Contributor I

Answered

Sonos updated app repeatedly crashing on iOS 17.6.1 since 8-28-24

Forum|Forum|2 years ago
September 2, 2024
30 replies
3167 views

The Sonos S2 app is repeatedly crashing on iOS 17.6.1

it opens then closes. I tried going through the Sonos S1 app, but same results. S1 does not crash, but will not access Sonos S2 through S1. It sends me back to Sonos latest updated app, which then crashes.
if I go to speaker, it plays last album I was playing before this Sonos update mishigoss.

while I’m complaining & explaining, I would appreciate it if the Sonos app was visible on locked home screen so I can see what’s playing without having to login to iPhone to see track.

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Best answer by AjTrek1

To All

Try deleting the Sonos app and reinstalling it.

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K

KP2023America

Contributor I

I deleted and reinstalled the app and it DID NOT fix the issue. My account reinstalled without any trouble but Sonos still won’t let me play anything from Amazon Music, Tune In, Spotify or Apple Music. It recognizes all of those Music services and my account with them but it won’t let me play anything from them and gives a message: “No content items available.” Not surprisingly, the only thing Sonos will let me play is Sonos Radio with commercials. WHAT IS GOING ON, Sonos??????

K

KaulfurstAuthor

Contributor I

Are the settings for Sonos on the phone allowing access to the Local Network? Settings - scroll down to Sonos - in Sonos is the Local Network switch ON.

My phone is also a 15 and I have the same IOS. I don’t know why that Local Network switch would be turned off as part of an IOS update, but worth checking.

Unfortunately, the app doesn’t stay open. It opens then closes just as fast. That’s the problem. No way to change anything.

MoPac

Headliner III

The setting to check is in the phone settings not in the Sonos app. In the phone settings see if Local Network is ON. It should always be on by default, but you never know.

K

KaulfurstAuthor

Contributor I

Sorry, didn’t understand. Yes the settings are as they had always been. Nothing has changed in that regard. Ty for trying to move this forward.

K

KP2023America

Contributor I

SOLUTION FOUND!!! After trying over a dozen different possible fixes, I decided to remove Apple Music from my Sonos. Problem still was not fixed. So I decided to re-set up my Sonos Play 1 in the Living room (I also have a Sonos Move in Bedroom & Roam in Office but did not re-set up those). After easily re-setting up the Play 1 - boom! All music was now accessible - - Amazon Music, Spotify, Tune In, Sonos Radio - all of it. Makes no sense at all but given that this all started with the new iOS 17.6.1 update on my iPhone 15 Pro Max, I can only surmise that there is still major issues going on between Sonos & Apple Music that extend past what we have been told. Something in the compatibility between the two is corrupting entire Sonos system setups. I’m not installing my Apple Music back, I’ll be fine without it on my Sonos platform. But Sonos really needs to be up front with us and let us know what they know about this because I’ve spent a tremendous amount of time sorting this out and I surely don’t want others having to go through what i just did. Just be honest, Sonos - we can take it.

Thanks to all for the suggestions and potential fixes. Glad I found this solution and hope it helps anyone else that may end up going through the same thing.

almazri

Prodigy I

I’m having the app crashing issue as well. Reinstalling works for a time. I’ve had to do this 3 times now since the latest update. Running latest iOS (not beta) iPhone 14 Pro.

Not the end of the world but come on four months later this crap shouldn’t be happening in a non beta app.

I only need the app for grouping and speech and night mode toggle so not asking much and this POS can’t even do that. Without a doubt the worst, buggiest POS app I’ve ever used.

L

llms_ftw

Lyricist I

Hi, normally I don’t post on forums. I just wanted to say that this app is so completely broken.

I have the exact same issue as the people posted above (probably there are more like us). App crashes immediately after i start it (latest iOS and iPhone 13 Pro).

My system is 2x one sl + beam gen 2 + sub mini. Come on Sonos, fix your s***t, this is getting ridiculous.

Z

ZoiD

Lyricist III

Same problem here. I arrived at the office today, where we have Sonos in every room, and several colleagues had issues with the app crashing. After reinstalling it, it works again.

Sonos, please fix your stuff. I brought Sonos to the office, but it's now become the office joke. The bad app (and the S2 debacle) is really sticking to the name Sonos, and not in a good way

K

KaulfurstAuthor

Contributor I

Does the Sonos team ever read these posts?

Before this updated app, I was planning on purchasing a second Sonos speaker system. With no help from Sonos, I may just get rid of what I already have.

J

Jdiaz444

Lyricist I

I personally been a loyal customer of Sonos for years, we have like 10 speakers at home, thousands of dollars spent for this crap for it not work suddenly!!!!! Seriously so many issues over the past months, they should fired the CEO or least have the dignity to resign, since you are clearly not capable of running a successful company!!!!! How can you let this happen????? I’m going to give all this turds away for free and move to another company!!!

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