Contributor I

Answered

TCL R646 and Atmos

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Just got an Arc Ultra and have it with a TCL R646. I can't get Dolby Atmos to work (the tv does support it). I've tried all the settings on the tv but the best I can get is Dolby Digital Plus 5.1. I've tried Netflix, Disney, Prime and Paramount+.

Any ideas?

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Corry PAnswer

Sonos Staff

Hi @LJ1000

Welcome to the Sonos Community!

Sorry to hear of this issue you are having with playing Atmos content on your new Arc Ultra.

Also just tried a movie on my ps5 with Disney+ and it shows it playing Dolby Atmos.

As you are able to play Atmos, everything to do with your TV and your Arc Ultra is set up correctly - when you don’t get Atmos, that is now presumably due to the TV app used (and possibly it’s settings), the content, or your subscription level.

I hope this helps concentrate your efforts to the right location.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

G

GuitarSuperstar

Lead Maestro

Are you using the TV’s native apps? Do you have a Netflix Premium subscription and the “ad-free” Prime Video subscription?

"Receive with simplicity everything that happens to you." - Rashi

L

LJ1000Author

Contributor I

I am using the TV's native apps, I don't have premium Netflix but I do have the ad-free prime.

G

GuitarSuperstar

Lead Maestro

Dolby Atmos is only available on Netflix with a Premium subscription.

Try testing the film The Tomorrow War on Prime Video.

Also be sure to set the Digital Audio Out setting on the TV to Pass Through.

"Receive with simplicity everything that happens to you." - Rashi

L

LJ1000Author

Contributor I

I just tried The Tomorrow War and the Sonos app is saying it was playing Dolby Digital Plus plus 5.1

I checked and it is on pass through as well.

Also just tried a movie on my ps5 with Disney+ and it shows it playing Dolby Atmos.

G

GuitarSuperstar

Lead Maestro

Are you 100% sure you have the “ad-free” Prime subscription? If so, Dolby Atmos may not be supported on the TV’s native Prime Video app.

"Receive with simplicity everything that happens to you." - Rashi

L

LJ1000Author

Contributor I

Now that you mention it I don't pay for the upgraded ad-free version.

Paramount+ I have a premium account and it plays in Dolby Digital 5.1 when the movie descriptions says it has Dolby Atmos.

G

GuitarSuperstar

Lead Maestro

Do you have the Paramount+ with Showtime plan? Does your TCL TV use an Android or Roku OS?

"Receive with simplicity everything that happens to you." - Rashi

L

LJ1000Author

Contributor I

I have that plan. It's the Google version.

G

GuitarSuperstar

Lead Maestro

According to Paramount+, it should work:

If you have the Paramount+ with SHOWTIME plan, you can stream movies with Dolby Atmos, which is a popular surround sound format! Currently, Dolby Atmos streaming is available on these devices:

iPhone or iPad
Apple TV
Android TV (version 9+ supported by Dolby Atmos technology)
Fire TV
Google TV
Roku TV

"Receive with simplicity everything that happens to you." - Rashi

Corry PAnswer

Sonos Staff

Hi @LJ1000

Welcome to the Sonos Community!

Sorry to hear of this issue you are having with playing Atmos content on your new Arc Ultra.

Also just tried a movie on my ps5 with Disney+ and it shows it playing Dolby Atmos.

As you are able to play Atmos, everything to do with your TV and your Arc Ultra is set up correctly - when you don’t get Atmos, that is now presumably due to the TV app used (and possibly it’s settings), the content, or your subscription level.

I hope this helps concentrate your efforts to the right location.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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