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New address and internet provider.  Reset and connected with Ethernet.   Worked for five minutes.   Now I can’t connect to Wi-Fi, Sonos network is not on Wi-Fi.  Products are not recognized.  Cannot connect individual speakers or system.  Deleted Sonos app and tried again with new app.  Same problem on previous Wi-Fi at previous house.   Sonos seems to find a new problem each time I find a potential solution.  I have been without music now for three weeks.    Either a solution is found in next week or I trash sonos products

Our Sonos app takes about 20 seconds (!) to connect to our system. Simply trying to turn down the volume takes almost half a minute. Once connected it’s a little faster, but still takes several seconds to do anything, and by the time it catches up, you have already tried several controls, which means the whole thing just goes nuts.This has been the case for nearly a year. I’ve tried everything - rebooting/reinstalling everything, changing wifi channels, IP conflicts, removing all sources of interference, moving components closer to the router, one component at a time, alternative control apps. Nothing helps. I understand networking - it’s not my network.If this continues into 2025, I need to start looking into ditching Sonos. I really don’t want to do this, but this lack of control has seriously degraded the main benefit of Sonos. Sonos continues to put out new products (just launched one the other day) yet this massive issue persists. Yes, a lot of us have invested significant time an

I followed the instructions for the 913 error and share my music folder in my OneDrive. I added it to my Music Library and I updated the music library. My Playlists are showing and playing. When I go to Music Library, there is nothing - nothing showing under artists, nothing showing under albums. This is so damn frustrating.

When will Spotify and SONOS Fix the alarms so Music playlists or radio plays on alarm chimes? Losing the will we first reported this in 2021. This function is still not working on my Sonos. I used to play perfectly with free Spotify account.I bought Sonos speakers for this reason. I feel like I’m due a big refund. Everything has been discontinued over the years. One ceo apology letter this year mass produced for all email subscribers and it still not working.At this point I need a timeline of fixes which is completely normal in the tech world. All these new speakers are being released with inferior software or apps.I can set the alarm to different songs or radio and nothing works but the chime. 3 years later and no progress on this fault 

In Dec 2022 I inadvertently purchased a SONOS ONE when I should have purchased a PLAY 1. My controller is SONOS S1 and I have 12 speakers . The tech dept walked me through converting the software on my SONOS ONE to make it a PLAY 1. All was well. I was away for 6 months and the system was shut down. When I returned all was in order except the system could not find the SONOS ONE speaker.( converted as above.) I tried  hardwiring it but the result was that only the converted speaker was recognized and none of the others were. I tried rebooting the speaker--The lights flashed GREEN etc but the speaker was unable to be found. Please advise. I now do not know whether the software in the speaker is SONOS ONE or PLAY 1. Confused to say the least. (and I do not want to use the SONOS S2 app. Too many of my other speakers (PLAY 5s-- 1st generation) will not work with S2 and I would rather not have 2 controllers.Thanks 

Hi.Im having issues with my Sonos play 3s.When using app it is very slow to respond or the app freezes.sometimes one  speaker cuts out.I don't have issues with any other of my sonos speakers.I have tried ethernet cable etc.It is in bedroom and WiFi is fine as I have tested speed.Anybody had same issue?

I use Spotify to play podcasts.  They cannot be streamed directly from within the Sonos app, so you must use the Spotify app and then sync to whichever Sonos speaker you wish to stream through via the speaker icon within the Spotify app. However, constantly my Sonos units are disappearing from that app and do not reappear.  I've tried uninstall and reinstall, logging out of the account etc, all to no avail.  Anyone have the solution?  TIA

Bonjour,  j ai 1 playbar et 2 play 3 associés.Peut on associer en plus des sonos one pour faire du 7.1 ?Cdt

HiI have a friend with a Sonos Arc, Sub & an Amp running in ceiling speakers as rear channels.As I understand it, the Sonos Amp cannot be used to run the ceiling speakers as height channels. If he gets an Era Stereo Pair to run as rear speakers, can the ceiling speakers continue to be run as rear channels in parallel with the Era rears?CheersDavid

Just bought the Ray speaker but no output sound despite the status lights saying all is okay. Any tips would be appreciated. Restart maybe? Thanks, Alan

App states speakers are connected but they are not playing 

Hello, I am trying to add my Sonos Move 2 to the Echo Spot I just bought. I added the Sonos skill to the Alexa app and linked the accounts, I can control my Sonos Move 2 via the app and both systems are connected to the same Wi-Fi. The systems are also in the same room. However Alexa cannot find the speaker. I have tried multiple times but it simply cannot add the device for some reason. Can anybody help here? I am not sure what I am doing wrong. Is there anything I need to do on the device or the app?

