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I have 2x Play 1, Playbar and a Move 2, all were connected to my Wifi network and worked fine until recently when it stated that it could not find any products. I rebooted all products, rebooted my wifi router and still nothing. I followed all the guidance on the Sonos support pages and still unable to connect.

 

When searching for the devices it will find them and say I am connected and then asks for my wifi password, which I am entering correct and says it is unable to connect to the network. Tried, reinstalling the app, restarting my phone and rebooting the router and still the same issue. In the end I had to factory reset all the speakers.

 

I’ve tried setting up a new system and upgrading the network in the app and nothing happens.

 

I contacted Sonos support a couple of days ago to see if they could help and they couldn’t find a solution at the time. I told them I was getting a new broadband provider so they said wait until this is installed and try again. I’ve not done that and still getting the same issue. 

 

I have since upgraded my Play 1’s to Era 100, so hoping that they way these connect would be easier and also resolve the issue.

The new router is 2.4Ghz and 5 Ghz and I have even tried to rename these differently, as suggested in the Sonos app and still not able to connect.

 

I’ve now reset my router back to the factory settings, hoping this will work.

 

Can anyone suggest anything else I can do as it is frustrating me and I’m spending hours trying to resolve this issue.

 

 

The last thing you should do is reset your system before calling Sonos support. There is important information stored within your system that Sonos would need to diagnose your issues.

What I would suggest, is to connect the Playbar to your router/network to troubleshoot your issues. If the speakers begin to show up try setting them up as you had them before. Once done you should be able to disconnect them from ethernet and use them wirelessly.

Because the Playbar is an older speaker (still the best sounding Sonos soundbar IMO), you may want to keep it hardwired if you are able to.

Just note, Swapping the Play 1 to 100s should not make a difference since surround speakers connect directly to the the Playbar’s private WIFI.

 

Note, however, that the Move and the Era 100s are not SonosNet speakers, so unless they’re set up as surrounds, they won’t connect to the SonosNet signal created by wiring the PLAYBAR. If they are separate Sonos ‘rooms’, they still need to connect to an appropriate WiFi signal. See the Sonos Network Requirements FAQ, I suspect your security settings on your WiFi channel is set up as incompatible for the capabilities of your devices. 

 

Thanks for the info I've plugged the playbar into the router, which didn't connect on the first few attempts and then I changed some of the settings and it's now connected and all other speakers are connected.

I've also unplugged the ethernet connection and it's all connected via WiFi. 

My first gen Beam and 1 speakers just refuse to connect to my new router.  I’ve tried everything suggested but nothing works.  I’ve no confidence at all in Sonos.  Their products have given me an awful experience.  The app is appalling too.  Life’s just too short to waste literally days on these substandard products.

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