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Howdy,I’m streaming audio from my iMac and Tidal to Move. Each time I pause the audio then click play, there’s no audio. If I wait for a few minutes sometimes the audio is reconnected.The only fix is to power off/on Move (the button on the back of the speaker) then the audio reconnects. I just checked, I have the Move has the latest updates.Is there a fix for this?Thanks,

This has been going on since the disastrous app update last May.  In the middle of a song the sound will just stop.  If you look at the app it is still playing, the phone wasn’t in my hands so I didn’t touch anything.  It happens with a bunch of different speakers, sometimes one of a stereo pair, sometimes both, sometimes it’s 1 out of 5 speakers, sometimes all 5.  No pattern I can find.  After messing with it, changing speakers, stopping & starting the music, rebooting the app, sometimes it will just start working again. anyone have any ideas or do we just chalk this up as another of the million bugs in this fiasco they call an app? And please don’t say “unplug all your speakers” since half of them are portable and have batteries.

Has anyone figured out a way to get these things working or am I just screwed for being a loyal customer and early adopter with a first gen roam thats out of warranty?

I have an entertainment system with the specs below, which I’m trying to use the “Monster Bluetooth 2-in-1 Wireless Audio Adapter” to connect the entertainment system to our Moto Motion Audio Sofa and Recliner via Bluetooth. I can get the Samsung TV (native mode) to play through the Moto Motion by connecting to it via Bluetooth, but I’m unable to play through the Nvidia Shield / Sonos Arc Soundbar. The Nvidia has all our media apps. I was thinking if I could make the Sonos Arc accessible via Bluetooth, I might be able to get this to work. Any thoughts and guidance would be greatly appreciated. Thank you Regards,JulioEntertainment System Specs:Samsung TV (UN75MU800DF) - doesn’t support two different audio out options like some of the newer modelsNvidia Shield (2019)ARCANA (eARC adapter)Samsung TV Connection Box (HDMI, digital optical output, etc)Monster Bluetooth 2 in-1 Wireless Audio Adapter (mba9-1011-blk) - NEW DEVICE 

Hey, I've just added the sonos Arc Ultra to my living room and connected to my pair of Fives.Primarily it's for TV, however I was using the Fives with my record player.  I have an era 100 in another room, is that my only option now, or is there a smarter way to do this. Thanks 

Will this play correctly as far as timing/delay/echo, etc? Will it sound right? Trueplay? How is sound processing and distribution handled for ARC Ultra connected to TV? Specifically, in the case of Atmos signal received, would the Arc Ultra send the original Atmos input to the Fives and Fives process it into stereo? Or would the Ultra decode the Atmos and send a PCM Stereo Mix to the Fives? Or would the Arc Ultra decode and only send the FL/FR channels to the Fives and disable its own L/R? Read in another forum someone has this working with option 2.3 but I didn’t see an announcement this was supported yet so am suspicious.

I’ve just got the Sky glass Tv and connected it fine to the Sonos Beam with Era 100’s and mini subi can hear sound coming out the soundbar but I don’t get home theatre surround sound like I did with my previous tv and Sonos Playbar music sounds amazing via the Sonos app but tv playback is basic, any ideas please 

Hi everyone,I’m hoping someone here can help me troubleshoot an issue with my Sonos Beam. Overnight, it stopped working properly with my LG Web OS TV.Here’s what’s happening:The Beam is connected via HDMI eARC, but it no longer auto-plays sound when the TV is on (even though auto-play is enabled in the Sonos app). I can only get sound if I manually select the TV as the source in the app. Our universal remote, which worked perfectly yesterday, can no longer control the Beam’s volume. I’ve tried reconnecting several IR remotes in the app, but none of them work.What I’ve tried so far:Resetting the TV and the Beam. Turning both devices off, unplugging them, and disconnecting all cables. Ensuring Simplink (CEC) is activated on the TV. Testing the HDMI eARC cable and another speaker with this TV — they worked fine. Testing the HDMI eARC cable with another TV and speaker — no issues there either.The TV recognizes the Beam on HDMI port 2, but when I test the connection in the Sonos app, it say

I’ve been having trouble with some of my older Play 5 Gen 1 speakers and the Sonos S1 app. I suddenly lost the ability to create stereo pair or remove stereo pair among other things. I constantly get a notification to update but the update always fails with error code 1101. This happens on Sonos Android/Windows apps with the same error. It can never update. I’ve tried all the solutions in the FAQ that it points me to but nothing changes.App version 11.15.2Build 572261300Any ideas

We have 20 foot high flat (not vaulted) ceiling. We have the Arc with 2 Era 100. The sound is terrible. It echoes and we can’t understand people talking in movies, the news, etc. Music doesn’t seem to sound too bad. Should we get the Beam or the new Arc? I called support line twice and both just read from a script and can’t tell me what we can do or buy to fix this. 

Watching TV with Sonos Arc, a powerful bang and sparkling sound appeared from Arc. I sounded like the whole speaker exploded, it was no sparks but I sounded terribly frightening. Speaker shut down, the I turned Arc on again and it sounded like before. Have anyone experienced this before ? I have two Arcs and the one that had this strange/undefinable loud sparking for 3 seconds, is a new/refurbished Sonos Speaker from Sonos Holland.    

