Contributor I

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BBC Sounds

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Hi there

I have installed the Sonos app 2 days ago and cannot find and therefore add BBC Sounds as a service. My address is clearly showing as based in the UK. Can you advise.please?

Chris

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Ken_GriffithsAnswer

I’m in the UK and BBC Sounds is no longer available for me too. I uninstalled all my services with a view to reinstalling them again one-by-one. A futile clutching at straws attempt to see if it would help the dreadful app work a bit better. Now I have no way of playing Radio 4. Radio 3 seems to be on Sonos Radio - but cannot find Radio 4.

why has BBC sounds disappeared?

I’m based in the UK too and I see the BBC Sounds service here in the Sonos App. See attached screenshot.

Maybe check your Sonos App is up-to-date and ensure the country setting in your Sonos online profile is set to United Kingdom …and then try signing out/in on the Sonos App, or even try resetting the Sonos App and see if that resolves the issue.

After reset be sure to connect the App back to the existing Sonos system on the local network.

K

kpr

Prodigy I

When other major services disappeared from the list of services to add, even though my address looked ok in the Sonos web profile, I edited it and saved. Then about 24 hours later the services appeared again for adding. Someone also wrote that if you check for updates in the Sonos app it should force an update on the service list. (I didn’t want to update the firmware at the time).

BBC Sounds seems to be available only in the UK and some islands but I’d try editing the address in the Sonos web profile just in case it’s a similar issue. (And then alternative resetting the app if that doesn’t help).

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peteathome

Lyricist I

Have you gone to

Account,

Content Services,

Add Content Service

then Select Radio and BBC Sounds should be in the list

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M

maynard

Enthusiast I

I’m in the UK and BBC Sounds is no longer available for me too. I uninstalled all my services with a view to reinstalling them again one-by-one. A futile clutching at straws attempt to see if it would help the dreadful app work a bit better. Now I have no way of playing Radio 4. Radio 3 seems to be on Sonos Radio - but cannot find Radio 4.

why has BBC sounds disappeared?

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Ken_GriffithsAnswer

I’m in the UK and BBC Sounds is no longer available for me too. I uninstalled all my services with a view to reinstalling them again one-by-one. A futile clutching at straws attempt to see if it would help the dreadful app work a bit better. Now I have no way of playing Radio 4. Radio 3 seems to be on Sonos Radio - but cannot find Radio 4.

why has BBC sounds disappeared?

I’m based in the UK too and I see the BBC Sounds service here in the Sonos App. See attached screenshot.

Maybe check your Sonos App is up-to-date and ensure the country setting in your Sonos online profile is set to United Kingdom …and then try signing out/in on the Sonos App, or even try resetting the Sonos App and see if that resolves the issue.

After reset be sure to connect the App back to the existing Sonos system on the local network.

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K

kpr

Prodigy I

I’m in the UK and BBC Sounds is no longer available for me too. I uninstalled all my services with a view to reinstalling them again one-by-one. A futile clutching at straws attempt to see if it would help the dreadful app work a bit better. Now I have no way of playing Radio 4. Radio 3 seems to be on Sonos Radio - but cannot find Radio 4.

why has BBC sounds disappeared?

Not sure if “myTuner Radio” service plays all the stations in the UK that I’m able to play but have you checked if Radio 4 was there for you and worked through that if the BBC sounds service still doesn’t appear?

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maynard

Enthusiast I

Thank you for the replies.

Ken - it was working for me as in your screen shot. The problem is that I uninstalled it and then it was no longer available to reinstall. This is still the situation. Sonos customer service don’t have a clue.

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Ken_Griffiths

Thank you for the replies.

Ken - it was working for me as in your screen shot. The problem is that I uninstalled it and then it was no longer available to reinstall. This is still the situation. Sonos customer service don’t have a clue.

Dunno, but I still see the BCC sounds option in the list of services to install/re-install - did you try the things I mentioned earlier?

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