I have a Beam Gen2 and a pair of Threes as rear speakers.If I want to take sound output from my PC to my tv.How do I watch the pc output and put the sound through Sonos?

HeyI've got a surround setup with an Arc, 2 fives and 2 subs. It's setup at the tv and couch area, which is part of a big room which is also the living room.I've been think of adding an extra speaker (Era 100) to fill the room a bit more, when listening to music. But i have to add it as a different group if so. But hence a different group and not stereo, i'm worried i'll sound a bit off compared to the other speakers  

On the app how do you play for instance BBC Radio 2 on my play 1 called Kitchen downstairs and another radio station on my play 3 upstairs called bedroom 

Are there any brackets to mount Arc Ultra under the TV?

Hi there SONOS community !I have a question about line in on SONOS 5’s.  I have two SONOS 5’s linked as a stereo pair. The right hand has a line in from a Project turntable connected to it. Can I connect another audio device to the line in on the left hand ? My scenario is to add an old hifi that has tape and CD so I can play those media through the SONOS 5 pair. The turntable and other hifi components are at opposite sides of the room. Obviously not both playing at the same time!Thanks in advance for the advice.  Kieron 

Hi there is there is there a way I can control my Sonos soundbar too any remote control I’ve misplaced mine and now I can only use turn it up and down from the speaker itself is there a fix for this thanks ? Any help would be great 

I have 2 sonos ones in my kitchen (directly behind my living room) and would like to setup as rear surround sound. Currently, I have 2 different Sonos setups, the "Living Room" which includes a Sonos Arc and Sonos Sub, and my "Kitchen" which includes 2 Sonos Ones. When I go into the App and try to add the Sonos Ones as rear surround speakers by selecting “Set up surrounds”, it doesn't recognize the Ones and states, "Two compatible Sonos speakers are required to add surrounds". All speakers are connected to my Wi-Fi. What am I doing wrong, and how do I get the Sonos app to recognize the Sonos Ones as surround speakers?  Thank you

Hi all, I have owned for a few years now a pair on One SL and a Beam and they have been fairly good when set up as a home theatre. I recently picked up a pair of Era 100s to add to system. Can this be done and if so how? I have tried through the app and it seems I can only either have the Era 100 pair as surrounds or the pair of One SL but not both. Please help.

Ok, so at some point i decided to move my 2x one sl and beam, set up new account, made reset on all speakers, and… the hell started. First of all, no matter what i do, none of the speakers accept wifi networks, they see them, but reject connecting, one sl’s can even connect to 5g ones, but beam only seems to accept 2.4 g one, but no love on connecting, so decided to just go with ethernet, once again, app sees the speaker, accepts audio pin, then states it has issue to connect with wifi “” and … nothing, so cant tie speakers with no wifi nor lan - any ideas ? 

Hi, I’m interested in the Sonos Ace Headsets but want to make sure I can connect two of them at the same time so my better half and I can watch TV without disturbing the rest of the family? If the answer to my question is a yes, I’ll be placing an order immediately if not I’ll have to wait until that feature becomes available.Thanks!

how can I resolve this issue ? App tells me to finish the setup and when I click on it, it says not registered, when I start registration process I get this error. 

My partner is a big Sonos guy who has speakers setup around our house. He’s been talking about wanting a record player so naturally my thought was to get him one that integrates with his existing Sonos system as a gift. Problem is that I know nothing about Sonos and want to get him the right things without ruining the surprise by asking him, so here we are 🙂. A few questions if anyone could please provide some guidance like I’m 5 years old: is Pro-Ject T1 Phono SB Turntable the equivalent of a record player? there are three different “set” options (found here) but the description(s) are like a foreign language and the reviews are super confusing/contradictory… given the photos attached of what he currently has for his setup: which of the three packages do I need to get him for this to work out of the box?thank you so much!!! 

I think I’m getting close to finally connecting my main Sonos Music Library that resides on a 1TB Crucial X8 drive. After updating the speaker firmware and the Sonos S2 controller on our iMac (Sonoma OS), I was able to play music from the iMac controller but, when adding that library to the iOS app, I continually got the “Access Denied - Check User Name and Password.”With that being said, I’m assuming that I use the network path for that iMac and music folder, the user name for that iMac and, the password used to start up and access that iMac… correct? I’ve triple-checked those credentials and they seem correct. Unlike the links on a Sonos video link, I’m typing the network path thusly:  //Carols-iMac/Sonos Family Room   I’ve also seen “ \\ “ .  (As a point of clarification, Sonophone has no issue with this network path and I’m able to play my music via this method. But, it’s not ideal and not a full-featured app like Sonos’.)There’s still some discussion regarding the SMB protocol and