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Answered

Sonos ARC Ultra + Sony XR-65A83L + Apple TV : No ATMOS!

  • November 30, 2024
  • 7 replies
  • 488 views
A

Hello,

I can’t get Dolby Atmos from Sonos ARC Ultra neither via Sony TV XR-65A83L, via Apple TV 4K 2023 (supporting dolby vision and atmos), nor from PS5.

I tried several settings but it is always showing PCM Compressed 5.1 on the Sonos app except in PS5 gaming (I forced option to Atmos but does not work for Media app only games)

I tried different service as well, HBO, Prime, … with latest movies 4K Atmos but it does not work.

The eARC HDMI entry is connected to the Sonos Arc Ultra. 

The PS5 to HDMI 4 supporting ALLM.

The Apple TV 4k is connected to HDMI2 (HDCP 2.3).

I need some help / advice.

Thanks in advance,

Abi

Best answer by aliabi

Thanks to all, 

I got in touch with Sonos support.

The answer from ​@Jamie A is correct that should be the settings, but you will not always get Atmos.

It seems there is an issue with the HBO MAX app (I am in Europe there is no free version) because we managed to get Dolby Atmos through Amazon Prime (playing from the TV player).

On the Sony TV PAssThrough mode has Auto or Off but not always ON, so apparently it depend on the encoding too...

According to the support it does not work though PS5 atmos is only for gaming not media players.

I tought with eARC it was going to be a seamless experience but not at all!

The support from Sonos was amazing, while you chat you can send live diagnosis though the Sonons app, it gives a code that you type in the chat, the agent can analyse the result and answer you… Amazing 5 STAR support.

The support from SONY is very disappointing, they just said I have to see with Sonos (for a 3k$ TV!!!). I will complain to them. If anyone knows how to add a forcible passthrough setting ;-)

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7 replies

Jamie A
Forum|alt.badge.img+17
  • Jamie A
  • Sonos Staff
  • December 3, 2024

Hi ​@aliabi, welcome to the Sonos Community!

I’m sorry to hear that you’re not getting Atmos audio with your system. Sonos will play what it is given, so if you’re not getting an Atmos signal, then it’s likely the TV that’s changing this or not passing it correctly. One of our users has given a list of what settings you should change or enable to make sure Atmos is passed correctly, which are:

Audio Output Menu

Speakers: Audio System

Auto System Prioritization: On

A/V Sync: On

eARC Mode: Auto

Digital Audio Out: Auto 1

Dolby Digital Plus Output: Dolby Digital Plus

(If available) Pass Through Mode: Auto

 

Thread:

 

These settings might not be in the same place depending on your Sony TVs model, so you may need to consult your TV manual (likely online on Sony’s support page) to find these if you’re unsure. 

If adjust these settings don’t help and you still can’t get Atmos audio playing, then I’d recommend contacting our support team for further troubleshooting, as they have the tools available to look into your system and help resolve this.

I hope this helps!

Airgetlam
A
A
  • aliabi
  • Author
  • Contributor I
  • December 4, 2024

Hello ​@Jamie A 

Thanks but I have the same settings… it does not work.

I can’t find out why, it is supposed to go through eArc.

IT is not worth the upgrade if I can not have dolby atmos ...

G

​@aliabi Max requires the “Ultimate Ad-Free” plan and Prime Video requires the “Ad-Free” plan to play Dolby Atmos audio.

"Receive with simplicity everything that happens to you." - Rashi
Stanley_4
Airgetlam
A
  • aliabi
  • Author
  • Contributor I
  • December 4, 2024

​@GuitarSuperstar of course , otherwise it does not make sense to create a ticket 😂

G

​@GuitarSuperstar of course , otherwise it does not make sense to create a ticket 😂

Are you playing the ORIGINAL language audio track?

On Prime Video, if you play the film The Tomorrow War on the Apple TV, what audio format is displayed on the Now Playing screen in the Sonos app?

"Receive with simplicity everything that happens to you." - Rashi
A
  • aliabi
  • Author
  • Contributor I
  • Answer
  • December 5, 2024

Thanks to all, 

I got in touch with Sonos support.

The answer from ​@Jamie A is correct that should be the settings, but you will not always get Atmos.

It seems there is an issue with the HBO MAX app (I am in Europe there is no free version) because we managed to get Dolby Atmos through Amazon Prime (playing from the TV player).

On the Sony TV PAssThrough mode has Auto or Off but not always ON, so apparently it depend on the encoding too...

According to the support it does not work though PS5 atmos is only for gaming not media players.

I tought with eARC it was going to be a seamless experience but not at all!

The support from Sonos was amazing, while you chat you can send live diagnosis though the Sonons app, it gives a code that you type in the chat, the agent can analyse the result and answer you… Amazing 5 STAR support.

The support from SONY is very disappointing, they just said I have to see with Sonos (for a 3k$ TV!!!). I will complain to them. If anyone knows how to add a forcible passthrough setting ;-)

Airgetlam
jgatie
  • jgatie
  • December 5, 2024

HBO Max only does Atmos if you have the highest level subscription (4K, No Ads). 

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