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As I see multiple people in the community having issues with Google Home and GA connectivity, please Sonos get your stuff fixed. The status page states that the google services are up and running but they are not.I have rebooted every device, router, phone, made sure that every piece of software is up to date and I still can not connect to GA or Google home.System diagnostics code *******. This really makes me wonder combined with the app issues over the last year if Sonos is still worth buying as the usability of the platform has been going downhill. Moderator edit: Diagnostic number recorded and removed

Regarding compilation CD’s they look like individual CD’s for each track in the app. they used to look ok before, is the s release issue??Best regards  

I have a Sonos Arc Ultra connected via the HDMI Earc cable to a 2021 Sony XR-65A80J tv.  I’m using the Sony remote that comes with the TV.  When adjusting the volume there is 1) a delay in the volume response at the TV and soundbar, and 2) when adjusting the volume by multiple steps, it misses the input unless you press the button, wait, then press the button again.Can this be corrected with the tv settings? Or is this a common problem across Sonos soundbars and Sony TVs that is still unresolved? 

Just got an Arc Ultra and have it with a TCL R646. I can't get Dolby Atmos to work (the tv does support it). I've tried all the settings on the tv but the best I can get is Dolby Digital Plus 5.1. I've tried Netflix, Disney, Prime and Paramount+. Any ideas?

I have a system with  Arc Ultra 300 era surround Sub gen 3sub gen 4 When i run the trueplay on the Ultra with my Android it finishes without a problem, but it doesnt seen to activate. There is no trueplay toggle button appearing and i can still change distances of surround. (All eq settings reset though) I tried with 2 different Android units and get the same result. When i Ran the normal trueplay on my girlfriends iPhone it saved. But I want to use Android trueplay because of the bass issue with subs in Ultra and trueplay 

Hi thereI have installed the Sonos app 2 days ago and cannot find and therefore add BBC Sounds as a service. My address is clearly showing as based in the UK. Can you advise.please?Chris

Hi, I have Sonos beam gen 2 connected to my sony X80J. Audio volume is good for youtube, TV feedback sound, etc. However, whenever I play a video from streaming services or USB, volume is very low.So everytime I am trying to watch something from streaming services or off my USB, I will need to boost sound to 40-50. Youtube or TV feedback sound is already loud enough when it is 10-15.I tried to troubleshoot following the instructions found on this community but none of them solved the issue.

I had one Ray and one era 100.  When I play TV or movies I can hear the sound go in and out of the era 100.   But when playing pandora or Sonos music it plays fine. So I went out and got another era 100 and put it all on one system.  Now when I play like tv,  music videos or youtube tv, I can hear parts of what I am watching get louder on the eras 100’s speakers for a few sec then back to norm.How can I fix this.  This is in a 500sf office and everything has direct line of sight and less then 15ft away from the TV.   Again, pandora or Sonos radio has no issues.If I bluetooth from my cell to the Era 100 directly no issues in playing videos.WIFI is 200mb and just my laptop and tv use it.I just want stereo sound not surround sound as I use it for watching youtube videos.Thank you! 

It seems my Sonos Ace are lacking the ‘welcoming’ and ‘farewell’ sound when turned on and off or working, well, on and of, at least experienced not indicating this on a regular basis. It’s quite annoying not really knowing if the agre turned on or off. They have been update 1-2 times since i bought them in advance as pre-order at www.sonos.com when launced, recently updated to latest 3.1.4.e16.1c539 version late 2024.

Where is the best place to install beam? On wall with Tv or on a Tv stand unit?thanks

I cannot scroll down beyond a certain point when I want to choose an artist to listen to in the Amazon Music app within the Sonos app. It doesn't happen when I use the Amazon Music app alone. How can I fix this problem. 

Hello, I heard that some sound bars allow to add TV speakers as additional to the system.My Sonos Arc bar is connected to LG G4 TV .Is  it possible to? thx

Want to remove 2 era 100 that I thought I could use as front surrounds with my Arc.  I want to give them as a gift and I can’t if they are registered to me. 

I Cannot Reset Sonos BeamI follow reset instructionsI think my sistem is damagedWhat can I do?Yesterdar works very well and today just show me a white flashing Lightning 

I have an Arc, 2 Play 1’s and a Sub Gen 2.  I am upgrading to Arc Ultra and Era 300’s and keeping the Sub.  I have the Era 300’s now but I’m waiting on the Arc Ultra.  What is the procedure to replace the old components?  Thanks.

