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I have a system with 

 

Arc Ultra 

300 era surround 

Sub gen 3

sub gen 4

 

When i run the trueplay on the Ultra with my Android it finishes without a problem, but it doesnt seen to activate. There is no trueplay toggle button appearing and i can still change distances of surround. (All eq settings reset though)

 

I tried with 2 different Android units and get the same result.

 

When i Ran the normal trueplay on my girlfriends iPhone it saved. But I want to use Android trueplay because of the bass issue with subs in Ultra and trueplay 

AIUI, there is a “quick” Trueplay using the speakers’ inbuilt microphones, which can be run from an Android controller. There is also the “full” Trueplay (going around the room waving the iPhone) which is still iPhone only. 

Yes, but others seem to get the Trueplay toggle when jusing using android controller, the quick one. https://www.reddit.com/r/sonos/comments/1gpt5x5/comment/lwuy9vm/?context=3

If the Trueplay toggle doesn’t show after running Trueplay, then the process has failed, irrespective of any success confirmation the app may show.

Are there any system updates available to you?

Nope, updated yesturday

Seems like I have found the issue. When I disconnect the surrounds and run Trueplay it works. Sais success and I see the toggle. I then added surrounds back and it was gone again, but now it worked to tune again and toggle was there.

 

So solution was to remove surround, run a trueplay. then add them back and run again.

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