the API.For Amazon Music playlists the “res” element is returned empty, therefore no possibility to initiate the playback.Additional difference is that the Amazon Music playlists are listed with r:type “shortcut”, while the Spotify playlists are listed as r:type “instantPlay”.Via the Sonos App both type of playlists look and behave in the same way.Does someone have an idea what could be the reason for the different behaviour and what I can do to get the Amazon Music playlists working?Thanks ver

How to connect Sonos Beam 2 to a mobile hotspot? I use a mobile network as the main source of internet at home, also for connecting other devices.

Hi allI currently use a Sonos Amp to power two wired front speakers.I want to make a 4.1 setup as home theater by adding a sub and two ceiling speakers above sofa.Is that something that Amp can manage and do you think the two ceiling speakers will give good home theater performance? Many thanks!

Will the Play:3 ever work like it used to? Or should I move on? 

I have a Sonos beam with 2 x Sonos One - recently they have stopped working - I did the hard reset on both, one is working the other is now on another system & I am unable to pair them with the beam to create surround sound? I’ve tried everything, i.e. remove surrounds, factory reset on all sonos including the beam? I’ve ‘forget this system’ but nothing works?