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Torbenlohse
Contributor I
December 2, 2024
Answered

system to back level to be updated.

  • December 2, 2024
  • 3 replies
  • 81 views

My system is so old that it was created in the time where it wasn’t mandatory to create a system owner “admin”. 
When I try to update, the system ask for verification from the system owner.  
I can’t create a new user because the username is already in the system. The speakers is attached to the system… so I’m kind of stuck. 
 

It is old speakers so I use the S1 app. I would like to reset it all to fabric settings 

 

Is there any solution I can try in order to get the system to play again?

 

best regards 

Torben

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Best answer by Mr. T

You can use the option Transfer System Ownership in the app to transfer the system to your own Sonos email account.

3 replies

Mr. T
Mr. TAnswer
December 2, 2024

You can use the option Transfer System Ownership in the app to transfer the system to your own Sonos email account.

    TorbenlohseAuthor
    Contributor I
    December 2, 2024

    In order to do that, I probably need the power of the system owner. I do have a registered email address in the system but without the necessary privileges. So I can log on but not change anything 

     

    Mr. T
    Mr. T
    December 2, 2024

    In order to do that, I probably need the power of the system owner. I do have a registered email address in the system but without the necessary privileges. So I can log on but not change anything 

     

    No, the existing password for the current registered email is not required to change the system to a new email address/password.

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