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I have a Sonos amp which is wired to two in ceiling Klipsch speakers. I've also got a playbar on the TV on the same room. Everything is grouped together under "family room" and working for 5 years. Just noticed while playing music from Spotify that the playbar is working fine but no music is coming through the passive speakers. I've tried rebooting the system and the wifi and no luck.  Only thing I've changed is updating the app. Could that have caused it?

hello communityHave  a question about the head phone ace.Can i use the head phones with the home cinéma.its possible no cut the sound of my home cinéma and use witn the headphones +so My wife listen the sound of the tv and me the sound of the headphone ace both ????thanks ans sorry for my english DENIS

I want to connect my play1 to my s1 system.  I DO NOT want to upgrade but it prompts me every time.  When I hit not now, nothing happens.How to fix this? thx

Two of the three speakers are not playing in the group.

I am trying to set up connection to app. When I get get to activate to activate  white and green flashing light, I pressing it does not activate.  

Can I connect a beam with a sub 4 and sub mini at the same time? 

The last time I let Sonos update any of my equipment, they moved everything to S2 except the one component that would not handle S2, so I lost the ability to use some legacy equipment. it was a nuisance to move each individual component back to s1 and I do not want to have to do that again

My ~ 8 year old Playbar died.  We now want to change the TV to a Frame and not have a soundbar showing.  The old setup was the Playbar with digital audio out from the TV to the Playbar and a pair of in ceiling speakers powered by a connect:Amp (along with a Sub).  So, can I use the newer AMP, connect that to the TV, connect the rears to the Amp and get a pair of wireless Sonos speakers for the front to create a surround sound system?  I don’t have wiring to anywhere usable for the fronts so would love to be able to use Sonos wireless speakers (Era 100’s?) but I believe I read that the Amp can only connect wireless speakers as rears.   Thanks for your help.

HiI have recently renovated my lounge and wall-mounted an Arc Ultra (Sanus extendable mount) below our TV. Also have 2 Era 300s and 2 Subs (Gen 3 and 4).Ceiling height is 8' and Sonos is mounted circa 3' from ground - it can't be any lower as it is placed above fireplace. I am slightly concerned that our lovely coffer ceiling (which extends roughly 50cm from each wall and base of it is circa 13cm below the ceiling) may impact on the Atmos experience. Top of Arc to base of coffer is circa 53cm.Specifically, I want to understand whether the upward-firing channels will be impacted and potentially compromise the Atmos experience. Main listening position is circa 9' from the Arc.Very grateful for any help/insight as the height effects on some test sources aren't so noticeable.Many thanks

Has anyone had difficulty assigning a new Sub Gen 3 to the TV room or linking it to a new Beam? It will not connect despite checking wi Fi connection and the ususal processes. We upgraded from a Sub Mini which connected perfectly.

Hi, Since the ill-fated app update we have lost the ability to alter the Amp's speaker balance. An astounding omission for a supposedly high-end audio product.I used this every day as my dining table is close to one speaker so I would adjust the balance then set it back when listening from the sofa. What is the timeline for restoring this basic feature? I can't see it on the trillo board.   

I currently have 4 Sonos (2 pairs) 8inch in-ceiling speakers connected to my AMP. I purchased another pair of 8 inch sonance (Not Sonos/ sonance only) speakers. Will the amp be able to handle this? 

I just received (2) Sonos Move 2 speakers and a Sub 4. Having trouble connecting the Sub 4 to the speakers. The connection options don’t include Move2. Is it possible to connect the Sub in this configuration 

My system, Basement: 1 Beam, 2 speakers connected to SONOS Amp.Family Room: 1 Beam, 2 speakers connected to SONOS Amp.Having issues since the SONOS App update from earlier this year.I want to watch TV in Basement have hear audio on Basement: 1 Beam, 2 speakers connected to SONOS Amp.I want to watch TV in Family Room have hear audio on Basement: 1 Beam, 2 speakers connected to SONOS Amp.If I have TV in Basement on , I can on SONOS App hear audio from TV on the Beam and speakers. I can also through the SONOS App, select to hear audio on 2 beams and 2 speakers. What I want to do is hear audio from  Basement beam and Amp, and from Family room hear audio on beam and amp from the TV source in Family Room. I have groups setup in the App. 

My house is currently under construction. During the planning phases, I ordered two speakers to be installed in the ceiling of the Grand Room and two outside for the pool area. The speakers are passive Elan EL-600-IC-8(s). I purchased a 77” LG OLED G3 TV for that room as well. I need suggestions as to what soundbar or surround sound system to get. My reseach leads me to believe that an ARC soundbar, Sonos Sub, and 2 SONOS amps.  

Frozen app on set up for existing system. Have deleted and reinstalled app but same frozen screen

I have a converted wall box turned into a juke box with an Arduino it has a USB-C audio out..What is the best way to connect to my Sonos system..I have a Old ZP90 but then would have to revert the system to Sonos 1 versionIs it possible to use USB-C to ethernet and link it that way any advice is appreciated 

Hi I’ve a Keff 400b Sub. it’s a expensive sub.  Part of my old system. I’ve moved over to Sonos. ( not sure if I’ve made the right move 🙈)I’m using 2 x play5.  As stereo. 1 x Sonos sound bar 1 x play1 but I would like to use my existing Keff SuBive purchased a Sinos connect ( eBay. Second hand ) but it’s saying This product is only compatible with the SonosS1 Controller. It isn't compatible with your Sonos S2 app.so my question   Can I connect my sub as a sub within my Sonos system. thx for any help you can give me. Phil 

I disconnected them as surround speakers. Since then they have not been able to connect to my account. I have tried everything also with PDS cabling. it comes up with the following response:There was a problem connecting to your account or check your WIFI or try again later. Router config. Follows all regulations and it is the only router on the network.. 

I have just bought a Beam Generation 2 and Sub Mini and already have a One and One SL in my bedroom that I plan to use as surround speakers with the Beam and the Sub Mini. How do I relocate the One and One SL within the system to remove them from main bedroom to home theater? Thanks!

Cannot get trueplay to set up my two play 1 and beam after moving. Very annoying. The app starts and the test tones are heard but it cannot fintune. Tried a friends phone as well as reboot iPhone. IOS version is 17.6.1 and Sonos app version 80.12.03.I have a hearing devices and therfor a surround system helps me hearing. But now I hear the music very (very) loud but the voices…way to soft. I switched on the speech amplifier but not enough. The sound is terrible and I cannot watch TV. Sound is totally unbalanced. And I cannot adjust a thing. please help, much appreciated!

I have reset my sonos move2 to factory settings (green light is flashing) and it still appears in my system

I have connected my Sonos Beam gen2 to my phone. All good. How can another member of the family control the device streaming and adjusting equalizer from his own phone?

I just purchased a new ERA100. I cannot get it to connect to my Sonos boost on my excisting system. In the network matrix I can see it as  WM1 - which means it is not connected to booster right? All other units are connected to WM0 as supposed.  how do I get the new unit to connect to the boost?