Contributor II

Answered

No sound coming from passive speakers

11 replies
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I have a Sonos amp which is wired to two in ceiling Klipsch speakers. I've also got a playbar on the TV on the same room. Everything is grouped together under "family room" and working for 5 years. Just noticed while playing music from Spotify that the playbar is working fine but no music is coming through the passive speakers. I've tried rebooting the system and the wifi and no luck.

Only thing I've changed is updating the app. Could that have caused it?

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GuitarSuperstarAnswer

Lead Maestro

If you have already tried rebooting the Playbar, Amp, and router, and checked the speaker wire connections, you should probably contact Sonos Support.

"Receive with simplicity everything that happens to you." - Rashi

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GuitarSuperstar

Lead Maestro

Is the Amp grouped with the Playbar or is it set up as surrounds with the Playbar? How exactly are you streaming Spotify to the Playbar?

"Receive with simplicity everything that happens to you." - Rashi

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KdesilvaAuthor

Contributor II

Yes they are grouped together like you said, set up as surround (see screenshot).

In the Spotify app there's an option to choose a device to play to and you just choose the group.

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GuitarSuperstar

Lead Maestro

Make sure the Music Playback setting is set to FULL under the Surround Audio settings for the Playbar.

FYI… The Amp is set up as surrounds which is completely different than “grouping” a speaker.

"Receive with simplicity everything that happens to you." - Rashi

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KdesilvaAuthor

Contributor II

Well I guess maybe I've mixed it up with Alex's grouping terminology. Music is already set to full. See screenshot

I didn't really change anything so I'm unsure as to what would have caused it to stop working

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GuitarSuperstar

Lead Maestro

Try removing the Amp as surrounds from the Playbar and re-adding it.

"Receive with simplicity everything that happens to you." - Rashi

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KdesilvaAuthor

Contributor II

Lol I never set it up so I'm a little worried. Is it as easy as "remove surrounds" and then just add?

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GuitarSuperstar

Lead Maestro

Lol I never set it up so I'm a little worried. Is it as easy as "remove surrounds" and then just add?

Yes. If you have Trueplay tuning saved, this will have to be redone too.

"Receive with simplicity everything that happens to you." - Rashi

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KdesilvaAuthor

Contributor II

Hmmm yeah that was easy. But it didn't work sadly. Music plays just fine through the playbar but nothing through these ceiling speakers still

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GuitarSuperstarAnswer

Lead Maestro

If you have already tried rebooting the Playbar, Amp, and router, and checked the speaker wire connections, you should probably contact Sonos Support.

"Receive with simplicity everything that happens to you." - Rashi

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HECUBUS

Lyricist I

Just finished debugging the most recent app update on my system.

Speakers would only work in 3/4 rooms after the most recent app update. I did the usual power cycle, reset, update all apps, reinstall everything but still only (any) ¾ rooms function. Attempt number two, I switched from Spotify to Apple, updated mesh firmware and gave Sonos high priority. Re-installed Spotify to compare Apple and Spotify audio quality. Instantly noticed Spotify was lacking. Then noticed the rear speakers and sub were not working. Back to whack-a-mole speakers, any 3/4 rooms work. Returned to Apple, turned on one room at a time and it’s working again.

The issue is the latest Sonos app update has problems with current and previous Spotify app. It had been working flawlessly since the last debug effort after the previous Sonos app update.

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