BBC Sounds

When other major services disappeared from the list of services to add, even though my address looked ok in the Sonos web profile, I edited it and saved. Then about 24 hours later the services appeared again for adding. Someone also wrote that if you check for updates in the Sonos app it should force an update on the service list. (I didn’t want to update the firmware at the time).

BBC Sounds seems to be available only in the UK and some islands but I’d try editing the address in the Sonos web profile just in case it’s a similar issue. (And then alternative resetting the app if that doesn’t help).

Have you gone to

Account,

Content Services,

Add Content Service

then Select Radio and BBC Sounds should be in the list

I’m in the UK and BBC Sounds is no longer available for me too. I uninstalled all my services with a view to reinstalling them again one-by-one. A futile clutching at straws attempt to see if it would help the dreadful app work a bit better. Now I have no way of playing Radio 4. Radio 3 seems to be on Sonos Radio - but cannot find Radio 4. 
 

why has BBC sounds disappeared?

Not sure if “myTuner Radio” service plays all the stations in the UK that I’m able to play but have you checked if Radio 4 was there for you and worked through that if the BBC sounds service still doesn’t appear?

Thank you for the replies. 
 

Ken - it was working for me as in your screen shot. The problem is that I uninstalled it and then it was no longer available to reinstall. This is still the situation. Sonos customer service don’t have a clue. 
 

 I don’t see BBC Sounds on the Services list.  Of course I don’t live in the BBC.

Yes. I have to call customer services next week and they need to remote into my system apparently. I’ll let you know how it goes. Thank you. 

Tried again today and - as if by magic - it’s back! Must have just been a temporary glitch.