Just got my new Sonos Arc Ultra/ Sub Gen 4/ 2 Era 300. Will be grateful if there is any article explain steps by step system configuration as Home Theater for first time.

I’ve got a client who would like to have rear surround and surround/height using 4 in ceiling speakers in his house with 2 AMP’s in conjunction with an Arc Ultra.  Is this possible or would it be better to just join the 4 speakers on one AMP to get the surround only?  It would be great for Sonos to be able to do 7.x and Atmos systems using their existing lineup of products rather than being stuck in the 5.x/simulated surround realms.  It would open a lot of doors in mid/high end retrofit applications.

When I search playlist in Sonos APP (macOS, iPados, IOS) the results are incomplete How can I obtain all resultsThanks  

Artist tracks were listed in top songs and under album titles until I started using sonos voice assistant. From then on track lists disappeared, and amazon would play random tracks from unrelated artists. I've checked my amazon account subscription which is up to date, there's no Internet connection issues either. I've removed voice assistant, uninstall and reset sonos app. But still all tracks are missing. I've read there's previously been issues with other services after voice control though I'm not sure if ever this issue was resolved. Advice is appreciated. 

Hoping someone can help!I have a TEAC Bluetooth turntable and want to connect it to my Ray Sonos soundbar, I was hoping not to have to buy another Sonos speaker as I already also have a SubMini and my living room isn;t that big!I have found an item (Brennan VB1) which according to the info, can plug into the turntable using audio cables, then using the Brennan app, sync it to the Sonos soundbar, but i’m a bit sceptical and hoped someone here may be able to shed some light?

Hi! Anyone else have a problem with two subs on the same system playing worse than one sub?I have the arc soundbar and a sub gen 3 and sub gen 4. When I connect both subs to the same area they play worse than just one. Sounds like they cancel each other out. Any tips on how to fix this?

Alexa has been working fine on my Sonos Era 100 but it suddenly stopped responding to voice command “Alexa”. I tried Sonos Voice and it’s working, confirming that mic is not the issue. I tried all the troubleshooting steps defined here:https://support.sonos.com/en/article/alexa-commands-not-working-on-sonos Alexa Voice assistant can be successfully added through the Sonos Android app. However, when saying “Alexa”, the Sonos Era 100 does not respond. Trying a full command “Alex what time is it” also doesn’t work. Any other solutions that I should try?

I don't have a TV. I have a laptop, a Sonos Beam Gen 2, and an audio splitter(https://bungpung.com/products/4k-hdmi-earc-audio-adapter?srsltid=AfmBOorVBgo9DDIEh40_UG2sRzUs_0Xh5KGJAMACfUMiSl-KqfZMJHqB). I use the HDMI OUT of my laptop to the HDMI IN of the audio splitter, and the HDMI EARC of the audio splitter to the HDMI EARC of the soundbar. And I use the Dolby Atmos for Home Theater mode to pass through the audio to the soundbar when there is Dolby Atmos content.The Sonos app displays Dolby Atmos from the HDMI source, and the sound plays well. But one problem is that the volume is too low. When I watch Apple Music Dolby Atmos on the Sonos app, the volume is usually really satisfying at around 15. But when I watch Dolby Atmos on my PC, I have to turn it up to 40-50. I asked Sonos support about this, and they said that they can't help me because they don't officially support connections to PCs, but not to TVs.I set all the volumes on my PC to 100, but the problem is that the volume co

I have just purchased the Sonos Arc Ultra (one week ago) and I am having issues with the sound not playing on some sky channels and fine on other channels. When I use it direct with the Tv’s Apps it seems to be working fine with Amazon and Disney etc but when playing it back from the SKY Q will not play properly  I can see there are lots of other people with the same kind of issues  Any advice would be appreciated 

Hello!I have a Macbook connected to my Fritzbox + Unifi Network via Ethernet. My Sonos Arc (with Sub Mini and Era 100) is connected to my Network over wifi through an AP 6 Pro; When connected like this, i am not able to stream music to my soundsystem. It shows the music i want to play in the Sonos app, but does not play any sound. When i am connected to wifi with my Macbook, the sound plays with no Problem. When playing Music from my phone, there is no problem playing music, so i assume it has to do something with the different connection methods...The AP is connected to the same switch, my macbook is connected to.I hope someone has an idea to solve this problem.

Hey! any ideas why my Sonos roamdefaults to a volume of 15% rather than just remembering the last volume I used? thanks!

Good evening everyone,given that Symfonisk can use music library in a NAD, could it be possible that the system could detect cloud Services?I have all my library on Mega (it could be BOX, or DROPBOX of course) and I would love to Listen to it through my sonos speakers.Could this be possible?thank you very much

Hallo,ich habe mir im letzten Jahr eine Beam 2 gekauft. Seit einiger Zeit ist die Statusleuchte und der Touchscreen ohne Funktion. In der App ist aber beides eingeschaltet. Bis auf diese beiden Mängel funktioniert die Beam einwandfrei.Hat vielleicht einer das gleiche Problem oder kann weiter helfen?Danke im Voraus.Gruß Stephan  Moderator edit:Google Translate- Hello,I bought a Beam 2 last year. The status light and touchscreen have been out of order for some time. Both are turned on in the app, though. Apart from these two issues, the Beam works perfectly.Is anyone else experiencing the same problem or can help?Thanks in advance.Best, Stephan