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Best answer by Ken_Griffiths

I’m in the UK and BBC Sounds is no longer available for me too. I uninstalled all my services with a view to reinstalling them again one-by-one. A futile clutching at straws attempt to see if it would help the dreadful app work a bit better. Now I have no way of playing Radio 4. Radio 3 seems to be on Sonos Radio - but cannot find Radio 4. 
 

why has BBC sounds disappeared?

I’m based in the UK too and I see the BBC Sounds service here in the Sonos App. See attached screenshot.

Maybe check your Sonos App is up-to-date and ensure the country setting in your Sonos online profile is set to United Kingdom …and then try signing out/in on the Sonos App, or even try resetting the Sonos App and see if that resolves the issue.

After reset be sure to connect the App back to the existing Sonos system on the local network.

15 replies

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Ken_Griffiths
Ken_Griffiths
September 21, 2024

Tried again today and - as if by magic - it’s back! Must have just been a temporary glitch. 

It sometimes takes 24 hours after a profile address update - so that might have been the reason. An App reset usually speeds up the switchover. 

cats_five
Contributor I
September 25, 2024

I have the same problem. I’ve reset my account to no avail, and my profile shows I’m in the UK. I’ll try again tomorrow evening to see if it’s refreshed, but it’s not great that it’s so hard to get that content into the app.

cats_five
Contributor I
September 27, 2024

Still got the problem. It’s annoying I have to use the web interface to set my address, which had Norway for some bizarre reason.

I’ve gone as far as uninstalling the app, restarting my phone & reinstalling it.

Still no BBC sounds. Very, very unimpressed, and I have a feeling Support won’t impress me either. However I’ll give them a shot. My personal view is someone, somewhere, has made a mistake in the stuff that determines what services get listed.

cats_five
Contributor I
September 27, 2024

Yes. I have to call customer services next week and they need to remote into my system apparently. I’ll let you know how it goes. Thank you. 

 

How do you call customer services? Can’t find a clue on the Sonos website.

Anonymous
December 3, 2024

I stopped using all my Sonos speakers around 2 years ago because of this. Support was little use, I gave up as just didn’t have time to keep on reinstalling the app etc. now have 4 expensive paper weights in my house,

 

sonos will loose a lot of uk customers if they don’t fix this after years of issues 

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