Contributor I

Answered

Sonos app can't find a Sonos system

17 replies
837 views
Translate All

I have a simple setup, 2 Sonos Ones as a stereo pair in my home office. I frequently have issues with the system not being found, or one speaker dropping out, meaning a frustrating time resetting, rebooting and trying to reconnect.

Today, the app can’t find a Sonos system - I’ve added each speaker several times without any issue being reported in setup (speakers chime and seemingly connect). I’ve deleted the app and reinstalled. I can press play on the speaker itself and it plays the last thing I was listening to. Nothing has changed on the home network, wifi strength is good, everything else has remained connected without problem.

I really want to like my Sonos system, but these repeated connectivity issues are just ridiculous. I shouldn’t have to regularly spend hours trying to identify where the problem is and set up the system up again.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Pools-3015Answer

Prodigy I

Try powering off everything: router speakers and your phone and wait about 5 minutes.

Then starting with he router, power it on and allow it to fully boot. Once it has booted up, plug the speakers in one by one allowing the first one to fully boot before you power on the second.

Power on your phone and connect to your system.

I would suggest assigning static IPs to your speakers from the router and making sure that you have Local Network selected in the Sonos app settings found in your phone settings.

Pools-3015

Prodigy I

Can you answer a few questions so that members here can suggest the best troubleshooting steps?

What type of router/network do you have?
Do you use any extenders, VPN or powerline adapters?
Do you live in an apartment building with many WIFI radios around?
Have you applied the latest updates to the app and speakers?
Are you able to hardwire one of the speakers to your network for troubleshooting? (This is to rule out WIFI interference)

Translate

P

Paul2476Author

Contributor I

A sky wifi router
No
No
Yes to the app, not sure on the speakers as the app can’t find them!
Not without unplugging the speaker and taking to the router

I should also add that I can play through the speakers from the desktop browser app, so this is very definitely a problem with the app, as so many seem to experience

Translate

Dogdad

Headliner III

A sky wifi router
No
No
Yes to the app, not sure on the speakers as the app can’t find them!
Not without unplugging the speaker and taking to the router

I should also add that I can play through the speakers from the desktop browser app, so this is very definitely a problem with the app, as so many seem to experience

Are you using android or IOS?

Translate

Pools-3015Answer

Prodigy I

Try powering off everything: router speakers and your phone and wait about 5 minutes.

Then starting with he router, power it on and allow it to fully boot. Once it has booted up, plug the speakers in one by one allowing the first one to fully boot before you power on the second.

Power on your phone and connect to your system.

I would suggest assigning static IPs to your speakers from the router and making sure that you have Local Network selected in the Sonos app settings found in your phone settings.

Translate

P

Paul2476Author

Contributor I

A sky wifi router
No
No
Yes to the app, not sure on the speakers as the app can’t find them!
Not without unplugging the speaker and taking to the router

I should also add that I can play through the speakers from the desktop browser app, so this is very definitely a problem with the app, as so many seem to experience

Are you using android or IOS?

iOS- fully up to date

Translate

P

Paul2476Author

Contributor I

Try powering off everything: router speakers and your phone and wait about 5 minutes.

Then starting with he router, power it on and allow it to fully boot. Once it has booted up, plug the speakers in one by one allowing the first one to fully boot before you power on the second.

Power on your phone and connect to your system.

I would suggest assigning static IPs to your speakers from the router and making sure that you have Local Network selected in the Sonos app settings found in your phone settings.

I will do this, but what should really happen is that Sonos fix this properly, so that it doesn’t require you to have to jump through these hoops to connect to their speakers.

Translate

Dogdad

Headliner III

A sky wifi router
No
No
Yes to the app, not sure on the speakers as the app can’t find them!
Not without unplugging the speaker and taking to the router

I should also add that I can play through the speakers from the desktop browser app, so this is very definitely a problem with the app, as so many seem to experience

Are you using android or IOS?

iOS- fully up to date

Spend $4 for the SonoPhone app. Has a couple hundred 5 star ratings. Works great.

Translate

M

mvosloo

Trending Lyricist III

Yet again…..

power off your router etc….

I’m fed up of every update screwing up something else. Like op I’ve lost all my system and nothing works. I don’t want to reboot everything, unplug, turn off, turn on and whisper magic incantations every time the app updates. Yeah I’ve got nothing better to do with my time.

I JUST WISH IT WOULD WORK LIKE IT DID BEFORE THIS DISASTER OF AN APP UPDATE

Translate

Airgetlam

You know, if you set reserved IP addresses on your router for your Sonos devices, you don’t need to reboot the router each time it loses the IP settings at a firmware update…

Translate

Bruce

M

mvosloo

Trending Lyricist III

You know, if you set reserved IP addresses on your router for your Sonos devices, you don’t need to reboot the router each time it loses the IP settings at a firmware update…

Would it surprise you to know that I’ve had fixed IP addresses for all my SONOS speakers for years (this isn’t my first rodeo with SONOS)…..

Translate

Show more replies

Sign up

Login to the community