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Answered

Era 100's get loud then back normal when playing tv or movie but fine on pandora

  • December 2, 2024
  • 8 replies
  • 125 views
R

I had one Ray and one era 100.  When I play TV or movies I can hear the sound go in and out of the era 100.   But when playing pandora or Sonos music it plays fine. 

So I went out and got another era 100 and put it all on one system.  Now when I play like tv,  music videos or youtube tv, I can hear parts of what I am watching get louder on the eras 100’s speakers for a few sec then back to norm.

How can I fix this.  This is in a 500sf office and everything has direct line of sight and less then 15ft away from the TV.   Again, pandora or Sonos radio has no issues.

If I bluetooth from my cell to the Era 100 directly no issues in playing videos.

WIFI is 200mb and just my laptop and tv use it.

I just want stereo sound not surround sound as I use it for watching youtube videos.


Thank you!

 

Best answer by MoPac

 It’s not your WiFi.  TV sound through a grouped speaker does not work well.  I tried listening to the news on a grouped Move speaker while in the kitchen.  The TV system was playing in the great room.  The Move was grouped with the Arc-Sub-300s.  The dropouts were too much to tolerate.

 Someone in this community or maybe Reddit said changing Group Audio Delay in the Sonos app could minimize the dropout issue.  Never tried that as in my use case it would not be necessary.  I can watch the news in the kitchen on my iPAD.  Wife doesn’t exactly dig that.  Oh well.

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8 replies

Pools-3015
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  • Pools-3015
  • Prodigy I
  • December 2, 2024

Your speakers are performing the way they are supposed to when in that configuration. Surrounds until play sound when called upon for TV/movie watching. Music is different so all speakers play all the time.

if you just want stereo sound when playing both music and video, separate the 100s from the Ray and creat a stereo pair. Then group them with the Ray. There will be a slight delay in this configuration that is unavoidable.

R
  • rankkings
  • Author
  • Contributor I
  • December 2, 2024

I just did that and the eras 100 keep going in and out

Pools-3015
Forum|alt.badge.img+17
  • Pools-3015
  • Prodigy I
  • December 2, 2024

I just did that and the eras 100 keep going in and out

Sounds like a network issue that may be interfering with the connection of the Eras to your WIFI

Do you have a WIFI extender, Powerline adapters or anything that could cause WIFI interference in your home?

Are you able to enable multicasting on your router/network?

R
  • rankkings
  • Author
  • Contributor I
  • December 2, 2024

So its in my office on the penthouse level and the office is 20x20 square.  The router is located in the office also.   

Airgetlam
  • Airgetlam
  • December 2, 2024

I’d be suspecting wifi interference from external to the ‘office’. The TV’s stream, when grouped, requires greater bandwidth, and as such would have higher sensitivity to external interference. 

Bruce
R
  • rankkings
  • Author
  • Contributor I
  • December 2, 2024

If I hardwire the Ray will that help?

Stanley_4
  • Stanley_4
  • Lead Maestro
  • December 3, 2024

Not likely, the issue sounds to be between the Ray and 100s, not the Ray and the internet.

Airgetlam
MoPac
Forum|alt.badge.img+18
  • MoPac
  • Headliner II
  • Answer
  • December 3, 2024

 It’s not your WiFi.  TV sound through a grouped speaker does not work well.  I tried listening to the news on a grouped Move speaker while in the kitchen.  The TV system was playing in the great room.  The Move was grouped with the Arc-Sub-300s.  The dropouts were too much to tolerate.

 Someone in this community or maybe Reddit said changing Group Audio Delay in the Sonos app could minimize the dropout issue.  Never tried that as in my use case it would not be necessary.  I can watch the news in the kitchen on my iPAD.  Wife doesn’t exactly dig that.  Oh well.

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