Answered

I get it, you can’t use Roam and Move as surround speakers.  But it would be nice if you could.  I want to use roam in the bedroom on the nightstand because of the small footprint and the small room.   so what would happen if you had a charging base that was part of the Sonos surround to connect with your main channel (arc, beam, etc.) then when the roam is on the charging base, the system treats it as a surround.  When you remove it, the base says ‘there is nothing here’. This would allow me to snag one to take to the pool during the day and watch a movie at night.  just think about it. Plus it’s another way for you to suck about $200 out of my pocket. 

Would like to connect what is playing in the Era 100 Bluetooth speaker (the turntable, a phone) to the rest of the Sonos speaker system, primarily play speakers. Is that possible?

.: Hello. Yesterday I bought a Pro-Ject Debut Carbon Evo turntable. I know it does not have a pre-amp. In my living room, I have the Sonos Arc SL soundbar and two Sonos One SL speakers. My question is: how do I pair the Sonos and Pro-Ject devices? I have searched intensely but have found no straightforward answer or help. My understanding is that I need to connect the turntable to a pre-amp, and then the pre-amp to a Sonos device that will work with the Arc and SL speakers. I would be very grateful if anyone could verify this, and also if anyone can then advise me on buying a pre-amp, and on which Sonos device I will need to make this all work.Thank you sincerely in advance for any guidance you might provide me.

Hi, I wanted to get information on using Sonos in the Uk and if it fits into the business music licensing category or are you still required to make additional licensing payments ? 

I have an Playbar and 2 x Sonos One’s set up for surround sound. The left speaker has started crackling when watching the TV. I can’t highlight when this happens as it is intermittent and sporadic and very annoying😡Any ideas about what’s going on?

Trying to add a Play 1 to my system. Have done a factory reset and power cycled.App finds the Play 1, has done an update, and my mobile connects to the temp WiFi but the speaker doesn’t play the chime. It then asks for a button press and doesn’t detect that either. Bit stuck now. White light is flashing on top. Any help gratefully received.

Why does my beam keep cutting out while watching the tv?

Hi everyone !As stated in the post title, there’s no weather location option in sonos voice control settings so when I ask about weather to SVC it says I have to setup the location…To provide any possibly relevant details :- I confirm the app as well as all speakers firmwares are running last version.- In case it matters I am French and so everything is settled in French language.- I tried with both iPhone and iPad apps (I haven’t any android device to check)- I already tried to uninstall and install again SVC as it was already installed prior the new version but without success…Thanks for reading and if you have any ideas I’m all ears 🙏😊   

Hi I have an iPhone 15 and Sonos ace. can I get a DAC connector and wire my headphones to my phone and get hi res lossless?  any help would be great before I buy a DAC.  Thanks  craig 

The unability to create the personal music library in searches is bad enough and has been reported by many users already.Now I faced another challenge when trying to browse the music library: so far, in the new app, the listing of albums was accurate, still a bit clumsy to go through without the A-Z bar on the side, but possible.On the weekend, without having done any further app update (Android), the album list looks very different. The Sonos app lists every song of an album as one album (!), so the actual list of albums is not there anymore. With 55.000 titles on my NAS, it has now become completely impossible to choose albums or tracks.Have other users also run into that problem?

Hello. I just changed my network and my Sonos One cant connect to the new one. When iam in the app trying to connect with the sonos, nothing happens. I tried pressing the button in the back while iam taking out the power. Anything else I can do?

I have spent about 2 hours trying to persuade my Sonos Amp to display the CD connected to line-in in the sources list.  I unplugged the amp multiple times,  as well as restarting the Android app and clearing its cache multiple times.  Eventually it showed up.  This setup worked reliably with the previous app.  I have no confidence that the line-in will still be there tomorrow.   Yesterday I posted about line-in source not being displayed in the main source list.  After multiple power cycles and restarting the app, it appeared there,  and could be used.  Overnight the cd player was turned off.  Today,  line- in has gone again from the main source list. An attempt to play a CD didn't produce any sound after about a minute.  It is still in the settings for the room the Sonos Amp is in. I tried power cycling the Amp while the CD was playing. About 30 second after powering the Amp on,  the CD music came through the speakers.  The line-in source is still not displayed in the main list. Not e

I really do despair. This morning I thought I would try out the SONOS to see what its current state is. BAD is my feedback. I switched on the stereo pair of PLAY:1’s that I have. All good, Music started playing. Music stopped, both lights had turned green. Eventually, after multiple attempts, I managed to allegedly update the speakers. BUT, the indicators are still green, the SONOS app tells me the speakers are up to date, the app thinks its playing but their is no sound coming from the speakers. Tried connecting the two speakers to my router via ethernet cable to see if that would fix the issue. It didnt. Sonos can see the stereo pair, but just wont play music through them. Deleted the stereo pair and reconnected. Did play sound through the added speaker.  I cant seem to update the original post… I have spent 3 hours trying different combinations of things… even rebooted my router and used a different phone running a different version of android. I do not seem to be able to add 2 x PL

