Answered

There we go again…after some weeks of being kinda able to use the system.. ( something went wrong still did frequently appear ) last week update ruined to volume completely.  Sonos you really used all my patience.  after seven months you are still not able to deliver an reliable user friendly app.   

Please add the ability to park a queue. Currently the only way to do it is to transfer the queue to another sonos player and pause, play something else, and then transfer it back. Such a hack for a professional system. The use case here is let's say you are playing a playlist but someone has a request for a different genre. Ideally you would park the playlist, play however many songs of different genre or a different playlist, and then unpack the playlist. Obviously it would be best if you could park and unpark different named playlists but even ability to do one would be a great leap for mankind. It could be implemented in the playlist itself via a third option to play, and shuffle. I.e: resume.. so each playlist remembers the last song in the queue played and has capability to resume from there.

HelloWe open a new store and are wondering what is the best option to setup our sound system.Facts:not native english speaking, sorry if some infos are not clear :) Room is 400 sqm (22meters x 18meters) no Party, just background music, but still with a little bit of a punch we could get some speakers of a closed restaurant (6x Play:3 + Sub) Question:Should we create 3 rooms with pairs each (Stereo) and group them together to get basically 3 Stereo setups (3 left / 3 right) or better group them all in 1 room (6x Mono)?does it sound better to have stereo sound even in a big room like this or is it not worth it? would three pairs be horrible due to possible timing differences between them? (delay of “the different rooms”?) Thanks a lot in advance for your help :)

I’m getting messages in the app that Calm is no longer available in Sonos.  Has Calm removed their service from Sonos?  It was working last night.  Given all the issues with the app could this be a bug and Calm will reappear suddenly??

When I pick a YouTube music playlist, the queue goes up to 22,000 or more songs. It adds between 200 to 300 additional songs to queue until it maxes out to above 20,000 for all playlists that I choose from YouTube music..Is that normal? Or do you think my system is bugged? This started happening after the most recent update in December of 2024. 

Have existing in ceiling speakers in two different rooms (2 speakers in each room).  The speaker wires terminate in a  media cabinet.  I bought a Sonos amp to drive the speakers and can now use the Sonos app to listen to music on these speakers.  I also have a turntable in the living room that I want to listen to on these speakers.  I bought a Sonos port and connected the turntable to it via rca jacks, line in.  I tried to Group the port and amp but I can’t get the turntable sound from any of the speakers.  Am I close to a solution?

Anyone recently have their entire Sonos system stop working throughout their house?  I have a handful of listening areas and the Sonos app no longer detects them.  Did something change?

J'ai du mal à configurer ma paire Era 100 avec un beam gen 2 pour en faire des enceintes surround  Moderator Edit - Translation by Google:I'm having trouble configuring my Era 100 pair with a beam gen 2 to make them surround speakers

Since today Musics apps connexion ( spotify as exemple) to my sonos devices do not work anymore. help me :-(

Hello!  I keep seeing a lot of Play 5 Gen 1 speakers for sale on eBay (I’m looking for a Play 1 Gen 1), is it worth getting one? What are the ‘cons’ that may be causing so many people to sell theirs?Thanks 😊 Kate 

I need to cut and re-splice my Sonos power cord to correctly mount my speakers. If the power cord is like any other cord -- say for a lamp or appliance -- this shouldn’t be a problem. But is there something unique about the Sonos cord that would make this operation a bad idea?

Hii I am looking to connect a pair of Sonos ceiling speakers and a single stereo ceiling speaker to the Amp…can anyone help with this please?  

Can someone tell me what are the possibilities when you integrate Sonos speakers in the Smartthings app. Is it more than volume? Can you choose music, playlists, Spotify?

No Voice Control working at Brazil anymore since app update. ALexa Skill not available at Brazilian Alexa Store anymore. Amazon has told me is a Sonos Issue. I can not use even Sonos Voice Control. Hours of chating and calling to Sonos.  

HiI have a ProJect turntable connected to the line in of my Sonos Port, i have bought a 1MII B03Pro bluetooth transmitter/receiver and connected it to the line out, i have connected my Sony Quiet Comfort headphones to the transmitter, when i put a record on the music still comes through my Sonos surround sound Arc 2 x play 1’s and sub. I had grouped the port with my living room surround but i was expecting the sound to re-route through the line out and to my headphones?Any advice would be greatly appreciated.ThanksNik.

Arc Ultra with 2x 300 ERA surrounds and dual subs. Music is horrible, no bass response on subs and mid range is missing completely. Sounds like an old AM radio. Is this a problem with the app? 

I store my media files on an external drive in a folder called \Music.  My MacOS Music folder which contains the library is stored on the internal drive in a folder called \Music.I have created a share to the external Music folder, \\MacBook-Pro\Music, and added it to the Sonos app, the music was indexed and it plays properly.I now want to add in the playlists I’ve created.  The problem is I can create a share for the internal Music folder but its address looks exactly the same as that for the external folder, \\MacBook-Pro\Music.  Obviously the underlying network path for the two are different but the Sonos app only requires the \\host\folder name format.I haven’t tried adding it to the Sonos app as I fully expect it not to work - how could it determine the difference between the two??  Is there a better solution than copying my music library file to the external drive and re-indexing the Music Library in Sonos?

Hi, I have a pair of sonos one gen 2 whivh I would like to pair to a sonos sub gen 4. Has anyone tried this combo before?Thanks!

Unable to login to Sonos app account on Xiaomi 14 Ultra.Tried ALL workarounds but sign in just logs into a website, but not the app.Sign in screen just go round in circles.Cannot manage system because of this.

If I am away from home, will Sonos Radio HD stream via the iPhone app to the Ace headphones? This the last factor is deciding which over-ear headphones to buy, and whether to continue with iTunes. Thnx in advance. 

I have a Sonos one and a routine that plays music for 2 hours. At the end of 2 hours it just keeps playing. I have tried stop audio in  device settings but that does not work

Good morning,Is it foreseen to include Amazon Music in Sonos for users from Belgium?I read that the workaround would be to modify my address in my Sonos profile and to indicate an address where Amazon Music is available in Sonos (France for instance). But I prefer not to put a fake address in my profile,  for my future orders, my contacts with the support,… Thank you

I’ve been a long time Sonos user, but only recently installed a whole home AMP driven system (rather than just plug in sonos speakers). I’ve heard a lot of the complaints about instability of the new Sonos App, but hadn’t experienced it much till now. Wondering if there is a solve, or diagnostics I can share with Sonos to help them stabilize the new app. I regularly group 4+ zones throughout the house and it regularly stops playing and when I go back in the app, the entire group is disconnected, each zone shows “no content”, and need to be regroup the speakers and select a content source. Am I experiencing what many have been complaining about? Either way, this is sad as hell. Previous generation of Sonos was stable and reliable. This is disappointing.Sonos team, reach out and lets work together to get this solved.

hi my name is Adam. I recently got a new speaker. The Sonos Roam SL and I know it has warranty, but I think I accidentally purchased the warranty the extended warranty early. Can I cancel it and re-purchase it again or do I have to be buying a new device and then pay for the new one 

Sounds like this is a design flaw, but my Sonos beam is wall mounted.   the hdmi cable seems lose in the port and therefore the soundbar looses connection.  any fixes?