system to back level to be updated.

Question

My system is so old that it was created in the time where it wasn’t mandatory to create a system owner “admin”.
When I try to update, the system ask for verification from the system owner.
I can’t create a new user because the username is already in the system. The speakers is attached to the system… so I’m kind of stuck.

It is old speakers so I use the S1 app. I would like to reset it all to fabric settings

Is there any solution I can try in order to get the system to play again?

best regards

Torben

Mr. T · Accepted Answer

You can use the option Transfer System Ownership in the app to transfer the system to your own Sonos email account.

Mr. T · Answer

In order to do that, I probably need the power of the system owner. I do have a registered email address in the system but without the necessary privileges. So I can log on but not change anything

No, the existing password for the current registered email is not required to change the system to a new email address/password.

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