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Sonos Alexa not responding to voice despite successful add

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Alexa has been working fine on my Sonos Era 100 but it suddenly stopped responding to voice command “Alexa”. I tried Sonos Voice and it’s working, confirming that mic is not the issue.

I tried all the troubleshooting steps defined here:

https://support.sonos.com/en/article/alexa-commands-not-working-on-sonos

Alexa Voice assistant can be successfully added through the Sonos Android app. However, when saying “Alexa”, the Sonos Era 100 does not respond. Trying a full command “Alex what time is it” also doesn’t work.

Any other solutions that I should try?

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Corry PAnswer

Sonos Staff

Hi @kingp0dd

Thanks for your post!

Sorry to heart that Alexa is not working for you at present.

It sounds like you have also already tried removing Alexa and adding it to the speaker again.

As none of this has so far worked for you, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

UKMedia

Can you touch the mic symbol of the device to toggle the Mic On and Off, make sure the light is On. it’s easy to turn the mic Off when cleaning.

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Remember: Sometimes Red Wine helps :)

K

kingp0ddAuthor

Trending Lyricist I

I tried that already :(

Sonos voice works so i know my mic is working fine

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UKMedia

I tried that already :(

Sonos voice works so i know my mic is working fine

Sorry 🤦‍♂️Have you tried Disabling and then enabling the Sonos skill within the Alexa App?

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Remember: Sometimes Red Wine helps :)

K

kingp0ddAuthor

Trending Lyricist I

Yes

I tried all the troubleshooting steps defined here:

https://support.sonos.com/en/article/alexa-commands-not-working-on-sonos

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Corry PAnswer

Sonos Staff

Hi @kingp0dd

Thanks for your post!

Sorry to heart that Alexa is not working for you at present.

It sounds like you have also already tried removing Alexa and adding it to the speaker again.

As none of this has so far worked for you, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope this helps.

Translate

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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