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Move1 disconnects when pausing. Have to power off/on to reconnect

  • March 25, 2025
  • 1 reply
  • 31 views

Howdy,

I’m streaming audio from my iMac and Tidal to Move. Each time I pause the audio then click play, there’s no audio. If I wait for a few minutes sometimes the audio is reconnected.

The only fix is to power off/on Move (the button on the back of the speaker) then the audio reconnects. 

I just checked, I have the Move has the latest updates.

Is there a fix for this?

Thanks,

Best answer by Corry P

Hi ​@spinbackwards 

Welcome to the Sonos Community!

Sorry to hear of this issue you are having with audio  on your Move speaker.

What kind of connection are you using? Bluetooth, or AirPlay? Have you tried using the other method? You may see an improvement.

In addition, a reboot should not be necessary - breaking the made connection and re-establishing it should suffice.

If using AirPlay, please roughly describe how you go about initiating the connection. Thanks.

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1 reply

Corry P
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  • Sonos Staff
  • 9146 replies
  • Answer
  • March 26, 2025

Hi ​@spinbackwards 

Welcome to the Sonos Community!

Sorry to hear of this issue you are having with audio  on your Move speaker.

What kind of connection are you using? Bluetooth, or AirPlay? Have you tried using the other method? You may see an improvement.

In addition, a reboot should not be necessary - breaking the made connection and re-establishing it should suffice.

If using AirPlay, please roughly describe how you go about initiating the connection. Thanks.