Answered

Sub mini not connecting. 

I am trying to switch to Spotify from Deezer on Sonos…It keeps telling me to sign out and back in again , which I do but it just keeps repeating this message and I can't access the Manage account or + account to do this..Any clues please ???

Bonjour,Je n'en finit pas d'être déçue par l'application Sonos.Y a-t-il une solution pour que si je regarde une vidéo sur France TV ou autre, mon enceinte diffuse l'audio ?Merci 🙏

I can’t add BBC Sounds to my Sonos Era 100 set. I’ve checked country settings (UK), have updated, reset and restarted app. I can see BBC Sounds in the list, but getting an error message after approving the app on the BBC site. Any tips?! Thanks!

I have had surround set up for years. It’s stopped working however. I have reset all speakers but it will not allow me to reset up surround, I have a beam, One SL and One in the living room (although only two shown in picture). I cannot add them all to living room to create a surround again. The app is also not showing the kitchen speaker even moments after completing setup.  

Hi my first post so please be gentle… ☺️Arc and Arc UltraWhats is the main difference and what do you recommend?The room isn’t huge so we were looking at a few options Arc or Arc Utra (big price difference) Era 3s and a Sub / Mini or Gen 4.Any guidance would be appreciated, we are coming form having a Sony sound bar and Wireless Sub. TIASmuj

Sonos Arc won't connect to my Samsung TV.  Has been working perfectly for years.  Just quit working.  I have replaced the HDMI cable running from TV to Arc HDMI connection.  Have gone into setup mode to connect the Arc to TV but when it tests the connection, it says not connected.  My Samsung TV does not have an area in sound settings to set for Arc.  It never did and I never had to do this previously.  Hoping someone can help.  I literally have spent hours trying to figure this out.

my Sonos Play:3 , i have two of them, played nicely for years, after latest firmware upgrade they show up as not registered and even resetting them three times Im not able to register them again. At the end the sonos app states that i have to contact the Support  im logged in, all other speakers working fine.  

In the iOS Sonos app, I can’t add any folders, playlists, or favorites to the Home screen. The only sections visible on Home are “Recently Played,” “Your Source,” and “Your Service.” Example 1: If I select an MP3 folder from my NAS and choose “Pin Collections to Home,” it shows as pinned, but it doesn’t appear on the Home screen.Example 2: In the YouTube Music service, if I select “Save to Sonos Favorites,” it says it’s saved, but it doesn’t show up on Home. The same issue occurs with Apple Music. Essentially, I’m stuck with just “Recently Played” on Home, with no way to customize it with playlists, favorites, folders, or albums. It’s very, very frustrating. I’m not sure if this is a known issue, but it has persisted for a long time. Details:• App build: 80.14.09 (release 20241209)• Device: iPhone 13 Pro Max

Hi allEvery time I start to watch something the volume is always set to mute. This only started happening a few months ago. Every time, there’s no sound. So I have to press volume up, then the green light displays, indicating it’s on mute, and I have to increase the volume to the desired level. When I’m navigating Plex finding a film, I don’t get the interface audio clicks. It’s so irritating, it makes me feel like things are broken. Does anyone know why this is happening?Any help is appreciated!

I am trying to purchase the set of ERA 300 speakers on the Sonos store but I keep getting a message there was an error trying to add to my cart. The site does NOT show these as Out of Stock. Anyone else having this issue? (Oddly convenient for them as I am trying to take advantage of the 20% off sale but unable to complete the purchase.)

I made a mistake and transferred the patio Sonos amp to the Living Room amp through an option presented on the Sonos app and didn’t realize the living room amp was unplugged. Now I am trying to restore the amp back to the patio and can not seem to make this change. 