I have numerous sonos speaker all WIFI around house I'm looking to purchase a sound bar of some type and wondered....if I buy sonos firstly can it connect via optical to tv output and secondly if it did would it the connect to other WiFi sonos speakers Note my FIVE is old gen so we have to use S1 APP not sure if that makes difference also  Help appreciated 

I recently bought a used connect 2. When I connect it to my wired network. Sonos app s1 detects it but tells me to use Sonos app v2. However in sonos app v2 doesn’t detect the device. I tried factory reset (press play and up button while powering up) it flashed amber for a few second and then go green. Did I miss something? Did the previous owner forget to transfer ownership or something?

When I turn off the loudness it turns itself back on.  What’s up?

So my app recently updated and now I can’t change my EQ settings or control volume limits on my devices.  anyone else experiencing the same issue. Worked fine before the latest update..   

I have a beam. And I just bought Eras 100 ( 2 of them) when I turn in my tv, I would love for my sound to play from all 3 speakers( beam and both Eras) I can’t figure out how to get the Eras to play as well. 

How do I connect my arc in my play five to be part of the surround sound

Hi all, please help me get Sonos to work via Amazon Music app for my son 🙏My son has a Play 1 in his room. He has the Sonos app and can play via that but he really wants to be able to cast it via the AM app so he can read song lyrics, also it’s just way better, visually. But no speakers are shpwing up on the AM app at all. He’s logged into my Sonos account, my Amazon Alexa account and his own Amazon Music account (as family member)

Hello,I am trying to figure out whether I need to upgrade my whole system which was bought in 2015. I’m sorry I haven’t kept up with all the changes. Here’s the situation:I have four connect amps serial numbers like: ***************** registered 10/15. They are wired to speakers in the wall in a few rooms in my house. My old regular sonos app doesn’t connect anymore. The S1 and I think I tried the S2 apps don’t work either. Is there a fix for this? Thank you so much to anyone who can help. I did try to scroll through the other answers but I think I’m so late to the party that this is a really old issue.Moderator edit: removed serial number

HiI mainly have used my Sonos system to listen to my own music, which is stored on a Buffalo LS-WXLF5D NAS.I had it set up and working fine on the S2 app.Since the up-heavel with the app, I have been without this function. I now see that Manage library is back. I have gone to Add Folder / Enter Share info….given my PC path name and the NAS mapped folder - //192.168.1.10/ZBut, I just get Access is denied. I’ve tried with and without the NAS’s username and password, but same result. Have also tried turning off my Firewall, but same result.Am I doing something stupid? As I say, it previously worked.Thanks!Damien

Hello everyone. I have an ARC Playbar and 2 “Play 1” Speakers and a Sub and I don’t understand why I can’t output Multi Channel  Stereo on my system.For the dev guys at Sonos, here is the logic behind my request. I unplug my speakers and move them through out the house when listening to music. For example, I take my “Left Play 1” outside on my patio, and my “Right Play 1” on the second floor etc. When watching a movie making the most of Dolby Atmos etc, the system is great. For Music, the fact that I can move my speakers around make Sonos the favored brand. I understand I can make a new room, but then would loose the Arc as a speaker in my main room.Maybe my limitation is around the PlayBar, which is not designed to output mono or Stereo? I know a lot of people are requesting Multi Channel Stereo, but I think it comes from the fact that its so great that all the speakers are wireless. Is creating a new room without the PlayBar the way to go here? Thanks for your help.-J

For several weeks now the status light on my arc does not show whenever I increase or decrease the volume on my sky q box via my sky q remote. It’s really annoying as it doesn’t seem like the volume is increasing (as it goes up in increments of 2) so I want the visual there that it is actually going up. It also doesn’t show when I go up to the arc itself and physically press the touch buttons on top and I’ve no idea why? I see the volume physically increase when on the app when I press increase. I’ve reset the remote and tried to pair again but no joy. I’ve also turned the status light function off/on via the app. It seems to be a bigger issue than that though, as it doesn’t show when I physically press the top of the arc like I’ve said. My TV is an LG 77 inch G2 if that is relevant. For reference, I have a Sonos Ray in the bedroom and that still works correctly, showing the status light when I increase/decrease on my sky q mini box.  Any idea what it could be?  Thanks in advance! 

Hello my sonos app dont save any equalization value that i put after i put like more bass or more treeble goes to cero all the time. I have a beam 2 and sub mini