Answered

I acquired a great pair of Sonos Play: 3 speakers with the Bridge when my office decided to eliminate them from our network setup. I have them playing in my bedroom on the house network and can access them with both S1/S2 apps and with the Spotify app itself, as well as controlling the volume seamlessly using Google Assistant (volume to xx%). I would like to be able to run my computer gaming sounds through them, and movies from my smart TV as well without having to add additional hardware to my network.Will I need to run it all through the Bridge unit, or can I keep them connected wirelessly? Or is that not going to work at all?

Dear Team,I hope you are doing well.  I want to purchase some products in bulk. Can you give us discount on them? Waiting for your reply,Best regsrds,Jack

 recently moved into a new home and have been struggling to connect two Play:1 Sonos speakers to a Google Mesh network, which I do not have administrative access to. Initially, I tried using the Sonos S2 app, but I couldn’t connect the speakers, even when directly hardwired to the network. After numerous failed attempts, I downgraded both speakers to the S1 system, which allowed me to connect each speaker individually to the network. However, I’ve encountered a persistent problem: I cannot get both speakers on the same Sonos system. When one speaker is set up, any attempt to “Add” the second speaker fails and forces me to reset it. The only consistent method to add the second speaker is by using the “search for missing device” option after resetting it, but after successfully add the system, Sonos prompts me to log in to configure the speaker. This process always results in the creation of a separate Sonos system for the second speaker. As a result, both speakers are connected to the s

I put a lot of info in my question. 

Just contacted Sonos and got this reply. Is 7 days an acceptable amount of time to receive a reply from customer service? This is ridiculous. Don’t title you’re email, “We’re here for you,” when you’re clearly not. 

hello, i  bought a sonos ace, and when i went back to my country i inbox it and see that bluetooth not working, it keep showing me purple light, when i restart the blue light flash for two sc and go back purple, i tried to reboot by plugning usb, by keep pressing power 3 7 1000 seconde nothning work, contact me please, am not happy at all

I recently got these headphones and I am having issues with connectivity. It keeps on disconnecting from my laptop. The longest it stays connected is 2 minutes which is very frustrating. Nothing is covering the IR. Not sure what the issue is as it connects fine to my phone. 

Why is everything SONOS so unbelievably complicated?

Lately I have noticed annoying vibration or ressonance especially from voices or talking. I have owned the beam for 3 years and the problem is recent, so something has happened. Any ideas?

Hi,I have 2 sonos amps which are connected via ethernet to my router. They work fine. I downloaded the Alexa skill but it cant find Amp 1 or Amp 2.It does however find Amp 1 TV and amp 2 TV - not sure exactly what they are? I have disabled wifi on the amps as they are connected to my router via ethernet. Any ideas?ThanksAkhil

I have a background noise on my system, sounds like somebody connected to my ARC playing a game. Is there a way to check which devices are connected to my system? The sound pops up when i watch tv, when i mute the tv the sound remains.Appreciate your feedback.Thanks, Rick

I have connected a Dual turntable DT 210 (with a working build in pre-amplifyer) and a Sonos Port (Line in) but i can't get it working (no sound). What am i doing wrong?  

I’ve recently bought Era 300s for use as rear surrounds but have discovered that they won’t work with most of my 4K discs as the audio is DTS rather than Dolby Atmos.  My 4K player (Panasonic UB820) doesn’t seem to have any option to convert the audio to Dolby but my Xbox Series X does. My question is what are the best settings to choose on the Xbox to get the best results for DTS discs.  Do I select Dolby Atmos or 5.1 uncompressed or Dolby digital?  As an aside, am I correct in saying that the UB820 can’t convert audio? Any help appreciated, thanks.

Mijn systeem bestaat uit de arc, sub en de amp met 2 plafondspeakers.  als ik mijn tv aansteek, kan ik automatisch via de arc geluid horen. Dan kan ik in de app de amp met de speakers aanduiden. Na enkele seconden komt er daar ook geluid uit. Maar soms valt het geluid uit van de 2 speakers, en komt dan plots terug. De arc heeft dit probleem niet. Wifi is sterke verbinding op de app dus dit kan het probleem niet zijn.  iemand info hierover ?  Moderator Edit - Translation by Google:My system consists of the arc, sub and the amp with 2 ceiling speakers.  When I turn on my TV, I can automatically hear sound through the arc. Then I can indicate the amp with the speakers in the app. After a few seconds, sound comes out there too. But sometimes the sound from the 2 speakers cuts out and then suddenly comes back. The arc does not have this problem. Wifi is a strong connection on the app so this cannot be the problem.  anyone have info about this?

