Contributor I

Answered

Sonos updated app repeatedly crashing on iOS 17.6.1 since 8-28-24

Forum|Forum|2 years ago
September 2, 2024
30 replies
3167 views

The Sonos S2 app is repeatedly crashing on iOS 17.6.1

it opens then closes. I tried going through the Sonos S1 app, but same results. S1 does not crash, but will not access Sonos S2 through S1. It sends me back to Sonos latest updated app, which then crashes.
if I go to speaker, it plays last album I was playing before this Sonos update mishigoss.

while I’m complaining & explaining, I would appreciate it if the Sonos app was visible on locked home screen so I can see what’s playing without having to login to iPhone to see track.

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Best answer by AjTrek1

To All

Try deleting the Sonos app and reinstalling it.

Show previous replies

almazri

Prodigy I

Does the Sonos team ever read these posts?

Before this updated app, I was planning on purchasing a second Sonos speaker system. With no help from Sonos, I may just get rid of what I already have.

Staff do respond here periodically for better or worse. Usually when summoned. But they aren’t staffed at a level where they respond to every post or question.

M

mo1234

Lyricist I

To All

Try deleting the Sonos app and reinstalling it.

I have repeatedly deleted and reinstalled the Sonos app since this issue started. Each time I reinstall, it works for about 1-2 uses, then crashes again and won’t reopen at all until I delete and reinstall the app, again. I appreciate the suggestion but this doesn’t really make the app usable if the experience is that I need to delete, reinstall, and log back in almost every time I want to listen to music.

E

Excarpi

Lyricist I

Think I have deleted and reinstalled the app around 15 times in the last couple months because of this.
Haven’t had any issues to speak of until this “upgrade”.

Now, I can’t rename one of my speakers. Sometimes can’t rename it at all but all the other times it switches to the old name a few hours later.
Music randomly stops, music cuts in and out, and this app crashing.
Losing patience for sure. Anyone else in the same boat?

Airgetlam

I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, if and when you can, and call Sonos Support to discuss it.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce

M

Marko330

Trending Lyricist I

I confirm. I keep having the same issues with the app. It alternates between my iPhone 15 Pro Max and iPad Pro M4. When I reinstall it on one device and it works, after a few days the crash appears on the other one. And so on, in a loop. It’s frustrating that this hasn’t been fixed for such a long time. This is not some minor issue to just ignore its functionality.

L

laconic

Enthusiast II

I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, if and when you can, and call Sonos Support to discuss it.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

How do we submit a system diagnostic report from the app when the app doesn’t open?

Airgetlam

That certainly would be a problem, so I would just call Sonos, and get them to assist you until you can get the app open. At that point, they’d likely want you to submit the diagnostic, so they could then see all the data.

Bruce

S

SpockCH

Lyricist I

Same annoying problem here on 2 regularly updated iPhones and 2 iPads. When starting the app it only shows the blackish start screen and after a few seconds it is disappearing. Wondering how Sonos could help me when calling. Obviously, the app is suddenly producing garbage data in the app and reinstalling cleans it out again for a few days, in my opinion…

funny fact: since they did the „major overhaul“ the only app which is working without any glitch since, is the PC Win Controller

Pat

D

DBU

Lyricist I

New Sonos app is complete crap. Sonos for me was a flagship in this industry, but it completely failed with it’s new development. Shame for a company of this caliber.

T

Tales

Trending Lyricist I

I am also having the same issue. iPhone 15 with 18.1.1, just reinstalled it again today to work. Let's see for how long it will continue to work.

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