Does the Sonos sub 4 have the same power cable as the Sonos gen 3 ?

I’m using a pair of Era 100 speakers in my home office and decided to connect them to my laptop/docking station using the Sonos line-in to USB-C adapter. While both speakers are playing audio, the one not connected via line-in keeps losing sound every few seconds before coming back, almost like it’s cutting out.Interestingly, this issue doesn’t occur when I use other inputs like AirPlay or stream wirelessly from the Sonos app. It seems to be a line-in specific problem.  

My system is so old that it was created in the time where it wasn’t mandatory to create a system owner “admin”. When I try to update, the system ask for verification from the system owner.  I can’t create a new user because the username is already in the system. The speakers is attached to the system… so I’m kind of stuck.  It is old speakers so I use the S1 app. I would like to reset it all to fabric settings  Is there any solution I can try in order to get the system to play again? best regards Torben

Sonos said they finished repairing the problems caused in the spring app update. If so, why are the speakers at my house continue to experience the same problems of unable to connect as it has been for months now. I've updated, Sonos has updated. Nothing here has changed.  Why?

Hej! Jag har precis köpt en Arc ultra och sub4 och installation och inkopplingen flöt på bra. Men… jag lyckas inte aktivera Google röstassistent på den? I sonos finns endast alexia och sonos voice assistent som val, jag har Google home och assistent och när jag ska koppla det till sonos så kommer det först upp sonos har länkats sen kommer det ett ”ett fel uppstod vänligen försök igen”  Jag har provat skapa nytt sonos konto (ny mail) även nu Google konto, startat om allt, istallerat om allt utan framgång. Någon som vart med om detta och sitter på lösningen?

I cannot believe you guys removed the optical input on the Arc Ultra. I had a playbar (which function just dandy by the way) with optical input and bought your hype about how much better the arc Ultra is and I’d get a discount to upgrade. You neglected to mention that the optical input from my system would no longer function and I basically bricked my entire freaking system because I have a Samsung Frame that connects to its controller 25 ft away and brings in optical back to the speaker. You EVEN CHANGED THE FREAKING POWER PLUG and I had to tear my whole TV off the wall just to change out the damn power cord. WHAT THE HELL WERE YOU THINKING!?!?!? Guys I can’t begin to tell you how pissed I am right now. I’m going to have to call the sound people who set this up and pay HUNDREDS of dollars just to straighten this crap out. I swear I would love to get my hands on the genius who did this. Especially without putting it ANYWHERE to warn people. 

Hi everyone,I recently bought 3 Sonos speakers, I'm slowly building up a sound system throughout my house, and it's turning out great.I also have an Alexa speaker, an Echo Dot, which also sounds good, and I would like to, if possible, have music playing through all the speakers, both the Sonos and the Alexa one. I followed the instructions for everything, but when I want to create a room for a group of speakers, the Alexa app only sees the Echo Dot and the Sonos ones say they are always offline. However, if I ask the Sonos to play music with Alexa, it plays without a problem but only on the Sonos speaker.Has anyone managed to have music playing simultaneously through both Alexa and Sonos?The Sonos devices I have are 2 ERA 300 and 1 ERA 100.Thanks for your help!Regards

I do not see a topic with the same question. So I am wondering if I only have this issue with the new app (Android release 80.07.05). I cannot search within all services. In case I select a single service like Deezer or Soundcloud and then do a search, I then get the result from that service. But searching within all services results in an error showing the “Check service status”. Odd though, I did a clean install and the problem was solved. The next day the same issue occurs. The tested the search all service option on https://play.sonos.com and it works as it should be.Unfortunately the app still doesn't.

Just installed a sub mini to my system (sounds amazing). I’ve noticed the sub audio level keeps resetting to 0 (zero) and I have to reset it to it’s onrigial level (8). Any solution for this?

Hello,I have a pair of Era 300 connected in a stereo pair and a Sub Gen 3 added to that.The problem I’m experiencing is when connecting to LG OLED C2 via Bluetooth the sound drops from the left Era speaker for a couple of seconds every minute or so.I tried resetting the speaker (unplugging for a while and reconnect) and applied all the available software updates, but no luck yet.How can I fix it?Cheers