Hi allI have a Samsung UE55AU8000 TV, which is connected a Ray via optical cable. I use the Plex app on the TV to watch my movies, which are stored on my Synology DS224+ NAS. My movie collection is encoded with HEVC. I like a lot of old films from the 40s and 50s and many of these have AAC Mono audio. When I play one, there is no sound from the Ray :( To get sound, I have to go in to the TV Settings > Sound > Expert Settings, and change Digital Output Audio Format from ‘Auto’ to ‘PCM’ and I’m getting really fed up of having to do this.  Can someone explain:The reason for this; I’d expect mono to be a fairly simple thing to deal with, and regardless of how many speakers there are, they should all simply play the same mono signal. Would that not be a better solution? If my solution is the correct one, if not, is there another way of dealing with this? I have ordered an Apple TV 4Kand intend to use the Plex app on that instead of the one of the TV. Not for this reason especially, bu

Did the new update change the UI for the app when selecting a music source for a specific room?  

I use a couple Sonos at work, and wanted to check on the volume limit because it felt louder than normal. I cannot find the volume limit or EQ on the Roam??? There is EQ for the Sonos One SL's but no volume limit either?I'll have to check my home system when I get off work. But have anyone else had this issue? 

I recently jumped on the Sonos bandwagon with the Arc Ultra, Sub-4, and a couple of Era-300 (happy happy happy).But I just noticed that Google Assistant is not listed as an assistant I can install from the app.Is this just because it is new or something?

Please don’t give me BS answer “ oh you can use whatever platform”. I have set my preferred to you tube music and when i say hey sonos play _______ it plays it on Spotify!??? whyyyyyyyy it’s so frustrating. Sonos stop pushing services on me. it’s bad enough i can’t use my own sources lag free but you guys are making me choose a music platform too like c’mon!  

Hello,I have a Beam (gen 1) hooked up to my TV via HDMI arc input. I also have a pair of Play:5 (Gen 2) as surrounds. Been running this set up for a few years now to listen to music streamed via Deezer directly on the Sonos app and watching TV,. I also have Sonos dotted around the house and sometimes link the speakers up to play the same music throughout the house. No issues and fairly happy with this… until now! I have recently acquired a Musical Fidelity E100 integrated amplifier with multiple inputs, which is an ‘old school’ late 90’s amplifier (75W per channel), with a matching CD player and external Digital to analogue converter (DAC) Unit I am told that the amplifier was, in it’s day, a high end piece of kit. I wired in some passive speakers of a nondescript brand and have LOVED listening to my old CD’s since. It is wired as CD player>DAC>Amp>Speakers. I was really surprised to find the sound quality of this older setup compared to streaming Deezer through the pair of 5’

The manual says to turn the collar counter clockwise in order to swivel but is it so tight I don’t want to break it. Anyone have the same issue?? I searched on YouTube and no one else seems to have this issue..

I don’t see a way to turn off music overnight.  I’ve left music on outside before and my neighbors didn’t appreciate it. The best idea i have is to plug my Sonos amp into a timed outlet.  This will force the zone to be off during established quiet hours.   is there a better way to do this?

Before the last update I could play music directly from my iPhone to the beam. Now only the tv shows up on the Sonos app as playing in the lounge

Bonjour, Je voudrais savoir s'il est possible de brancher une seule enceinte ceiling a l'ampli sonos ?Merci de votre retour  Moderator edit:Google Translate-Hello, I would like to know if it is possible to connect a single ceiling speaker to the Sonos amplifier?Thank you for your feedback

I have recently changed router and have gone through the pain of having to factory reset 4 x Play 1 and a Soundbar. The Play 3 will not factory reset but I will figure that out. When I reset the Port using the SONSO App it has been added to a new system rather than adding it to the one with the Play 1s and Play bar, even though it is on the same wi-fi network. Resetting the port was a painful process as it is buried at the back of a cabinet. Is there a way to move the Port from one system to another? I have had SONOS for over 11 years and I am seriously close to getting rid of it.

Had two Era 100 Pro’s installed today but the installer and I cannot figure out how to get them working properly for surround sound. Can I use a PoE switch w/o the uplink OR do I have to use PoE Injectors and a switch combo to get the Pros into wireless mode? The installed had a 65W 5-Port GB switch with 802.3af/at PoE+ ports, 30W max per Port 65W total for all PoE+ ports. Thanks 

Is there a way to use a Sonos Move (or any other SONOS speaker) with a wireless headset that communicates via a USB drive to a battery pack for use teaching fitness classes?