With the new update I am having trouble using the shuffle icon shuffling my playlist. also when will the artist list and song list get the sidebar with the alphabet to help in selecting songs and or artists thanks D

Hi,I’ve got a Sonos setup (several devices) and have connected my paid Spotify subscription but it still thinks it’s the free plan so it plays adverts and doesn’t allow me to skip etc.What’s curious is that if I look at the recently played songs and playlists in the Sonos app, I see those I’ve listened to on my phone just using the Spotify app - so it’s got to be linked correctly.As this only happens on Sonos, I’m starting the conversation here.Cheers

Sonos Build 80.14.06-release-20241206.affe3deSteps to replicate:Create new alarm. (Alarms → Add alarm) Click “Music”. Search for album (why isn’t this a list?). Select album. Save alarm.The save does not error, however the alarm will default back to Sonos Chime. The failure seems intermittent, which makes it worse. I am selecting albums hosted on SMB. The album remains playable even when the alarm loses it.Terrible experience when I use this alarm to play white noise at night.

I have an old first gen Sonos system.  Play 1,3 and 5.  I still use the Sonos S1 app.  I also use a Sonos Connect to listen to Sonos on my home stereo system through a pioneer amplifier and Bose speakers.  This all works well. I want to listen to my turntable and cds on the rest of my Sonos system, not just on my stereo system and Bose speakers. I know I could plug the turntable or cd player directly into the Sonos Connect to the analog Input, but there are 2 problems with this.  First, there is only room to plug one of them in, and second this would mean they were not plugged into my stereo system.  So, my question is, how/can I have these components on my stereo system through my receiver and also be able to have them extend through my Sonos.  Any help greatly appreciated.   

Hello, I have followed the troubleshooting notes from Sonos, and my new TV remote is not being detected by Sonos Ray. Help please!TCL Google TV 2023 + new Sonos Ray.

I am getting this error when I try to play. I am constantly plagued by “Sonos-issues” and reading the various forums, I understand that is what is to expect from Sonos.  This is a new one and all troubleshooting is in vain. Is it already bricked?  

Hi everyone, I have recently upgraded my system with Sonos Arc Ultra and two ERA 300. In order to connect to my projector BENQ 2700 i (no eARC but 2 HDMI ports that supports audio return) I also got a HD Fury Arcana 2 8.1 . In my initial set up I get sound from the Arc Ultra and ERAs when streaming music. I however can not get sound through the Arcana  when connected to the projector (or TV).  When I first initiated setting up the ARC to projector (TV) it refused as it could not connect to CEC.  Sonos support was unhelpful and informed me that Sonos is primarily developed for TVs and they were unable to help.  I therefore bought a small Phillips TV (24PHS6808/12) with CEC which I plan to return after successful setup with my BenQ projector. The ARC then concluded TV set up and confirmed that ArC Ultra was connected to to the TV. I hoped that this golden handshake would solve my problems. I did however  not get any sound from the ARC even though I checked TV settings and have activated

Bonjour à tous,Je souhaite passer mes enceintes Era 300 en configuration surround et j'aurais besoin de vos conseils. Mes oreilles se trouvent à environ 40 cm du mur arrière et sur le côté. Est-ce que cette distance est trop proche des haut-parleurs ?De plus, pensez-vous qu'il est préférable d'opter pour des pattes de fixation fixes ou pivotantes ?Merci d'avance pour votre aide ! Moderator Edit - Translation by Google:Hello everyone,I would like to switch my Era 300 speakers to a surround configuration and I would like your advice. My ears are about 40 cm from the back wall and to the side. Is this distance too close to the speakers?Also, do you think it is better to go for fixed or swivel mounting brackets?Thank you in advance for your help!

I can only play one song through my Apple Music library, which has over 3000 songs. I can shuffle music and it will show in Sonos queue If it’s in a playlist.  How can I play my entire Apple Music library where it will play more than one song and show up in Sonos’s queue. 

Hvordan bliver jeg system ejer

My LG  2024 Tv and Sonos Beam two sl1 and mini sub have worked perfectly until today. the sound settings on The TV have completely changed to a long bar for adjustment, also The speakers lack surround sound,the only thing difference is we watched football on the red button setting, could that have caused a complete  change ? Completely baffled!